**Experienced Customer Support Specialist – Hybrid Role with arenaflex**

We are excited to announce an exceptional opportunity for a skilled and passionate Customer Support Specialist to join our arenaflex team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our customers, ensuring their satisfaction, and driving operational efficiency. If you are a customer-centric individual with a strong work ethic, excellent communication skills, and a passion for problem-solving, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a Customer Support Specialist, you will be part of a dynamic team that is driven by a shared vision of excellence and a commitment to customer satisfaction. **Responsibilities** As a Customer Support Specialist at arenaflex, you will be responsible for: * Providing exceptional service to customers through various communication channels, including phone, email, and chat. * Determining customer requirements, answering inquiries, resolving problems, and fulfilling requests in a timely and professional manner. * Maintaining a high inbound call answer rate (75-80 calls a day average) and resolving problems efficiently. * Redirecting complex or specialized concerns to the appropriate team for follow-up. * Investigating and resolving problems related to product shipments, returns, credits, and orders. * Communicating company policies and pricing to customers. * Assisting with billing questions, pricing, and warranty inquiries. * Assisting with order status and tracking inquiries. * Managing backorders and web services for sales territories. * Handling customer complaints with urgency and ensuring satisfactory resolution. * Working cross-functionally to ensure an effortless customer experience. * Consistently meeting stated KPIs and complying with all local, state, and federal laws and regulations. **Requirements** To be successful in this role, you will need: * A minimum of 2 years' B2B Customer Service experience or 3 years' B2C Customer Service experience. * Manufacturing experience is a plus. * SAP experience is a plus. * Order management experience. * Effective written and verbal communication skills. * Ability to adapt to a variety of situations. * Strong typing proficiency and computer skills. * Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint. **Nice-to-Haves** * Willingness to learn and adapt to new challenges. * Experience with CRM software and customer relationship management. **Benefits** As a valued member of our team, you will enjoy a comprehensive benefits package, including: * Medical, dental, and vision coverage. * Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts. * TeleHealth options. * 401k plan with company match. * Company-paid life and AD&D insurance. * Additional supplemental life and AD&D coverage available. * Company-paid Short/Long-Term Disability coverage (STD/LTD). * Accident/Hospital Indemnity coverage. * Legal/ID Theft Assistance. * PTO, floating Diversity Day, and paid holidays. * Paid parental bonding leave. * Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions, and more). * Robust internal career growth opportunities. * Tuition reimbursement. * Hearing aid discount for employees and family. * Internal social recognition platform. **Why Join arenaflex?** At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support your well-being. Our team is passionate about making a difference in the lives of our customers, and we are committed to creating a culture of excellence and innovation. **How to Apply** If you are a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Take the Next Step** Are you ready to join our team and make a difference in the lives of our customers? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job