Experienced Customer Support Specialist – Remote Opportunity at careerzynith
At careerzynith, we're proud to be a national leader in filing service of legal documents, serving over 400 clients across the country. With offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more, our headquarters in Seattle has been the hub of our operations for over 30 years. We've built a reputation for innovation and excellence in our unique business, and we're now looking for talented new team members to join our growing team and help us tackle exciting challenges.
As a Customer Support Specialist at careerzynith, you'll play a critical role in delivering exceptional customer experiences and resolving issues related to our filing services. This is a remote opportunity, but you'll be working closely with our teams in Puerto Rico to ensure seamless communication and collaboration. If you're a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for problem-solving, we want to hear from you!
**Job Overview**
As a Customer Support Specialist, you'll be responsible for addressing and resolving customer questions and issues, providing timely updates, and ensuring that our customers receive the best possible service. This role requires diplomacy, critical thinking, and the ability to multitask in a fast-paced environment. You'll work closely with other teams to ensure that all necessary tasks are completed on orders, and you'll be responsible for documenting issues, visiting court dockets, and performing other job-related duties as assigned.
**Key Responsibilities**
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* Perform other job-related duties as assigned
**Qualifications**
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
**Why Join careerzynith?**
At careerzynith, we believe that our employees are our greatest asset. We offer a comprehensive benefits package, including:
* Health, Dental, Vision insurance
* 401(k)
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
We're committed to providing a supportive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
**Schedule and Compensation**
This is a full-time opportunity, Monday through Friday, 7am-4pm PST. The starting pay is $12.00 per hour, with opportunities for growth and advancement based on performance.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you! Apply now to join our team at careerzynith and take the first step towards a rewarding career in customer support.
What We Offer
At careerzynith, we're committed to providing a comprehensive benefits package that supports the well-being of our employees. Our benefits include:
* Health, Dental, Vision insurance
* 401(k)
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
Our Culture
We're proud of our inclusive and supportive work environment, where employees feel valued and empowered to grow and develop. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
Why careerzynith?
At careerzynith, we're committed to innovation and excellence in our unique business. We're a national leader in filing service of legal documents, serving over 400 clients across the country. Our headquarters in Seattle has been the hub of our operations for over 30 years, and we're now looking for talented new team members to join our growing team and help us tackle exciting challenges.
How to Apply
If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you! Apply now to join our team at careerzynith and take the first step towards a rewarding career in customer support.
Don't miss this opportunity to join a dynamic and growing team at careerzynith. Apply now and take the first step towards a rewarding career in customer support!
Apply Now
Apply Job!
Apply for this job
As a Customer Support Specialist at careerzynith, you'll play a critical role in delivering exceptional customer experiences and resolving issues related to our filing services. This is a remote opportunity, but you'll be working closely with our teams in Puerto Rico to ensure seamless communication and collaboration. If you're a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for problem-solving, we want to hear from you!
**Job Overview**
As a Customer Support Specialist, you'll be responsible for addressing and resolving customer questions and issues, providing timely updates, and ensuring that our customers receive the best possible service. This role requires diplomacy, critical thinking, and the ability to multitask in a fast-paced environment. You'll work closely with other teams to ensure that all necessary tasks are completed on orders, and you'll be responsible for documenting issues, visiting court dockets, and performing other job-related duties as assigned.
**Key Responsibilities**
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* Perform other job-related duties as assigned
**Qualifications**
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
**Why Join careerzynith?**
At careerzynith, we believe that our employees are our greatest asset. We offer a comprehensive benefits package, including:
* Health, Dental, Vision insurance
* 401(k)
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
We're committed to providing a supportive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
**Schedule and Compensation**
This is a full-time opportunity, Monday through Friday, 7am-4pm PST. The starting pay is $12.00 per hour, with opportunities for growth and advancement based on performance.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you! Apply now to join our team at careerzynith and take the first step towards a rewarding career in customer support.
What We Offer
At careerzynith, we're committed to providing a comprehensive benefits package that supports the well-being of our employees. Our benefits include:
* Health, Dental, Vision insurance
* 401(k)
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
Our Culture
We're proud of our inclusive and supportive work environment, where employees feel valued and empowered to grow and develop. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
Why careerzynith?
At careerzynith, we're committed to innovation and excellence in our unique business. We're a national leader in filing service of legal documents, serving over 400 clients across the country. Our headquarters in Seattle has been the hub of our operations for over 30 years, and we're now looking for talented new team members to join our growing team and help us tackle exciting challenges.
How to Apply
If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you! Apply now to join our team at careerzynith and take the first step towards a rewarding career in customer support.
Don't miss this opportunity to join a dynamic and growing team at careerzynith. Apply now and take the first step towards a rewarding career in customer support!
Apply Now
Apply Job!
Apply for this job