Experienced Customer Support Specialist II - Field Based Remote with 75% Travel - Arkansas
At careerzynith, we're committed to helping people live more fully at all stages of life. As a global healthcare leader, we're dedicated to delivering life-changing technologies that span the spectrum of healthcare. Our team of 114,000 colleagues serves people in more than 160 countries, and we're passionate about creating a workplace where everyone can grow, learn, and thrive.
**Join careerzynith's Support Services Team**
We're seeking an experienced Customer Support Specialist II to join our Support Services team in Arkansas. As a key member of our team, you'll be responsible for providing technical support solutions to our customers, including installation, corrective, pre-emptive, and proactive maintenance. You'll work closely with sales, marketing, and other functional areas to ensure that our customers receive the best possible service.
**About the Role**
As a Customer Support Specialist II, you'll be based remotely in Arkansas and will travel up to 75% of the time. You'll be responsible for:
* Representing careerzynith's Diagnostic Division to our customers
* Providing on-site support to customers in the Arkansas territory
* Supporting field personnel and district business objectives and goals
* Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments
* Understanding and following the Quality System through accurate and timely documentation of complaint resolution
* Understanding and practicing regulatory and compliance procedures
* Maintaining a safe work environment following laboratory safety guidelines
* Scheduling and completing routine preventive maintenance, installations, and other updates provided by careerzynith
**Key Responsibilities**
* Provide technical support solutions to customers, including installation, corrective, pre-emptive, and proactive maintenance
* Represent careerzynith's Diagnostic Division to customers in a professional manner
* Troubleshoot and resolve complaints reported by customers on a minimum of five increasingly complex instruments
* Understand and follow the Quality System through accurate and timely documentation of complaint resolution
* Understand and practice regulatory and compliance procedures
* Maintain a safe work environment following laboratory safety guidelines
* Schedule and complete routine preventive maintenance, installations, and other updates provided by careerzynith
* Work effectively within a diverse and dynamic team environment
* Support on-call rotation
* Time, territory, and inventory management
* Standby and after-hours responsibilities
* Flexible working hours
* Unpredictable travel
* Travel for the support of other territories and training
* Providing on-site critical account support inside and outside of district boundaries
**Requirements**
* Bachelor's degree or equivalent relevant experience required
* Travel up to 75% of the time
* Superior technical competency
* Pro-Active Account Management
* Complete instrument training across geographical IRL
* Ability to work effectively within a diverse and dynamic team environment
* Strong communication and interpersonal skills
* Ability to troubleshoot and resolve complex technical issues
* Ability to work independently and as part of a team
* Ability to travel frequently and work flexible hours
**Preferred Qualifications**
* Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology
* Practical experience in interfacing with customers
* Troubleshooting/problem-solving; ability to succeed in team situations and excel independently
* Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.)
* Effective communication skills
* Strongly demonstrated interpersonal skills
**Benefits**
* Competitive salary range: $26.35 – $52.65/hour
* Comprehensive health and wellness benefits, including medical, dental, and vision coverage
* Retirement savings plan with a high employer contribution
* Tuition reimbursement and education benefits
* Flexible working hours and remote work options
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
**Work Environment**
* Remote work environment with frequent travel to customer sites
* Collaborative and dynamic team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong technical background, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We're committed to creating a workplace where everyone can grow, learn, and thrive.
Apply for this job
**Join careerzynith's Support Services Team**
We're seeking an experienced Customer Support Specialist II to join our Support Services team in Arkansas. As a key member of our team, you'll be responsible for providing technical support solutions to our customers, including installation, corrective, pre-emptive, and proactive maintenance. You'll work closely with sales, marketing, and other functional areas to ensure that our customers receive the best possible service.
**About the Role**
As a Customer Support Specialist II, you'll be based remotely in Arkansas and will travel up to 75% of the time. You'll be responsible for:
* Representing careerzynith's Diagnostic Division to our customers
* Providing on-site support to customers in the Arkansas territory
* Supporting field personnel and district business objectives and goals
* Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments
* Understanding and following the Quality System through accurate and timely documentation of complaint resolution
* Understanding and practicing regulatory and compliance procedures
* Maintaining a safe work environment following laboratory safety guidelines
* Scheduling and completing routine preventive maintenance, installations, and other updates provided by careerzynith
**Key Responsibilities**
* Provide technical support solutions to customers, including installation, corrective, pre-emptive, and proactive maintenance
* Represent careerzynith's Diagnostic Division to customers in a professional manner
* Troubleshoot and resolve complaints reported by customers on a minimum of five increasingly complex instruments
* Understand and follow the Quality System through accurate and timely documentation of complaint resolution
* Understand and practice regulatory and compliance procedures
* Maintain a safe work environment following laboratory safety guidelines
* Schedule and complete routine preventive maintenance, installations, and other updates provided by careerzynith
* Work effectively within a diverse and dynamic team environment
* Support on-call rotation
* Time, territory, and inventory management
* Standby and after-hours responsibilities
* Flexible working hours
* Unpredictable travel
* Travel for the support of other territories and training
* Providing on-site critical account support inside and outside of district boundaries
**Requirements**
* Bachelor's degree or equivalent relevant experience required
* Travel up to 75% of the time
* Superior technical competency
* Pro-Active Account Management
* Complete instrument training across geographical IRL
* Ability to work effectively within a diverse and dynamic team environment
* Strong communication and interpersonal skills
* Ability to troubleshoot and resolve complex technical issues
* Ability to work independently and as part of a team
* Ability to travel frequently and work flexible hours
**Preferred Qualifications**
* Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology
* Practical experience in interfacing with customers
* Troubleshooting/problem-solving; ability to succeed in team situations and excel independently
* Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.)
* Effective communication skills
* Strongly demonstrated interpersonal skills
**Benefits**
* Competitive salary range: $26.35 – $52.65/hour
* Comprehensive health and wellness benefits, including medical, dental, and vision coverage
* Retirement savings plan with a high employer contribution
* Tuition reimbursement and education benefits
* Flexible working hours and remote work options
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
**Work Environment**
* Remote work environment with frequent travel to customer sites
* Collaborative and dynamic team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong technical background, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We're committed to creating a workplace where everyone can grow, learn, and thrive.
Apply for this job