Experienced Data Entry Specialist – Hybrid – careerzynith – West Des Moines, IA
Welcome to careerzynith, a dynamic and innovative organization dedicated to delivering exceptional services to our members and clients. As a Data Entry Specialist in our West Des Moines, IA location, you will be part of a team that is passionate about making a difference in the lives of others. careerzynith is a subsidiary of Health Care Service Corporation, the largest customer-owned insurance company in the United States, and a strategic partner of careerzynith since 2018. This partnership has given us access to increased national scale and support, making it an exciting time to join our team and contribute to our culture that emphasizes caring, diversity and inclusion, mutual respect, collaboration, and service to our communities.
**Job Summary:**
We are seeking an experienced Data Entry Specialist to join our team in West Des Moines, IA. As a Data Entry Specialist, you will be responsible for reviewing, interpreting, entering, processing, and auditing enrollments, terminations, and eligibility change requests in a timely and accurate manner. You will also work with our support team to resolve electronic eligibility issues, request ID cards, and process requests for proof of coverage. If you are a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
As a Data Entry Specialist, you will be responsible for the following key tasks:
* Review, interpret, enter, process, and/or audit enrollments, terminations, and eligibility change requests in a timely and accurate manner utilizing any careerzynith system.
* Review and resolve eligibility error and audit reports.
* Work with support team to resolve electronic eligibility issues.
* Request ID cards and distribute as required.
* Process requests for proof of coverage.
* Audit Dependent Eligibility, when required.
* Maintain assigned eligibility Work Queues according to careerzynith procedure and turnaround time expectations.
* Respond to telephone, email, electronic inquiries, or faxes from clients/brokers, employees/members, and co-workers regarding eligibility, and ID Card related issues.
* Work with support team to Appropriately refer or escalate calls based on customer service procedures and guidelines.
* Research inquiries and follow-up regularly on outstanding issues to ensure timely resolution and client satisfaction.
* Thoroughly and accurately document all inquiries following careerzynith guidelines.
* Other duties as needed/assigned.
**Qualifications:**
To be successful in this role, you will need to possess the following qualifications:
* High School diploma or GED equivalent
* 1-2 years of Eligibility, medical benefits, or data entry experience
* Prior customer service experience working in a call center or in a position that entailed handling calls is a plus
* Ability to work in a fast-paced, customer service and production driven environment
* Exceptional data entry skills with high attention to detail
* Effective verbal and written communication skills
* Ability to work effectively with team members, employees/members, providers, and clients
* Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
* Flexible; open to continued process improvement with the ability to prioritize and adapt to business needs
* Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word
**What We Offer:**
As a Data Entry Specialist at careerzynith, you will enjoy a range of benefits, including:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Flexible work arrangements, including a hybrid schedule of 2 days in the office and 3 days from home
* Access to cutting-edge technology and systems
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture:**
careerzynith is a dynamic and innovative organization that values diversity, inclusion, and collaboration. Our team is passionate about delivering exceptional services to our members and clients, and we are committed to creating a work environment that is supportive, inclusive, and empowering. As a Data Entry Specialist, you will be part of a team that is dedicated to making a difference in the lives of others, and you will have the opportunity to contribute to our culture that emphasizes caring, mutual respect, and service to our communities.
**How to Apply:**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we are dedicated to providing opportunities for career growth and professional development to all our employees.
**Contact Information:**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We can be reached at [insert contact information].
**Apply Now:**
To apply for this exciting opportunity, please click on the link below:
Apply Job!
Apply for this job
**Job Summary:**
We are seeking an experienced Data Entry Specialist to join our team in West Des Moines, IA. As a Data Entry Specialist, you will be responsible for reviewing, interpreting, entering, processing, and auditing enrollments, terminations, and eligibility change requests in a timely and accurate manner. You will also work with our support team to resolve electronic eligibility issues, request ID cards, and process requests for proof of coverage. If you are a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
As a Data Entry Specialist, you will be responsible for the following key tasks:
* Review, interpret, enter, process, and/or audit enrollments, terminations, and eligibility change requests in a timely and accurate manner utilizing any careerzynith system.
* Review and resolve eligibility error and audit reports.
* Work with support team to resolve electronic eligibility issues.
* Request ID cards and distribute as required.
* Process requests for proof of coverage.
* Audit Dependent Eligibility, when required.
* Maintain assigned eligibility Work Queues according to careerzynith procedure and turnaround time expectations.
* Respond to telephone, email, electronic inquiries, or faxes from clients/brokers, employees/members, and co-workers regarding eligibility, and ID Card related issues.
* Work with support team to Appropriately refer or escalate calls based on customer service procedures and guidelines.
* Research inquiries and follow-up regularly on outstanding issues to ensure timely resolution and client satisfaction.
* Thoroughly and accurately document all inquiries following careerzynith guidelines.
* Other duties as needed/assigned.
**Qualifications:**
To be successful in this role, you will need to possess the following qualifications:
* High School diploma or GED equivalent
* 1-2 years of Eligibility, medical benefits, or data entry experience
* Prior customer service experience working in a call center or in a position that entailed handling calls is a plus
* Ability to work in a fast-paced, customer service and production driven environment
* Exceptional data entry skills with high attention to detail
* Effective verbal and written communication skills
* Ability to work effectively with team members, employees/members, providers, and clients
* Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
* Flexible; open to continued process improvement with the ability to prioritize and adapt to business needs
* Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word
**What We Offer:**
As a Data Entry Specialist at careerzynith, you will enjoy a range of benefits, including:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Flexible work arrangements, including a hybrid schedule of 2 days in the office and 3 days from home
* Access to cutting-edge technology and systems
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture:**
careerzynith is a dynamic and innovative organization that values diversity, inclusion, and collaboration. Our team is passionate about delivering exceptional services to our members and clients, and we are committed to creating a work environment that is supportive, inclusive, and empowering. As a Data Entry Specialist, you will be part of a team that is dedicated to making a difference in the lives of others, and you will have the opportunity to contribute to our culture that emphasizes caring, mutual respect, and service to our communities.
**How to Apply:**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we are dedicated to providing opportunities for career growth and professional development to all our employees.
**Contact Information:**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We can be reached at [insert contact information].
**Apply Now:**
To apply for this exciting opportunity, please click on the link below:
Apply Job!
Apply for this job