Experienced Desktop Support IV – Level 3 Support, Incident and Service Request Management, Customer Support – Remote/Local Opportunity at careerzynith
**Job Summary:**
careerzynith is seeking an experienced Desktop Support IV to join our team in providing top-notch technical support to our users across the state of Wisconsin. As a key member of our IT team, you will be responsible for providing level 3 support, incident and service request management, and customer support to our organization of 10,000+ end points and users. If you have a passion for delivering exceptional customer experiences, staying up-to-date with the latest technologies, and working collaboratively with a team of experts, we encourage you to apply for this exciting opportunity.
**About careerzynith:**
careerzynith is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about staying ahead of the curve, embracing new technologies, and delivering top-notch support to our users. We are committed to fostering a culture of collaboration, innovation, and continuous learning, and we believe that our employees are the driving force behind our success.
**Key Responsibilities:**
As a Desktop Support IV at careerzynith, you will be responsible for:
* Providing level 3 support for workstation software and hardware, including troubleshooting, maintenance, and repair
* Supporting and maintaining Operating Systems for user workstations, including installation, configuration, and troubleshooting
* Providing peripheral device support and maintenance, including printers, scanners, and other devices
* Managing incidents and service requests, including troubleshooting, resolution, and follow-up
* Providing technical assistance on projects as assigned by the Desktop Support Supervisor
* Collaborating with a team of 8 technicians and 2 project managers on a daily basis
* Assisting with projects to implement new hardware and/or software, working with business partners and stakeholders
* Supporting an organization of 10,000+ end points and users across the state of Wisconsin
* Participating in level three desktop support, assisting in projects as a technical resource, and working independently
* Balancing workload of incident/service requests and project work
* Providing professional verbal and written communication skills to customers and stakeholders
**Essential Qualifications:**
* 5+ years of experience in level 3 support and maintenance of workstation software and hardware
* 5+ years of experience in supporting and maintaining Operating Systems for user workstations
* 2-5 years of experience in peripheral device support and maintenance (printers, scanners, etc.)
* 5+ years of experience in incident and service request management
* 2-5 years of experience in technical assistance on projects as assigned by Desktop Support Supervisor
* Strong written and oral customer support correspondence experience (5+ years)
* Ability to work collaboratively with a team of experts and independently
* Ability to balance workload of incident/service requests and project work
* Professional verbal and written communication skills
**Nice to Have Skills:**
* Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
* Patch Management
* Imaging experience using management tool (SCCM, Ivanti, etc.)
* Learning management system (LMS) support experience
* Google Workspace experience
* Microsoft's Group Policy Object (GPO) experience
**Interview Process:**
The interview process will be conducted via Teams Video.
**Contract Duration:**
The contract duration is 6/30/25, with the possibility of extension.
**Onsite or Remote:**
This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc. The candidate must be a CURRENT WI resident and no relocation is allowed.
**Project Details:**
The primary responsibilities are to support, test, maintain, and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 8 technicians and 2 project managers on a daily basis. Assist on tier2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000+ end points and users across the state of Wisconsin.
**Work Environment and Company Culture:**
careerzynith is committed to fostering a culture of collaboration, innovation, and continuous learning. Our team is passionate about staying ahead of the curve, embracing new technologies, and delivering top-notch support to our users. We believe that our employees are the driving force behind our success, and we are committed to providing a work environment that is inclusive, supportive, and challenging.
**Compensation, Perks, and Benefits:**
careerzynith offers a competitive compensation package, including:
* $26 to $30 per hour on W2
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Flexible work arrangements, including remote work options
* Access to cutting-edge technologies and tools
* Opportunities for professional certification and training
* Comprehensive benefits package, including health, dental, and vision insurance
**How to Apply:**
If you are a motivated and experienced Desktop Support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Apply for this job
careerzynith is seeking an experienced Desktop Support IV to join our team in providing top-notch technical support to our users across the state of Wisconsin. As a key member of our IT team, you will be responsible for providing level 3 support, incident and service request management, and customer support to our organization of 10,000+ end points and users. If you have a passion for delivering exceptional customer experiences, staying up-to-date with the latest technologies, and working collaboratively with a team of experts, we encourage you to apply for this exciting opportunity.
**About careerzynith:**
careerzynith is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about staying ahead of the curve, embracing new technologies, and delivering top-notch support to our users. We are committed to fostering a culture of collaboration, innovation, and continuous learning, and we believe that our employees are the driving force behind our success.
**Key Responsibilities:**
As a Desktop Support IV at careerzynith, you will be responsible for:
* Providing level 3 support for workstation software and hardware, including troubleshooting, maintenance, and repair
* Supporting and maintaining Operating Systems for user workstations, including installation, configuration, and troubleshooting
* Providing peripheral device support and maintenance, including printers, scanners, and other devices
* Managing incidents and service requests, including troubleshooting, resolution, and follow-up
* Providing technical assistance on projects as assigned by the Desktop Support Supervisor
* Collaborating with a team of 8 technicians and 2 project managers on a daily basis
* Assisting with projects to implement new hardware and/or software, working with business partners and stakeholders
* Supporting an organization of 10,000+ end points and users across the state of Wisconsin
* Participating in level three desktop support, assisting in projects as a technical resource, and working independently
* Balancing workload of incident/service requests and project work
* Providing professional verbal and written communication skills to customers and stakeholders
**Essential Qualifications:**
* 5+ years of experience in level 3 support and maintenance of workstation software and hardware
* 5+ years of experience in supporting and maintaining Operating Systems for user workstations
* 2-5 years of experience in peripheral device support and maintenance (printers, scanners, etc.)
* 5+ years of experience in incident and service request management
* 2-5 years of experience in technical assistance on projects as assigned by Desktop Support Supervisor
* Strong written and oral customer support correspondence experience (5+ years)
* Ability to work collaboratively with a team of experts and independently
* Ability to balance workload of incident/service requests and project work
* Professional verbal and written communication skills
**Nice to Have Skills:**
* Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
* Patch Management
* Imaging experience using management tool (SCCM, Ivanti, etc.)
* Learning management system (LMS) support experience
* Google Workspace experience
* Microsoft's Group Policy Object (GPO) experience
**Interview Process:**
The interview process will be conducted via Teams Video.
**Contract Duration:**
The contract duration is 6/30/25, with the possibility of extension.
**Onsite or Remote:**
This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc. The candidate must be a CURRENT WI resident and no relocation is allowed.
**Project Details:**
The primary responsibilities are to support, test, maintain, and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 8 technicians and 2 project managers on a daily basis. Assist on tier2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000+ end points and users across the state of Wisconsin.
**Work Environment and Company Culture:**
careerzynith is committed to fostering a culture of collaboration, innovation, and continuous learning. Our team is passionate about staying ahead of the curve, embracing new technologies, and delivering top-notch support to our users. We believe that our employees are the driving force behind our success, and we are committed to providing a work environment that is inclusive, supportive, and challenging.
**Compensation, Perks, and Benefits:**
careerzynith offers a competitive compensation package, including:
* $26 to $30 per hour on W2
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Flexible work arrangements, including remote work options
* Access to cutting-edge technologies and tools
* Opportunities for professional certification and training
* Comprehensive benefits package, including health, dental, and vision insurance
**How to Apply:**
If you are a motivated and experienced Desktop Support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Apply for this job