Experienced Customer Support Specialist – Remote Opportunity at careerzynith
At careerzynith, we're revolutionizing the way lawyers practice law with our cutting-edge legal practice software solutions. With over 50,000 lawyers across 170 countries relying on our products, we're on a mission to shift the paradigm of how law firms operate. As a Customer Support Specialist, you'll play a vital role in delivering exceptional support to our clients, ensuring their success with our software solutions.
**Job Summary:**
We're seeking an experienced Customer Support Specialist to join our remote team at careerzynith. As a key member of our support team, you'll be responsible for providing top-notch support to our clients via phone, chat, and email. You'll work closely with our product and development teams to resolve client issues, improve client retention, and drive customer satisfaction.
**Key Responsibilities:**
* Provide high-level support to clients via phone, chat, and email, ensuring timely resolution of their inquiries and issues
* Identify and resolve client issues and concerns, escalating complex problems to the development team as needed
* Establish and maintain strong customer relationships, fostering a positive experience with careerzynith
* Improve client retention through proactive support and issue resolution
* Diagnose bugs and communicate customer issues and requests to the development team
* Collaborate with our cloud support systems, including Intercom, Salesforce, JIRA, and G Suite
* Perform other duties as assigned, including contributing to knowledge base development and process improvements
**Work Schedule:**
Our support team operates on a 10 am – 7 pm EST / 9 am – 6 pm CST / 7 am – 4 pm PST schedule, ensuring we're available to support clients across different time zones.
**Qualifications:**
* 2+ years of customer support experience in a SaaS environment
* Knowledge of the legal industry is advantageous, but not required
* Proficiency in Salesforce, Intercom, JIRA, and G Suite
* Strong communication and interpersonal skills, with the ability to work collaboratively with different departments
* Data-driven individual with a focus on customer satisfaction and issue resolution
* Ability to handle escalated customer issues and provide empathetic support
* Self-motivated, diligent, and able to inspire others
* Excellent verbal and written communication skills
* Organized, detail-oriented, and able to manage multiple tasks
* Personable and enjoy working in a client-facing role
* Ability to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
**Why Join careerzynith?**
At careerzynith, we're passionate about building the best legal technology products in the world. Our suite of legal practice software solutions empowers lawyers across the spectrum of practice area, geography, and business needs. As a member of our team, you'll enjoy:
* Competitive salary and benefits package
* Paid vacation, sick, and parental leave
* Remote working flexibility and budget for home office improvements
* Company culture that encourages work-life balance
* 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants
* Bi-annual company retreats and fun activities to bring our team together
**How to Apply:**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert application link]. We're excited to review your application and discuss this opportunity further.
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Apply for this job
**Job Summary:**
We're seeking an experienced Customer Support Specialist to join our remote team at careerzynith. As a key member of our support team, you'll be responsible for providing top-notch support to our clients via phone, chat, and email. You'll work closely with our product and development teams to resolve client issues, improve client retention, and drive customer satisfaction.
**Key Responsibilities:**
* Provide high-level support to clients via phone, chat, and email, ensuring timely resolution of their inquiries and issues
* Identify and resolve client issues and concerns, escalating complex problems to the development team as needed
* Establish and maintain strong customer relationships, fostering a positive experience with careerzynith
* Improve client retention through proactive support and issue resolution
* Diagnose bugs and communicate customer issues and requests to the development team
* Collaborate with our cloud support systems, including Intercom, Salesforce, JIRA, and G Suite
* Perform other duties as assigned, including contributing to knowledge base development and process improvements
**Work Schedule:**
Our support team operates on a 10 am – 7 pm EST / 9 am – 6 pm CST / 7 am – 4 pm PST schedule, ensuring we're available to support clients across different time zones.
**Qualifications:**
* 2+ years of customer support experience in a SaaS environment
* Knowledge of the legal industry is advantageous, but not required
* Proficiency in Salesforce, Intercom, JIRA, and G Suite
* Strong communication and interpersonal skills, with the ability to work collaboratively with different departments
* Data-driven individual with a focus on customer satisfaction and issue resolution
* Ability to handle escalated customer issues and provide empathetic support
* Self-motivated, diligent, and able to inspire others
* Excellent verbal and written communication skills
* Organized, detail-oriented, and able to manage multiple tasks
* Personable and enjoy working in a client-facing role
* Ability to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
**Why Join careerzynith?**
At careerzynith, we're passionate about building the best legal technology products in the world. Our suite of legal practice software solutions empowers lawyers across the spectrum of practice area, geography, and business needs. As a member of our team, you'll enjoy:
* Competitive salary and benefits package
* Paid vacation, sick, and parental leave
* Remote working flexibility and budget for home office improvements
* Company culture that encourages work-life balance
* 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants
* Bi-annual company retreats and fun activities to bring our team together
**How to Apply:**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert application link]. We're excited to review your application and discuss this opportunity further.
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Apply for this job