**Experienced Customer Support Specialist – Data Entry and Billing Operations**
**Join arenaflex, a leading global provider of news and business data, as we seek a highly skilled and customer-focused individual to support our Data Entry and Billing Operations team.**
**About arenaflex**
arenaflex is a renowned supplier of news and business data, delivering content to customers and organizations worldwide across various formats, including print, digital, mobile, and live events. With a rich history spanning over 130 years, arenaflex has established itself as a trusted source of high-quality content, boasting one of the world's largest news-gathering operations globally. Our portfolio includes leading publications and products such as the Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Chateau Worldwide, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk and Compliance, Dow Jones Newswires, OPIS, and Synthetic Market Intelligence.
**About the Job**
We are seeking an experienced Customer Support Specialist to join our Data Entry and Billing Operations team in Chicopee, Massachusetts. As a key member of our team, you will play a vital role in supporting the delivery and billing of WSJ/Barron's to Discount, Retail, and Convenience accounts. This position involves inbound and outbound customer service interactions and follow-up, with minimal management. You will work closely with our Deals and Production administrators to support print focus dispatch and routing plan changes.
**Key Responsibilities:**
* Handle account creation and management for various print offices
* Direct record supply management and billing section support
* Handle Inbound and Outbound customer interactions through email and telephone
* Assist customers with questions regarding supply, returns, and exploration connected with billing inquiries
* Work with Deals and Production administrators to support print focus dispatch and routing plans changes
* Assist with all aspects of customer invoice process, requiring intense attention to detail and the ability to meet inflexible time targets
* Foster a working understanding of the Lattice Single Duplicate Framework and other course and business frameworks
**Requirements:**
* Years of general office and earlier customer service experience
* Solid written and verbal communication skills with attention to detail
* MS Word proficiency and experience with Excel (ability to maintain complex accounting sheets)
* Ability to handle multiple tasks and prioritize a fluctuating daily responsibility
* Willingness to work 9:00 to 5:00 pm and adaptability to ensure inclusion
**What We Offer:**
* Comprehensive Medical, Dental, and Vision Protection Plans
* Paid Time Off
* Retirement Plans
* Complete Clinical, Dental, and Vision Protection Plans
* Education Assistance
* Paid Maternity and Paternity Leave
* Family Care Benefits
* Employee Travel Program
* Membership Discounts
* Employee Reference Program
**Compensation and Benefits:**
arenaflex offers a competitive compensation package, including a base hourly rate of $32.00. We also provide a comprehensive benefits package, including medical, dental, and vision protection plans, paid time off, retirement plans, and education assistance. Our benefits are designed to support the well-being and career growth of our employees.
**Why Join arenaflex?**
We recognize that attracting the best talent is crucial to our success as a company. As a result, we aim for flexibility in structuring competitive remuneration offers to ensure we can attract the best candidates. Our pay-for-performance approach is a key component of our strategy to engage, retain, and motivate talented individuals to excel in their roles.
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
Apply Job!
**About arenaflex**
arenaflex is a renowned supplier of news and business data, delivering content to customers and organizations worldwide across various formats, including print, digital, mobile, and live events. With a rich history spanning over 130 years, arenaflex has established itself as a trusted source of high-quality content, boasting one of the world's largest news-gathering operations globally. Our portfolio includes leading publications and products such as the Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Chateau Worldwide, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk and Compliance, Dow Jones Newswires, OPIS, and Synthetic Market Intelligence.
**About the Job**
We are seeking an experienced Customer Support Specialist to join our Data Entry and Billing Operations team in Chicopee, Massachusetts. As a key member of our team, you will play a vital role in supporting the delivery and billing of WSJ/Barron's to Discount, Retail, and Convenience accounts. This position involves inbound and outbound customer service interactions and follow-up, with minimal management. You will work closely with our Deals and Production administrators to support print focus dispatch and routing plan changes.
**Key Responsibilities:**
* Handle account creation and management for various print offices
* Direct record supply management and billing section support
* Handle Inbound and Outbound customer interactions through email and telephone
* Assist customers with questions regarding supply, returns, and exploration connected with billing inquiries
* Work with Deals and Production administrators to support print focus dispatch and routing plans changes
* Assist with all aspects of customer invoice process, requiring intense attention to detail and the ability to meet inflexible time targets
* Foster a working understanding of the Lattice Single Duplicate Framework and other course and business frameworks
**Requirements:**
* Years of general office and earlier customer service experience
* Solid written and verbal communication skills with attention to detail
* MS Word proficiency and experience with Excel (ability to maintain complex accounting sheets)
* Ability to handle multiple tasks and prioritize a fluctuating daily responsibility
* Willingness to work 9:00 to 5:00 pm and adaptability to ensure inclusion
**What We Offer:**
* Comprehensive Medical, Dental, and Vision Protection Plans
* Paid Time Off
* Retirement Plans
* Complete Clinical, Dental, and Vision Protection Plans
* Education Assistance
* Paid Maternity and Paternity Leave
* Family Care Benefits
* Employee Travel Program
* Membership Discounts
* Employee Reference Program
**Compensation and Benefits:**
arenaflex offers a competitive compensation package, including a base hourly rate of $32.00. We also provide a comprehensive benefits package, including medical, dental, and vision protection plans, paid time off, retirement plans, and education assistance. Our benefits are designed to support the well-being and career growth of our employees.
**Why Join arenaflex?**
We recognize that attracting the best talent is crucial to our success as a company. As a result, we aim for flexibility in structuring competitive remuneration offers to ensure we can attract the best candidates. Our pay-for-performance approach is a key component of our strategy to engage, retain, and motivate talented individuals to excel in their roles.
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
Apply Job!