**Experienced Data Entry & Customer Service Representative – San Diego, CA Office**

At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our San Diego, CA office team, you'll play a vital role in ensuring seamless interactions with our customers, while also contributing to the success of our organization. **Job Summary:** We're seeking an experienced Data Entry & Customer Service Representative to join our team in San Diego, CA. As a Data Entry & Customer Service Representative, you'll be responsible for providing top-notch customer service, processing customer information, and performing various administrative tasks to support the growth and success of arenaflex. **Key Responsibilities:** * Respond to customer inquiries and resolve issues in a timely and professional manner * Process customer information, including data entry and updates, to ensure accurate and up-to-date records * Communicate with customers via phone, email, or in-person to discuss end-of-term options, lease renewals, and other relevant topics * Set and manage call back dates and statuses in our system to ensure timely follow-up with customers * Send notification letters and other correspondence to customers as required * Process returned mail and titles, and follow up with customers to ensure resolution * Complete 90-day checklists with customers to ensure accurate and thorough information * Process tickets, tolls, violations, registrations, recall notices, plate release letters, extension letters, and excise taxes as necessary * Initiate inspection processes with inspection companies and follow up until appointments are set or vehicles are purchased * Scan inspection reports and turn in receipts as completed * Apply knowledge of arenaflex products and services to efficiently process customer information and respond to inquiries and complaints * Utilize diplomacy skills to resolve customer issues and concerns * Maintain updated, organized electronic files in our application * Analyze customer accounts and make corrections and/or modifications to files as necessary * Contact customers to obtain missing information or data to ensure accurate customer databases * Traces and expedites past due terminations to ensure lessee and financial institution satisfaction * Train new Customer Service staff as requested **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * **Language Ability:** Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. * **Math Ability:** Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. * **Reasoning Ability:** Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. * **Computer Skills:** Knowledge of Data Scan, Microsoft Outlook, and Seamless Lease Connection. * **Education/Experience:** Less than one year related experience or training. * **Knowledge, Skills and Other Abilities:** * Oral communication skills * Written communication skills * Time management skills * Project management skills * Organizational skills * Customer relations skills * Customer service skills * Diplomacy skills * Filing skills **Work Environment:** This is a fast-paced environment with a high level of in-bound and out-bound calls. As a Data Entry & Customer Service Representative, you'll be working in a dynamic and supportive team environment, with opportunities to grow and develop your skills. **Compensation and Benefits:** arenaflex offers a competitive compensation package, including: * Hourly rate: $18 - $21 per hour * Medical, dental, and vision benefits * Life insurance and long-term disability plans * Flexible spending account * 401(k) matching * Employee stock ownership program * Wellness programs * Metro Tap Card and Metro-link reimbursement (for Los Angeles, CA employees only) * Career path opportunities * Discounts on parks, museums, movie tickets, and attractions * Annual flu shot * Paid vacation days * Paid sick days * Paid holidays * HGYM (available in our Los Angeles, CA & Dallas, TX office) * Rental car discounts, Dell Member Purchase Program * UKG Wallet **How to Apply:** If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job