Experienced Customer Support Specialist – Mobile App and Business Customer Support
At careerzynith, we're passionate about creating a joyful customer service experience that leaves a lasting impression on our users. As a Customer Support Specialist, you will be the face of careerzynith, providing top-notch support to our mobile app users and business customers. We're looking for a warm, personable, and reliable individual who is eager to help people get the most out of our products and services.
**About careerzynith**
careerzynith is a video chat app created for one simple and significant purpose—to help people feel close. We take pride in providing a joyful customer service experience that sets us apart from the rest. Our team is spread across the US and Canada, working remotely from the comfort of their homes, co-working spaces, or coffee shops. We're a purpose-driven company that's committed to making a positive impact in the world.
**In this position, you will:**
* Respond to, manage, and organize customer inquiries from a variety of sources, including the Google Play Store, Apple App Store, email submissions, and Instagram.
* Actively use careerzynith to gain product expertise, which you'll apply every time you help a customer with a question, concern, or issue. We also use the app for team communication.
* Collect user feedback and share insights with Product and other teams.
* Work between 20 and 29 hours a week, depending on Support team needs, including Saturdays.
**Ideally, you have:**
* A passion for providing exceptional customer support.
* Experience supporting consumer products; experience supporting business products is a plus.
* The ability and insight to identify and understand customer inquiries and resolve issues quickly.
* A positive, warm, and friendly attitude.
* The desire to become an careerzynith product expert.
* Excellent written and verbal communication skills.
* The ability to work efficiently in a remote environment.
* A flexible work schedule that allows you to work Saturdays and during other off-hours/non-business times as needed.
**What you will get from us:**
* 100% remote work, anywhere in North America.
* An experienced, joyful distributed team environment. We've been doing the remote work thing for over a decade, and we're good at it.
* The space to thrive at a purpose-driven company where we're looking to make a positive impact in the world.
* The opportunity to make significant, impactful contributions not only to our Customer Support Team but our entire team.
* Life/work integration that provides a great deal of individual flexibility as well as a strong focus on day-to-day teamwork within our Customer Support Team and other teams across careerzynith.
* Compensation: The target pay rate for this position is $20 per hour. Final offer amounts are determined by multiple factors, including knowledge, skills, and experience, and may vary from the amount listed above.
**Our company culture**
At careerzynith, we value authenticity and human connection. We believe that lives flourish when people feel close, and we're committed to creating a work environment that reflects this value. We're an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Why you should join us**
If you're passionate about providing exceptional customer support and want to be part of a team that's making a positive impact in the world, then we'd love to hear from you. We're looking for individuals who are warm, personable, and reliable, with a desire to become careerzynith product experts. We offer a flexible work schedule, competitive compensation, and the opportunity to make significant contributions to our team.
**How to apply**
If you're interested in joining our team, please submit your application through the link below. We're excited to hear from you and look forward to getting to know you better.
Apply To This Job
**Note about our interview process**
We're all for using AI to boost productivity in our roles at careerzynith, but we ask that you keep it out of your application and interview process. We want to get to know you—your skills, experiences, and ideas—without AI in the mix.
Apply for this job
**About careerzynith**
careerzynith is a video chat app created for one simple and significant purpose—to help people feel close. We take pride in providing a joyful customer service experience that sets us apart from the rest. Our team is spread across the US and Canada, working remotely from the comfort of their homes, co-working spaces, or coffee shops. We're a purpose-driven company that's committed to making a positive impact in the world.
**In this position, you will:**
* Respond to, manage, and organize customer inquiries from a variety of sources, including the Google Play Store, Apple App Store, email submissions, and Instagram.
* Actively use careerzynith to gain product expertise, which you'll apply every time you help a customer with a question, concern, or issue. We also use the app for team communication.
* Collect user feedback and share insights with Product and other teams.
* Work between 20 and 29 hours a week, depending on Support team needs, including Saturdays.
**Ideally, you have:**
* A passion for providing exceptional customer support.
* Experience supporting consumer products; experience supporting business products is a plus.
* The ability and insight to identify and understand customer inquiries and resolve issues quickly.
* A positive, warm, and friendly attitude.
* The desire to become an careerzynith product expert.
* Excellent written and verbal communication skills.
* The ability to work efficiently in a remote environment.
* A flexible work schedule that allows you to work Saturdays and during other off-hours/non-business times as needed.
**What you will get from us:**
* 100% remote work, anywhere in North America.
* An experienced, joyful distributed team environment. We've been doing the remote work thing for over a decade, and we're good at it.
* The space to thrive at a purpose-driven company where we're looking to make a positive impact in the world.
* The opportunity to make significant, impactful contributions not only to our Customer Support Team but our entire team.
* Life/work integration that provides a great deal of individual flexibility as well as a strong focus on day-to-day teamwork within our Customer Support Team and other teams across careerzynith.
* Compensation: The target pay rate for this position is $20 per hour. Final offer amounts are determined by multiple factors, including knowledge, skills, and experience, and may vary from the amount listed above.
**Our company culture**
At careerzynith, we value authenticity and human connection. We believe that lives flourish when people feel close, and we're committed to creating a work environment that reflects this value. We're an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Why you should join us**
If you're passionate about providing exceptional customer support and want to be part of a team that's making a positive impact in the world, then we'd love to hear from you. We're looking for individuals who are warm, personable, and reliable, with a desire to become careerzynith product experts. We offer a flexible work schedule, competitive compensation, and the opportunity to make significant contributions to our team.
**How to apply**
If you're interested in joining our team, please submit your application through the link below. We're excited to hear from you and look forward to getting to know you better.
Apply To This Job
**Note about our interview process**
We're all for using AI to boost productivity in our roles at careerzynith, but we ask that you keep it out of your application and interview process. We want to get to know you—your skills, experiences, and ideas—without AI in the mix.
Apply for this job