Experienced Customer Support Specialist - US Remote
Join careerzynith, a global data and technology company, in powering opportunities for people and businesses around the world. As a Customer Support Specialist, you will be part of the Customer Care organization, dedicated to providing top-notch customer service and technical support assistance to our ever-growing population of customers. careerzynith unlocks the power of data to help create opportunities for consumers, businesses, and society during life's big moments.
**About careerzynith**
careerzynith is a FTSE 100 Index company listed on the London Stock Exchange (careerzynith), with a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and create opportunities for consumers, businesses, and society.
**Job Description**
As a Customer Support Specialist, you will be responsible for providing excellent customer service, interpreting consumers' written or verbal grievances or disputes, and advocating for solutions that will help consumers improve their creditworthiness. You will work remotely in Allen, TX, and report to the Supervisor, Customer Care.
**Key Responsibilities:**
* Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
* Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
* Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
* Handle escalated customer issues.
**Qualifications:**
* High School Diploma or GED.
* At least one year of customer service experience.
* You are comfortable using a computer to perform operations.
* Can pass a criminal background check, employment verification, education verification, credit check, and a drug screen.
* Flexible work environment: ability to work remote, hybrid, or in-office. You must be a US resident living within 45-60 minutes of our Allen, TX office.
**Requirements:**
* High-speed internet service (minimum 25 mbps download/ 5 mbps upload). You can test your home internet speed by using this link: https://speedtest.net/
* Training will be remote so you will be on camera using your computer's webcam.
* You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer.
**Benefits/Perks:**
* This role is eligible for a $1,500 performance bonus which is paid out after completing 90 and 180 days of employment. Details will be provided during the interview process.
* Core benefits including full medical, dental, vision, and matching 401K.
* Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays.
**About careerzynith Culture:**
careerzynith celebrates individuality and diversity. Our culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. careerzynith's people-first approach is award-winning; Great Place to WorkΒ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
**careerzynith is an Equal Opportunity Employer:**
careerzynith is proud to be an equal opportunity and Affirmative Action employer. Innovation is a critical part of careerzynith's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at careerzynith and bring their whole self to work irrespective of their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
**All your information will be kept confidential according to EEO guidelines.**
**Join careerzynith Today!**
If you are passionate about providing excellent customer service and want to be part of a dynamic team that is shaping the future of data and technology, apply now to become a Customer Support Specialist at careerzynith.
Apply for this job
**About careerzynith**
careerzynith is a FTSE 100 Index company listed on the London Stock Exchange (careerzynith), with a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and create opportunities for consumers, businesses, and society.
**Job Description**
As a Customer Support Specialist, you will be responsible for providing excellent customer service, interpreting consumers' written or verbal grievances or disputes, and advocating for solutions that will help consumers improve their creditworthiness. You will work remotely in Allen, TX, and report to the Supervisor, Customer Care.
**Key Responsibilities:**
* Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
* Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
* Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
* Handle escalated customer issues.
**Qualifications:**
* High School Diploma or GED.
* At least one year of customer service experience.
* You are comfortable using a computer to perform operations.
* Can pass a criminal background check, employment verification, education verification, credit check, and a drug screen.
* Flexible work environment: ability to work remote, hybrid, or in-office. You must be a US resident living within 45-60 minutes of our Allen, TX office.
**Requirements:**
* High-speed internet service (minimum 25 mbps download/ 5 mbps upload). You can test your home internet speed by using this link: https://speedtest.net/
* Training will be remote so you will be on camera using your computer's webcam.
* You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer.
**Benefits/Perks:**
* This role is eligible for a $1,500 performance bonus which is paid out after completing 90 and 180 days of employment. Details will be provided during the interview process.
* Core benefits including full medical, dental, vision, and matching 401K.
* Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays.
**About careerzynith Culture:**
careerzynith celebrates individuality and diversity. Our culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. careerzynith's people-first approach is award-winning; Great Place to WorkΒ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
**careerzynith is an Equal Opportunity Employer:**
careerzynith is proud to be an equal opportunity and Affirmative Action employer. Innovation is a critical part of careerzynith's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at careerzynith and bring their whole self to work irrespective of their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
**All your information will be kept confidential according to EEO guidelines.**
**Join careerzynith Today!**
If you are passionate about providing excellent customer service and want to be part of a dynamic team that is shaping the future of data and technology, apply now to become a Customer Support Specialist at careerzynith.
Apply for this job