Experienced Customer Support Specialist – Holistic Healthcare Revolution

At arenaflex, we're on a mission to transform the way people approach healthcare by harnessing the power of holistic therapies and cutting-edge technology. Our innovative marketplace and SaaS booking platform connects a growing community of holistic practitioners with millions of health-conscious consumers, revolutionizing the way we think about primary medicine. As a key member of our customer success team, you'll play a vital role in supporting our practitioners and driving growth for arenaflex. If you're passionate about wellness, have a proven track record in customer service, and thrive in a fast-paced startup environment, we want to hear from you.About arenaflex arenaflex is a pioneering company that's redefining the healthcare landscape. With over 4,000 practitioners offering services on our platform and $3M in funding from leading investors, we're poised to become the operating system for holistic healthcare. Our team is dedicated to making a big impact in the world, and we're looking for like-minded individuals to join us on this journey. Job Summary We're seeking an experienced Customer Support Specialist to join our growing team. As a contractor, you'll be responsible for providing exceptional support to our holistic practitioners, responding to tickets, tracking client payments, hosting live onboarding and support calls over Zoom, and tackling a variety of tasks that come up in a dynamic startup environment.If you're a self-starter with a passion for wellness and a proven track record in customer service, we encourage you to apply. Key Responsibilities * Respond to tickets and resolve customer inquiries in a timely and professional manner * Track client payments and ensure seamless payment processing * Host live onboarding and support calls over Zoom to educate practitioners on our platform and services * Collaborate with the customer success team to identify and address areas for improvement * Perform a variety of tasks as needed to support the growth and success of arenaflex Essential Qualifications * Minimum 2 years of customer service experience in a fast-paced environment * Proven track record of success in customer service, with a focus on delivering exceptional results * Passion for wellness and alignment with arenaflex's mission and values * Sharp communication skills, with the ability to articulate complex ideas in a clear and concise manner * Autonomous and self-motivated, with a figure-it-out attitude and a willingness to take initiative * Team player with a collaborative mindset and a commitment to supporting colleagues Preferred Qualifications * Experience working in the healthcare or wellness industry * Familiarity with SaaS platforms and customer success software * Strong analytical and problem-solving skills, with the ability to think critically and outside the box * Experience with Zoom or other video conferencing platforms Skills and Competencies * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in customer success software and SaaS platforms * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlinesCareer Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their skills.As a Customer Support Specialist, you'll have the opportunity to: * Work with a talented team of professionals who are passionate about making a big impact in the world * Develop your skills and expertise in customer success and SaaS platforms * Collaborate with cross-functional teams to drive growth and innovation * Participate in regular training and development opportunities to enhance your knowledge and skills * Enjoy a dynamic and fast-paced work environment that's perfect for self-starters and innovators Work Environment and Company Culture arenaflex is a small team of dedicated professionals who are passionate about making a big impact in the world.We're a team of people who are inspired to win, and we're committed to creating a work environment that's collaborative, innovative, and fun. As a Customer Support Specialist, you'll have the opportunity to work with a talented team of professionals who are passionate about wellness and customer success. Compensation and Benefits * Starting salary: $32-36K US * $300/mo wellness care, 3x/week team breathwork * 15 days PTO * Stock options * Opportunity to work with a pioneering company that's redefining the healthcare landscape If you're a motivated and passionate individual who is looking for a challenging and rewarding role in a dynamic startup environment, we encourage you to apply.Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! !