Experienced Customer Support Specialist | Hybrid | careerzynith
**Join careerzynith's dynamic team and embark on a rewarding career journey as a Customer Support Specialist!**
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than careerzynith, a leading innovator in the industry, where we're committed to empowering our customers and employees alike.
As a Customer Support Specialist at careerzynith, you'll play a vital role in supporting our sales efforts by providing top-notch service to customers through various communication channels. This position is a key component of our Customer Success infrastructure, ensuring a high level of customer satisfaction and operational efficiency while handling a significant volume of inquiries and issues related to our innovative products and services.
**About careerzynith**
careerzynith is a forward-thinking organization that's dedicated to revolutionizing the way we live, work, and interact with one another. Our mission is to empower individuals and communities through cutting-edge technology, innovative solutions, and a commitment to excellence. As a valued member of our team, you'll have the opportunity to be part of a dynamic, collaborative environment that fosters growth, creativity, and innovation.
**Responsibilities**
As a Customer Support Specialist at careerzynith, your key responsibilities will include:
* Serving customers via phone, fax, mail, and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles.
* Maintaining a high inbound call answer rate (75-80 calls a day average).
* Resolving problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems when applicable.
* Redirecting complex or specialized concerns to the appropriate team for follow-up (e.g., Audiology inquiries, technical product support).
* Investigating and resolving problems related to the shipment of products, returns, credits, and orders.
* Communicating company policies and pricing per price and policy guide.
* Assisting with billing questions, pricing, and warranty inquiries.
* Assisting with order status and tracking inquiries.
* Assisting with backorder management for sales territory.
* Assisting with web services and case management for sales territory.
* Handling customer complaints with urgency and ensuring satisfactory resolution.
* Working cross-functionally to ensure an effortless customer experience.
* Consistently meeting stated KPIs and complying with all local, state, and federal laws and regulations.
**Requirements**
To be successful in this role, you'll need:
* Minimum 2 years' B2B Customer Service OR minimum 3 years' B2C Customer Service experience.
* Manufacturing experience is a plus.
* SAP experience is a plus.
* Order management experience.
* Effective written and verbal communication skills.
* Ability to adapt to a variety of situations.
* Strong typing proficiency and computer skills.
* Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint.
**Nice-to-haves**
* Willingness to learn and adapt to new challenges.
**Benefits**
As a valued member of the careerzynith team, you'll enjoy a comprehensive benefits package that includes:
* Medical, dental, and vision coverage
* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
* TeleHealth options
* 401k plan with company match
* Company-paid life/AD&D insurance
* Additional supplemental life/AD&D coverage available
* Company-paid Short/Long-Term Disability coverage (STD/LTD)
* Accident/Hospital Indemnity coverage
* Legal/ID Theft Assistance
* PTO, floating Diversity Day, and paid holidays
* Paid parental bonding leave
* Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions, and more)
* Robust Internal Career Growth opportunities
* Tuition reimbursement
* Hearing aid discount for employees and family
* Internal social recognition platform
**Why careerzynith?**
At careerzynith, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of growth, creativity, and innovation, where our employees can thrive and reach their full potential. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to join our dynamic team and embark on a rewarding career journey with careerzynith.
**Don't Hesitate, Apply!**
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting new chapter in your career!
Apply To This Job
Apply for this job
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than careerzynith, a leading innovator in the industry, where we're committed to empowering our customers and employees alike.
As a Customer Support Specialist at careerzynith, you'll play a vital role in supporting our sales efforts by providing top-notch service to customers through various communication channels. This position is a key component of our Customer Success infrastructure, ensuring a high level of customer satisfaction and operational efficiency while handling a significant volume of inquiries and issues related to our innovative products and services.
**About careerzynith**
careerzynith is a forward-thinking organization that's dedicated to revolutionizing the way we live, work, and interact with one another. Our mission is to empower individuals and communities through cutting-edge technology, innovative solutions, and a commitment to excellence. As a valued member of our team, you'll have the opportunity to be part of a dynamic, collaborative environment that fosters growth, creativity, and innovation.
**Responsibilities**
As a Customer Support Specialist at careerzynith, your key responsibilities will include:
* Serving customers via phone, fax, mail, and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles.
* Maintaining a high inbound call answer rate (75-80 calls a day average).
* Resolving problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems when applicable.
* Redirecting complex or specialized concerns to the appropriate team for follow-up (e.g., Audiology inquiries, technical product support).
* Investigating and resolving problems related to the shipment of products, returns, credits, and orders.
* Communicating company policies and pricing per price and policy guide.
* Assisting with billing questions, pricing, and warranty inquiries.
* Assisting with order status and tracking inquiries.
* Assisting with backorder management for sales territory.
* Assisting with web services and case management for sales territory.
* Handling customer complaints with urgency and ensuring satisfactory resolution.
* Working cross-functionally to ensure an effortless customer experience.
* Consistently meeting stated KPIs and complying with all local, state, and federal laws and regulations.
**Requirements**
To be successful in this role, you'll need:
* Minimum 2 years' B2B Customer Service OR minimum 3 years' B2C Customer Service experience.
* Manufacturing experience is a plus.
* SAP experience is a plus.
* Order management experience.
* Effective written and verbal communication skills.
* Ability to adapt to a variety of situations.
* Strong typing proficiency and computer skills.
* Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint.
**Nice-to-haves**
* Willingness to learn and adapt to new challenges.
**Benefits**
As a valued member of the careerzynith team, you'll enjoy a comprehensive benefits package that includes:
* Medical, dental, and vision coverage
* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
* TeleHealth options
* 401k plan with company match
* Company-paid life/AD&D insurance
* Additional supplemental life/AD&D coverage available
* Company-paid Short/Long-Term Disability coverage (STD/LTD)
* Accident/Hospital Indemnity coverage
* Legal/ID Theft Assistance
* PTO, floating Diversity Day, and paid holidays
* Paid parental bonding leave
* Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions, and more)
* Robust Internal Career Growth opportunities
* Tuition reimbursement
* Hearing aid discount for employees and family
* Internal social recognition platform
**Why careerzynith?**
At careerzynith, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of growth, creativity, and innovation, where our employees can thrive and reach their full potential. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to join our dynamic team and embark on a rewarding career journey with careerzynith.
**Don't Hesitate, Apply!**
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting new chapter in your career!
Apply To This Job
Apply for this job