Experienced Customer Support Specialist - Medical Records and Release of Information at blithequark

Unlock a Rewarding Career in Healthcare Customer Support at blithequark blithequark is revolutionizing the healthcare industry by protecting, connecting, and delivering the world's health data to power better decisions and advance human health. As a data platform company for healthcare, blithequark's products and solutions enable organizations to move and connect data securely, fostering a network of networks comprising thousands of organizations, over 70,000 hospitals and clinics, and a vast ecosystem of real-world data partners. By joining blithequark, you'll become part of a highly collaborative team passionate about creating transformative change in healthcare. We invest in our people, believing in hiring high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. As a Customer Support Specialist in our Release of Information team, you'll play a vital role in ensuring the accurate and timely handling of medical record requests, providing exceptional customer service to internal and external customers while maintaining a high level of professionalism. Key Responsibilities: Answer and conduct business on the telephone while maintaining excellent Customer Service, responding to release of information related telephone calls and inquiries accurately and timely. Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence, documenting all calls, inquiries, and resolutions in detail in our software systems. Follow all department and site-specific processes and procedures, meeting and maintaining the department's productivity and quality assurance expectations. Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence. Foster a high level of professionalism and good rapport with co-workers and members of management, maintaining open lines of communication regarding any problems, complaints, incidents, etc. Perform work in accordance with the training and direction provided, adhering to facility-specific procedures and attending mandatory employee in-service meetings and/or training sessions as directed. Maintain an acceptable attendance record and report to work as scheduled, performing other duties as assigned. Essential Qualifications: High school diploma or equivalent from an accredited institute recognized by the State Dept. of Education. Excellent customer service skills, with a friendly and professional manner of communication. Experience with multi-line phone systems and computer proficiency, including intermediate/advanced knowledge of MS-Office (Word and Excel). Ability to stay organized while working quickly, with strong attention to detail. Passing annual Introductory HIPAA examination and completion of a 90-day ROI Certification course with a score of 85% or higher. Compliance with blithequark's COVID-19 vaccination policy, with limited exceptions for medical conditions or sincerely held religious beliefs. Preferred Qualifications: Experience in data entry, medical records, healthcare, insurance claims processing, and proofreading/editing of documents. One year of experience in a related field, with knowledge of MS-Office at an intermediate/advanced level. What We Offer: At blithequark, we provide a comprehensive benefits package, including: A comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor. Company-provided equipment, including computer, monitor, virtual phone, etc. Full benefits, including PTO, Health, Vision, and Dental Insurance, 401k Savings Plan, and Tuition Assistance. A dynamic and supportive work environment that fosters career growth and professional development. Work Environment and Company Culture: As a remote customer support specialist, you'll work in a call center environment, handling a high volume of medical record requests while maintaining excellent customer service. blithequark provides a collaborative and dynamic work environment that encourages professional growth and development. Our company culture values humility, high-potential individuals, and a passion for creating transformative change in healthcare. Compensation and Benefits: The pay range for this role is between $15.00 and $18.00 per hour, depending on location, responsibilities, skills, experience, and other requirements of the role. blithequark is committed to equal pay practices and provides a comprehensive benefits package to support our employees' overall well-being. Join Our Team: If you're a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Specialist, you'll play a vital role in our Release of Information team, ensuring the accurate and timely handling of medical record requests while maintaining a high level of professionalism. Apply now to join our dynamic team and start your journey towards a rewarding career in healthcare customer support! blithequark is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job