Experienced Customer Technical Support Associate (All Levels) at careerzynith
Are you a customer-centric professional with a passion for delivering exceptional technical support? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than careerzynith, a leading innovator in the industry, where we're on a mission to revolutionize the way our customers interact with our products and services.
**About careerzynith**
careerzynith is a cutting-edge company that's pushing the boundaries of what's possible in the industry. With a focus on innovation, customer satisfaction, and employee growth, we're creating a workplace that's as exciting as it is rewarding. Our team is made up of passionate, driven individuals who are dedicated to making a difference in the lives of our customers. And we're looking for talented professionals like you to join our ranks.
**Job Summary**
As a Customer Technical Support Associate at careerzynith, you'll play a critical role in ensuring that our customers receive the highest level of technical support and service. You'll work directly with customers worldwide, providing expert technical guidance and support to resolve issues and maximize their benefits. If you're a customer-centric professional with a passion for delivering exceptional technical support, we want to hear from you.
**Key Responsibilities**
As a Customer Technical Support Associate at careerzynith, your key responsibilities will include:
* Addressing customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as needed
* Diagnosing, troubleshooting, and providing technical support to resolve customer's issues related to our products or services via live chat
* Utilizing internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use our products efficiently
* Documenting case information and updating the Product Knowledge base for both customers and internal teams
* Identifying opportunities for upselling or cross-selling based on customer needs and goals
* Working a flexible schedule, with options for Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00 AM) in UTC+7 time zone
**You Have...**
To succeed in this role, you'll need to possess the following qualifications and skills:
* English: C1 level (CEFR) or equivalent to IELTS 7.0
* At least one of the following criteria: a minimum of 1+ years' experience with Shopify, HTML & CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce
* This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experience
* Good CS Mindset/Skillset: the ability to calm and handle customers in difficult/urgent/critical situations, prioritize different customer support levels
* Excellent interpersonal skills and ability to develop relationships with all personality types
* Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation
**We Offer**
As a valued member of our team, you can expect:
* Salary range: Negotiable
* Professional product and Customer Success skillset training
* Working directly with foreign customers and colleagues, leveraging your Business English Communication skills
* Work remotely
* Opportunities for career growth and advancement in a dynamic and supportive environment
**Why You'll Love Working Here**
At careerzynith, we're passionate about creating a workplace that's as exciting as it is rewarding. Here are just a few reasons why you'll love working here:
* Learn product-thinking and customer-centric mindset
* Collaborative and supportive environment
* Young and passionate colleagues
* Professional and creative office view
* Clear and scientific Agile Framework on the whole company workflow and culture
* Deliver a top-notch customer experience that helps customers maximize their benefits
* Become an expert with in-depth knowledge of world-class products and services
* Own valuable customer relationships in one of the fastest thriving industries
**How to Apply**
If you're a customer-centric professional with a passion for delivering exceptional technical support, we want to hear from you. Apply now to join our team at careerzynith and take the first step towards a rewarding and challenging career.
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a cutting-edge company that's pushing the boundaries of what's possible in the industry. With a focus on innovation, customer satisfaction, and employee growth, we're creating a workplace that's as exciting as it is rewarding. Our team is made up of passionate, driven individuals who are dedicated to making a difference in the lives of our customers. And we're looking for talented professionals like you to join our ranks.
**Job Summary**
As a Customer Technical Support Associate at careerzynith, you'll play a critical role in ensuring that our customers receive the highest level of technical support and service. You'll work directly with customers worldwide, providing expert technical guidance and support to resolve issues and maximize their benefits. If you're a customer-centric professional with a passion for delivering exceptional technical support, we want to hear from you.
**Key Responsibilities**
As a Customer Technical Support Associate at careerzynith, your key responsibilities will include:
* Addressing customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as needed
* Diagnosing, troubleshooting, and providing technical support to resolve customer's issues related to our products or services via live chat
* Utilizing internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use our products efficiently
* Documenting case information and updating the Product Knowledge base for both customers and internal teams
* Identifying opportunities for upselling or cross-selling based on customer needs and goals
* Working a flexible schedule, with options for Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00 AM) in UTC+7 time zone
**You Have...**
To succeed in this role, you'll need to possess the following qualifications and skills:
* English: C1 level (CEFR) or equivalent to IELTS 7.0
* At least one of the following criteria: a minimum of 1+ years' experience with Shopify, HTML & CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce
* This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experience
* Good CS Mindset/Skillset: the ability to calm and handle customers in difficult/urgent/critical situations, prioritize different customer support levels
* Excellent interpersonal skills and ability to develop relationships with all personality types
* Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation
**We Offer**
As a valued member of our team, you can expect:
* Salary range: Negotiable
* Professional product and Customer Success skillset training
* Working directly with foreign customers and colleagues, leveraging your Business English Communication skills
* Work remotely
* Opportunities for career growth and advancement in a dynamic and supportive environment
**Why You'll Love Working Here**
At careerzynith, we're passionate about creating a workplace that's as exciting as it is rewarding. Here are just a few reasons why you'll love working here:
* Learn product-thinking and customer-centric mindset
* Collaborative and supportive environment
* Young and passionate colleagues
* Professional and creative office view
* Clear and scientific Agile Framework on the whole company workflow and culture
* Deliver a top-notch customer experience that helps customers maximize their benefits
* Become an expert with in-depth knowledge of world-class products and services
* Own valuable customer relationships in one of the fastest thriving industries
**How to Apply**
If you're a customer-centric professional with a passion for delivering exceptional technical support, we want to hear from you. Apply now to join our team at careerzynith and take the first step towards a rewarding and challenging career.
Apply Job!
Apply for this job