**Experienced Data Analyst – Customer Data Management at arenaflex**
At arenaflex, we're revolutionizing the way businesses operate by providing cutting-edge digital work platforms that simplify work for organizations and their people. As a leader in the industry, we're committed to building a diverse workforce that reflects the communities we serve. We're now seeking an experienced Data Analyst – Customer Data Management to join our team and help us drive business growth through data-driven insights. **Role Description** As a Data Analyst – Customer Data Management at arenaflex, you'll play a critical role in managing and resolving day-to-day data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies. Your primary responsibilities will include: * Managing and resolving data-related cases in Salesforce (SFDC) * Maintaining the integrity of customer, partner, and account master data across systems * Engaging with business stakeholders to understand data improvement and focus areas of business for Information Management * Documenting data management processes and procedures * Gathering and analyzing business requirements and critical data elements * Delivering recommendations for business process improvements and implementing them * Working with cross-functional stakeholders for issue resolution * Experience with ERP/CRM applications, Oracle Cloud, Salesforce.com * Exhibiting accountability, ownership, and decision-making capabilities * Hands-on experience in mastering customer data for the organization * Prioritizing tasks, managing workload, and handling escalations * Strong verbal and writing skills, ability to work in teams * Identifying improvement opportunities and defining new processes as applicable * Good office software skills (e.g., Excel, Access, Visio, PPT) * Exposure to building playbooks, SOPs, and KPIs is an added advantage * Excellent knowledge of proactive data analysis in conjunction with business needs * Good understanding of Customer, Transactions, and Products domains * Strong experience in Salesforce.com * Knowledge of data cleansing and standardization tools is an added advantage * Strong knowledge of Customer MDM and integration processes across Salesforce and Oracle Cloud **Qualifications** To be successful in this role, you'll need: * 3+ years of industry experience in business data analysis * Attention to detail and strong personal organizational skills * Ability to work in a fast-paced, high-volume environment * Flexible and resilient, comfortable with ambiguity * Excellent communication skills, both verbal and written **Requirements** We're looking for someone with: * Proven ability to provide guidance and make decisions that require judgment * Experience with identifying improvement opportunities * Strong experience in Salesforce.com **Benefits** As a Data Analyst – Customer Data Management at arenaflex, you'll enjoy: * Comprehensive digital work platform enabling secure, personalized experiences * Opportunity to work in a company recognized as a leader in its field **Company Description** arenaflex is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. * Comprehensive digital work platform that simplifies work * First AI-driven digital work platform for smart, seamless, and secure work experiences * Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS) * Recognized as a leader in IDC MarketScape reports for EUC * High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius * Committed to building a diverse workforce that reflects the communities we serve If you're passionate about data analysis and customer data management, and want to join a company that's revolutionizing the way businesses operate, we encourage you to apply for this exciting opportunity. Apply for this job