**Experienced Customer Support Specialist – Remote Opportunity at arenaflex**
At arenaflex, we're not just a company – we're a community of passionate, hard-working, and supportive individuals who believe in our business and each other. As a dynamic and forward-thinking organization, we're dedicated to transforming the consumer experience through innovative solutions and exceptional customer service. With a rich history of building successful brands from inception to success, arenaflex offers a wide range of products and services that represent a perfect balance of form, function, and style.
We're seeking an experienced Customer Support Specialist to join our remote team, providing top-notch customer service to our customers and dealers. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!
**About arenaflex**
arenaflex is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, we've established ourselves as a leader in the industry. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation for excellence, and we're proud to be a part of the lives of our customers and employees.
**Position Summary**
As a Customer Support Specialist at arenaflex, you'll play a critical role in providing exceptional customer service to our customers and dealers. Your primary responsibilities will include:
Key Responsibilities
Ensuring that our customers/dealers are provided with quality customer service at every step of their inquiry
Maintaining all processes and procedures, and providing a proper resolution to customer issues
Properly maintaining personal case queues within set parameters and closing claims within the required time frame
Providing first-class communication with customers/dealers via email and call-based software
Corresponding with other departments within the company to foster awareness and data-driven resolutions for certain products or issues
Managing email inbox to ensure all issues are addressed in a timely manner
Assisting in gathering critical data on high-priority issues and products
Providing in-depth analysis of claims to ensure all issues are properly reviewed before resolutions are provided to customers/dealers
**Required Skills and Abilities**
To succeed in this role, you'll need:
Essential Skills and Abilities
Ability to communicate effectively, verbally and in writing
Ability to establish and maintain effective working relationships with employees and customers
Ability to follow written and verbal instruction
Working knowledge of Office Suite, including Outlook, Word, Excel, and Teams
Ability to multitask and conduct research
Proficient keyboarding skills, with touch typing preferred
Time management skills, with the ability to prioritize tasks and meet deadlines
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
Customer service experience, preferably in a remote or call center environment
Experience with CRM software and other customer service tools
Knowledge of furniture industry or related products
**Education and Experience**
We're looking for individuals with a high school diploma or equivalent, and a minimum of 1-2 years of customer service experience. If you're a recent graduate or entry-level professional looking to start your career, we encourage you to apply!
**Physical Requirements**
As a remote employee, you'll need to be comfortable working in a home office environment with a computer and other standard office equipment. You'll also need to be able to lift 15 pounds at a time.
**Benefits**
We offer a competitive benefit package that includes:
Benefits Highlights
Major medical, dental, and vision coverage available with no waiting period
Free Employee Assistance Program
401K Retirement Plan
Employee discount – receive arenaflex products at company cost
We also offer 9 paid holidays plus 1 floating holiday per year, and up to 13 Accrued PTO days per year.
**Diversity, Equity, and Inclusion**
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds and perspectives.
**How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Apply Now
We're seeking an experienced Customer Support Specialist to join our remote team, providing top-notch customer service to our customers and dealers. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!
**About arenaflex**
arenaflex is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, we've established ourselves as a leader in the industry. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation for excellence, and we're proud to be a part of the lives of our customers and employees.
**Position Summary**
As a Customer Support Specialist at arenaflex, you'll play a critical role in providing exceptional customer service to our customers and dealers. Your primary responsibilities will include:
Key Responsibilities
Ensuring that our customers/dealers are provided with quality customer service at every step of their inquiry
Maintaining all processes and procedures, and providing a proper resolution to customer issues
Properly maintaining personal case queues within set parameters and closing claims within the required time frame
Providing first-class communication with customers/dealers via email and call-based software
Corresponding with other departments within the company to foster awareness and data-driven resolutions for certain products or issues
Managing email inbox to ensure all issues are addressed in a timely manner
Assisting in gathering critical data on high-priority issues and products
Providing in-depth analysis of claims to ensure all issues are properly reviewed before resolutions are provided to customers/dealers
**Required Skills and Abilities**
To succeed in this role, you'll need:
Essential Skills and Abilities
Ability to communicate effectively, verbally and in writing
Ability to establish and maintain effective working relationships with employees and customers
Ability to follow written and verbal instruction
Working knowledge of Office Suite, including Outlook, Word, Excel, and Teams
Ability to multitask and conduct research
Proficient keyboarding skills, with touch typing preferred
Time management skills, with the ability to prioritize tasks and meet deadlines
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
Customer service experience, preferably in a remote or call center environment
Experience with CRM software and other customer service tools
Knowledge of furniture industry or related products
**Education and Experience**
We're looking for individuals with a high school diploma or equivalent, and a minimum of 1-2 years of customer service experience. If you're a recent graduate or entry-level professional looking to start your career, we encourage you to apply!
**Physical Requirements**
As a remote employee, you'll need to be comfortable working in a home office environment with a computer and other standard office equipment. You'll also need to be able to lift 15 pounds at a time.
**Benefits**
We offer a competitive benefit package that includes:
Benefits Highlights
Major medical, dental, and vision coverage available with no waiting period
Free Employee Assistance Program
401K Retirement Plan
Employee discount – receive arenaflex products at company cost
We also offer 9 paid holidays plus 1 floating holiday per year, and up to 13 Accrued PTO days per year.
**Diversity, Equity, and Inclusion**
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds and perspectives.
**How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Apply Now