Experienced E-commerce Customer Service Assistant for careerzynith – Amazon and Shopify Expertise Required
At careerzynith, we're on a mission to revolutionize the sports equipment industry by delivering high-quality products to fitness enthusiasts worldwide. As a rapidly expanding brand operating in the UK, EU, and USA, we're seeking a dedicated E-commerce Customer Service Assistant with Amazon and Shopify experience to join our vibrant remote team. If you're passionate about e-commerce and possess the necessary skills to drive success, we'd love to hear from you.
**About careerzynith**
careerzynith is a dynamic and innovative company committed to delivering exceptional customer experiences. Our team is passionate about fitness and sports, and we're dedicated to providing high-quality products that meet the needs of our customers. With a strong presence in the UK, EU, and USA, we're expanding rapidly and seeking talented individuals to join our team.
**Job Overview**
As an E-commerce Customer Service Assistant at careerzynith, you'll play a critical role in addressing customer service queries, particularly on Amazon and Shopify. This position requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. You'll be responsible for responding to customer service queries, managing customer communication, and reviewing customer feedback. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.
**Key Responsibilities**
* **Customer Service**: Respond to customer service queries, such as order status inquiries, using templated messages by Email, Amazon, Live Chat, and Text Message.
* **Customer Communication**: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
* **Review Management**: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
* **Other Opportunities**: Depending on your level of experience, you'll have the scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms.
**Requirements**
* **Experience**: Proven experience with Amazon Seller Central and Shopify platforms.
* **Skills**: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
* **Communication**: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus.
* **Remote Work**: Experience working remotely and managing tasks independently.
**Why You'll Love Working with careerzynith**
* **Growth Opportunity**: Join a fast-growing company in the sports equipment industry.
* **Skill Development**: Enhance your skills in a dynamic and supportive environment.
* **Flexibility**: Enjoy the flexibility of working remotely with a schedule that suits your needs.
* **Innovation**: Be part of a team that values creativity and continuous improvement.
* **Future Opportunities**: As a growing company, there are many opportunities to expand the role and grow with us.
**Additional Information**
* **Project Length**: Long-term engagement with a flexible starting period.
* **Availability**: Must be available between 1 PM - 6 PM GMT (UK).
* **Weekends**: Not required, however scope for extra hours if desired.
* **Speed to Hire**: Immediate.
If you're a motivated individual with a passion for e-commerce and possess the necessary Amazon and Shopify experience, we encourage you to apply now. Join careerzynith and contribute to our exciting growth journey!
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application.
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is a dynamic and innovative company committed to delivering exceptional customer experiences. Our team is passionate about fitness and sports, and we're dedicated to providing high-quality products that meet the needs of our customers. With a strong presence in the UK, EU, and USA, we're expanding rapidly and seeking talented individuals to join our team.
**Job Overview**
As an E-commerce Customer Service Assistant at careerzynith, you'll play a critical role in addressing customer service queries, particularly on Amazon and Shopify. This position requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. You'll be responsible for responding to customer service queries, managing customer communication, and reviewing customer feedback. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.
**Key Responsibilities**
* **Customer Service**: Respond to customer service queries, such as order status inquiries, using templated messages by Email, Amazon, Live Chat, and Text Message.
* **Customer Communication**: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
* **Review Management**: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
* **Other Opportunities**: Depending on your level of experience, you'll have the scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms.
**Requirements**
* **Experience**: Proven experience with Amazon Seller Central and Shopify platforms.
* **Skills**: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
* **Communication**: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus.
* **Remote Work**: Experience working remotely and managing tasks independently.
**Why You'll Love Working with careerzynith**
* **Growth Opportunity**: Join a fast-growing company in the sports equipment industry.
* **Skill Development**: Enhance your skills in a dynamic and supportive environment.
* **Flexibility**: Enjoy the flexibility of working remotely with a schedule that suits your needs.
* **Innovation**: Be part of a team that values creativity and continuous improvement.
* **Future Opportunities**: As a growing company, there are many opportunities to expand the role and grow with us.
**Additional Information**
* **Project Length**: Long-term engagement with a flexible starting period.
* **Availability**: Must be available between 1 PM - 6 PM GMT (UK).
* **Weekends**: Not required, however scope for extra hours if desired.
* **Speed to Hire**: Immediate.
If you're a motivated individual with a passion for e-commerce and possess the necessary Amazon and Shopify experience, we encourage you to apply now. Join careerzynith and contribute to our exciting growth journey!
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application.
Apply To This Job
Apply for this job