Experienced Debt Collector | Senior Collections Specialist | Call Cent
Experienced Debt Collector | Senior Collections Specialist | Call Center Collections (Remote)
Live Oak Financial, Inc.
Full-Time | Remote / Hybrid | Consumer & Commercial Collections | Financial Services
Job Description
Live Oak Financial, Inc. is actively hiring Experienced Debt Collectors / Senior Collections Specialists to support our expanding national collections platform. This role is designed for seasoned collectors with a proven track record of recovery in consumer and/or commercial collections who can operate independently in a compliance-driven, KPI-based environment.
This is not an entry-level position. Prior collections experience is required.
Core Responsibilities (ATS-Optimized)
Handle high-volume outbound and inbound collection calls
Recover past-due balances through payment negotiation, settlements, and payment plans
Achieve performance targets for right-party contact, liquidation, and new money
Work assigned account inventories efficiently and strategically
Document all activity accurately within collections software / CRM systems
Maintain strict compliance with FDCPA, Regulation F, TCPA, and FCRA
Follow call scripts, disclosures, and quality assurance standards
Escalate disputes, fraud claims, and complaints per compliance procedure
Accept payments through approved payment processing tools
Maintain professional, respectful, and compliant communication at all times
Required Qualifications (High-Match Keywords)
2+ years of experience as a debt collector, collections specialist, or collection agent
Experience in consumer collections, commercial collections, or call center collections
Strong working knowledge of FDCPA, Reg F, TCPA, and call compliance
Proven success in dialer-based, high-volume collections environments
Strong negotiation, objection-handling, and payment-closing skills
Ability to manage accounts independently and consistently hit KPIs
Experience working in remote collections or call center environments
Familiarity with collections software, dialers, and CRM platforms
Preferred Experience
Financial services, utility, medical, telecom, or BPO collections
Skip tracing and account research
Credit reporting and dispute handling
Settlement authority and payment plan structuring
Compensation & Benefits
Competitive hourly base pay
Uncapped commission / performance incentives
Paid compliance and systems training
Stable, full-time position with consistent account flow
Advancement opportunities into Senior Collector, Lead, QA, or Supervisor roles
Work Environment
Remote or hybrid collections role
Structured schedules and defined performance metrics
Compliance-first culture with QA and leadership support
Executive-led organization with modern systems
Why Live Oak Financial
Growing national financial services organization
Strong compliance, QA, and operational support
Clear expectations and merit-based advancement
Long-term stability and scalable platform
Equal Opportunity Employer
Live Oak Financial, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.
Apply To This Job
Live Oak Financial, Inc.
Full-Time | Remote / Hybrid | Consumer & Commercial Collections | Financial Services
Job Description
Live Oak Financial, Inc. is actively hiring Experienced Debt Collectors / Senior Collections Specialists to support our expanding national collections platform. This role is designed for seasoned collectors with a proven track record of recovery in consumer and/or commercial collections who can operate independently in a compliance-driven, KPI-based environment.
This is not an entry-level position. Prior collections experience is required.
Core Responsibilities (ATS-Optimized)
Handle high-volume outbound and inbound collection calls
Recover past-due balances through payment negotiation, settlements, and payment plans
Achieve performance targets for right-party contact, liquidation, and new money
Work assigned account inventories efficiently and strategically
Document all activity accurately within collections software / CRM systems
Maintain strict compliance with FDCPA, Regulation F, TCPA, and FCRA
Follow call scripts, disclosures, and quality assurance standards
Escalate disputes, fraud claims, and complaints per compliance procedure
Accept payments through approved payment processing tools
Maintain professional, respectful, and compliant communication at all times
Required Qualifications (High-Match Keywords)
2+ years of experience as a debt collector, collections specialist, or collection agent
Experience in consumer collections, commercial collections, or call center collections
Strong working knowledge of FDCPA, Reg F, TCPA, and call compliance
Proven success in dialer-based, high-volume collections environments
Strong negotiation, objection-handling, and payment-closing skills
Ability to manage accounts independently and consistently hit KPIs
Experience working in remote collections or call center environments
Familiarity with collections software, dialers, and CRM platforms
Preferred Experience
Financial services, utility, medical, telecom, or BPO collections
Skip tracing and account research
Credit reporting and dispute handling
Settlement authority and payment plan structuring
Compensation & Benefits
Competitive hourly base pay
Uncapped commission / performance incentives
Paid compliance and systems training
Stable, full-time position with consistent account flow
Advancement opportunities into Senior Collector, Lead, QA, or Supervisor roles
Work Environment
Remote or hybrid collections role
Structured schedules and defined performance metrics
Compliance-first culture with QA and leadership support
Executive-led organization with modern systems
Why Live Oak Financial
Growing national financial services organization
Strong compliance, QA, and operational support
Clear expectations and merit-based advancement
Long-term stability and scalable platform
Equal Opportunity Employer
Live Oak Financial, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.
Apply To This Job