**Experienced Customer Support Team Manager – Digital Customer Success and Growth**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading innovator in the industry, we're seeking a highly skilled and experienced Customer Support Team Manager to join our team. This is an exciting opportunity to lead a talented team of customer support professionals and drive sustained customer success and growth in the post-sales customer lifecycle. **About arenaflex** arenaflex is a forward-thinking organization that's passionate about empowering our customers to achieve their goals. We're committed to delivering innovative solutions that meet the evolving needs of our customers, and we're looking for talented individuals who share our vision. Our company culture is built on collaboration, innovation, and a passion for excellence, and we're excited to welcome like-minded professionals to our team. **Job Summary** As a Customer Support Team Manager at arenaflex, you'll be responsible for leading a team of customer support professionals and driving sustained customer success and growth in the post-sales customer lifecycle. You'll work closely with cross-functional teams to develop and execute strategies that meet the evolving needs of our customers, and you'll be responsible for managing departmental operations, including staffing, performance development, and continuous improvement initiatives. **Key Responsibilities** * Lead a team of customer support professionals and provide guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to deliver exceptional customer experiences. * Develop and execute strategies to drive sustained customer success and growth in the post-sales customer lifecycle, including training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy. * Collaborate with cross-functional teams to develop and implement processes and procedures that meet the evolving needs of our customers. * Analyze customer feedback and data to identify trends and areas for improvement, and develop and implement initiatives to address these areas. * Develop and manage departmental budgets, including staffing, training, and operational expenses. * Foster a culture of continuous improvement and lean processes, and drive standard work and key KPIs to ensure exceptional customer experiences. * Communicate effectively with stakeholders of all levels across the organization to align and drive customer support execution. * Use judgment and propose different solutions outside of set parameters to address more complicated issues with technical variety and/or interdependent components. * Act as a resource for colleagues with less experience, and lead small projects with low risks and resource requirements. **Essential Qualifications** * Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)). * Advanced experience in the Services & Digital Customer Support Engineering (for roles outside of the USA). * Proven track record of leading a team of customer support professionals and driving sustained customer success and growth in the post-sales customer lifecycle. * Strong oral and written communication skills, with the ability to communicate effectively with stakeholders of all levels across the organization. * Demonstrated ability to analyze and resolve problems, both technical and personnel related. * Ability to document, plan, and execute programs, and to lead small projects with low risks and resource requirements. **Desired Characteristics** * Strong leadership skills, with the ability to motivate and inspire a team of customer support professionals. * Experience working in a remote or global environment, with the ability to lead a team of individuals of varying levels of experience. * Strong analytical and problem-solving skills, with the ability to analyze customer feedback and data to identify trends and areas for improvement. * Experience with continuous improvement and lean processes, and the ability to drive standard work and key KPIs to ensure exceptional customer experiences. * Strong communication and interpersonal skills, with the ability to communicate effectively with stakeholders of all levels across the organization. **What We Offer** * Competitive salary range: $114,400.00 - $143,000.00. * Variable incentive compensation bonus. * Great work environment, professional development, challenging careers, and competitive compensation. * Relocation assistance not provided. * Eligible for a variable incentive compensation bonus. **How to Apply** If you're a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! **Take the Next Step** Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job