**Experienced Dental Customer Service Representative – Insurance and Healthcare Support**

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a Dental Customer Service Representative, you'll play a vital role in delivering top-notch support to our clients, ensuring their needs are met with professionalism and care. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and are comfortable working in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of customer experience solutions, committed to helping our clients achieve their goals through innovative and effective service delivery. Our mission is to create an ever-growing number of job opportunities, empowering individuals to pursue their total vocation as members of society. We're proud to offer a supportive and inclusive work environment that fosters growth, learning, and success. **What We Offer** At arenaflex, we're committed to providing our team members with the tools and resources they need to succeed. Here are just a few of the benefits we offer: * **Qualfon University**: All team members can further their education and earn a college degree through our comprehensive education program. * **Supportive Team**: Our fantastic team members and supervisors embody and live the arenaflex Mission & Values, creating a positive and inclusive work environment. * **Personal and Professional Support**: Team members have FREE access to personal and professional support through our care coaches, ensuring they have the resources they need to thrive. * **Flexible Scheduling**: Set schedules with majority of shifts being 40 hours per week, allowing for a healthy work-life balance. * **Comprehensive Benefits**: Medical, dental benefits, vision, and life & accident insurance for full-time employees, as well as Paid Time Off (PTO). * **Career Growth Opportunities**: arenaflex is committed to helping our team members grow and develop their careers, with opportunities for advancement and professional development. **Responsibilities** As a Dental Customer Service Representative, you'll be responsible for: * **Answering Telephone Calls**: Responding to basic customer questions and/or forwarding to appropriate personnel, utilizing knowledge and expertise on insurance and healthcare. * **Processing Calls**: Ensuring service level agreements (SLAs) are met or exceeded, and recording calls, processing requests, and updating account history with results of inquiry. * **Interface with Team Members and Customers**: Collaborating with team members, management, and customers to resolve customer service issues. * **Reviewing and Recommending Procedures**: Identifying areas for improvement and recommending modifications to procedures and workflow to ensure efficient and effective processing of transactions. * **Maintaining Composure**: Handling escalated situations with poise and professionalism. * **Operating Accurately and Efficiently**: Working in a fast-paced environment, handling multiple responsibilities at one time, and conducting outbound calls to members in response to customer direction or other business needs. **Qualifications** To be successful in this role, you'll need: * **GED or High School Diploma**: Required, with some college preferred. * **Experience in Dental Customer Support**: A minimum of six (6) months experience in a dental customer support capacity preferred, with 1 year of previous experience in a government or private sector inbound customer service center preferred. * **Comfortable Working Self-Managed**: Prior work-at-home experience desired, with a typing speed of 25 WPM with 90% accuracy required. * **Knowledge of Basic Help Desk Software**: Familiarity with computer software and Microsoft Office applications, as well as strong problem-solving skills to bring inquiries to effective resolution. * **Strong Customer Service Skills**: Emphasis on written and oral communication to respond to inquiries professionally, with the ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries. * **Emotional Intelligence**: Managing emotions and maintaining positive energy, with a passion for meeting or exceeding performance goals. **Work at Home Requirements** To work from home, you'll need: * **High-Speed Internet**: A wired ethernet connection, with an upload speed of 5 Mbps and a download speed of 50 Mbps. * **Stable Internet Service Provider**: An ISP with 1% or less packet loss and latency under 100ms. * **Available Cell Phone or Tablet**: A device capable of installing our required 2FA software for multifactor authentication. **Additional Requirements** You must reside in the state of California to be considered for this role. **Equal Opportunity Statement** arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. **How to Apply** If you're passionate about delivering exceptional customer service and have the skills and qualifications we're looking for, we encourage you to apply to this exciting opportunity. Apply for this job