**Experienced Data Entry Clerk and IT Help Desk Specialist – Remote Opportunity with arenaflex**
**Job Type:** Contract, Help Desk
**Location:** Irvine, California, 92618
**Job Category:** Help Desk
**Req #:** HSW-665076
**Pay Rate:** $15-$23 (hourly estimate)
**About arenaflex:**
arenaflex is a leading provider of innovative solutions and services to the healthcare industry. With a strong commitment to excellence and customer satisfaction, arenaflex has established itself as a trusted partner for healthcare organizations across the globe. Our team of dedicated professionals is passionate about delivering high-quality services that meet the evolving needs of our clients.
**Job Description:**
arenaflex is seeking an experienced Data Entry Clerk and IT Help Desk Specialist to join our team on a remote basis. As a key member of our help desk team, you will be responsible for providing exceptional customer service and technical support to our clients. This is an exciting opportunity to work with a dynamic team and contribute to the success of arenaflex.
**Key Responsibilities:**
* Account creation and management using ServiceNow and CyberArk
* Processing claims online portal tickets, with a minimum of 10 tickets per day
* Helping to backlog and process new tickets that come through
* Providing technical support and resolving issues related to account creation and claims online portal registration
* Collaborating with the team to ensure timely and efficient resolution of customer issues
* Maintaining accurate records and reporting on ticket resolution and customer satisfaction
**Schedule:**
* Monday through Friday, with flexibility in start times between 6am and 8:30am
* End times flexibility between 2pm and 4:30pm
* Training will last for the first 3 weeks of the assignment, starting at 6am daily
**Required Skills and Experience:**
* 2+ years of account creation experience
* 2+ years of customer service and IT help desk experience
* Healthcare experience
* Ability to learn quickly
* Detail-oriented
* High school diploma
**Nice to Have Skills and Experience:**
* ServiceNow and CyberArk experience
* Strong technical skills and knowledge of IT systems and software
**Benefits:**
* Competitive hourly rate of $15-$23
* Benefit packages starting on the 31st day of employment, including:
+ Medical, dental, and vision insurance
+ HSA, FSA, and DCFSA account options
+ 401k retirement account access with employer matching
* Paid sick leave and/or other paid time off as provided by applicable law
**What We Offer:**
* A dynamic and supportive work environment
* Opportunities for career growth and professional development
* A comprehensive benefits package
* A competitive hourly rate
**How to Apply:**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
Apply Now
**Location:** Irvine, California, 92618
**Job Category:** Help Desk
**Req #:** HSW-665076
**Pay Rate:** $15-$23 (hourly estimate)
**About arenaflex:**
arenaflex is a leading provider of innovative solutions and services to the healthcare industry. With a strong commitment to excellence and customer satisfaction, arenaflex has established itself as a trusted partner for healthcare organizations across the globe. Our team of dedicated professionals is passionate about delivering high-quality services that meet the evolving needs of our clients.
**Job Description:**
arenaflex is seeking an experienced Data Entry Clerk and IT Help Desk Specialist to join our team on a remote basis. As a key member of our help desk team, you will be responsible for providing exceptional customer service and technical support to our clients. This is an exciting opportunity to work with a dynamic team and contribute to the success of arenaflex.
**Key Responsibilities:**
* Account creation and management using ServiceNow and CyberArk
* Processing claims online portal tickets, with a minimum of 10 tickets per day
* Helping to backlog and process new tickets that come through
* Providing technical support and resolving issues related to account creation and claims online portal registration
* Collaborating with the team to ensure timely and efficient resolution of customer issues
* Maintaining accurate records and reporting on ticket resolution and customer satisfaction
**Schedule:**
* Monday through Friday, with flexibility in start times between 6am and 8:30am
* End times flexibility between 2pm and 4:30pm
* Training will last for the first 3 weeks of the assignment, starting at 6am daily
**Required Skills and Experience:**
* 2+ years of account creation experience
* 2+ years of customer service and IT help desk experience
* Healthcare experience
* Ability to learn quickly
* Detail-oriented
* High school diploma
**Nice to Have Skills and Experience:**
* ServiceNow and CyberArk experience
* Strong technical skills and knowledge of IT systems and software
**Benefits:**
* Competitive hourly rate of $15-$23
* Benefit packages starting on the 31st day of employment, including:
+ Medical, dental, and vision insurance
+ HSA, FSA, and DCFSA account options
+ 401k retirement account access with employer matching
* Paid sick leave and/or other paid time off as provided by applicable law
**What We Offer:**
* A dynamic and supportive work environment
* Opportunities for career growth and professional development
* A comprehensive benefits package
* A competitive hourly rate
**How to Apply:**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
Apply Now