Experienced Customer Support Specialist – careerzynith Team
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Specialist on our careerzynith team, you'll play a vital role in helping us achieve this goal. If you're passionate about solving technical issues, have a knack for helping others, and are ready to take your customer support skills to the next level, we want to hear from you!
**About careerzynith**
careerzynith is a global business outsourcing company that's passionate about helping other companies like Samsung deliver top-notch customer service, finances, and business processes. As a valued member of our team, you'll be employed by careerzynith, but you'll be working closely with Samsung – a renowned industry leader in technology. Our team is dedicated to providing exceptional support to our clients, and we're looking for like-minded individuals to join our ranks.
**What does the job entail?**
As a Customer Support Specialist on our careerzynith team, you'll be responsible for:
* Answering incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers
* Developing efficient and satisfying solutions to customer inquiries, ensuring that every interaction is a positive one
* Treating customers with respect, following careerzynith's company policies and procedures
* Collaborating with our team to resolve complex issues and provide exceptional support to our clients
**What makes you a great fit for this role?**
We're looking for individuals who are fluent in Lithuanian (C1) and have a good command of Russian and English (B2). While previous experience in customer service, especially in a call center environment, is a plus, we're happy to provide training and coaching to help you excel in your role. If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are eager to learn and grow, we want to hear from you!
**What can we offer you?**
* A full-time job with various shifts from Monday to Friday, between 09:00-19:00
* An hourly rate of €8.03 to €8.56 (during the trial period and after)
* Performance-based bonuses to recognize your hard work and dedication
* A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
* A dynamic and inclusive work environment that values diversity and promotes equal opportunities for all
**Our recruitment process**
If you're excited about this opportunity, all you'll need to do is complete our recruitment process, which consists of:
* An initial phone call with our recruiter to discuss your qualifications and experience
* A Teams-interview to assess your skills and fit for the role
* A reference check to verify your previous work experience
**Start date and location**
* Start date: As soon as possible during September 2024
* Location: Work from home in Lithuania
**Employment type and working hours**
* Permanent employment with a 3-month trial period
* Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)
**Equal opportunities employer**
careerzynith is an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. We're proud to be united as one team, one company, globally, and we're dedicated to equal employment opportunities for all candidates.
**Language requirements**
* Fluent in Lithuanian (C1)
* Good command of Russian and English (B2)
**Time type**
* Full-time
**How to apply**
If you're ready to take your customer support skills to the next level and join our careerzynith team, click the link below to apply:
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a global business outsourcing company that's passionate about helping other companies like Samsung deliver top-notch customer service, finances, and business processes. As a valued member of our team, you'll be employed by careerzynith, but you'll be working closely with Samsung – a renowned industry leader in technology. Our team is dedicated to providing exceptional support to our clients, and we're looking for like-minded individuals to join our ranks.
**What does the job entail?**
As a Customer Support Specialist on our careerzynith team, you'll be responsible for:
* Answering incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers
* Developing efficient and satisfying solutions to customer inquiries, ensuring that every interaction is a positive one
* Treating customers with respect, following careerzynith's company policies and procedures
* Collaborating with our team to resolve complex issues and provide exceptional support to our clients
**What makes you a great fit for this role?**
We're looking for individuals who are fluent in Lithuanian (C1) and have a good command of Russian and English (B2). While previous experience in customer service, especially in a call center environment, is a plus, we're happy to provide training and coaching to help you excel in your role. If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are eager to learn and grow, we want to hear from you!
**What can we offer you?**
* A full-time job with various shifts from Monday to Friday, between 09:00-19:00
* An hourly rate of €8.03 to €8.56 (during the trial period and after)
* Performance-based bonuses to recognize your hard work and dedication
* A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
* A dynamic and inclusive work environment that values diversity and promotes equal opportunities for all
**Our recruitment process**
If you're excited about this opportunity, all you'll need to do is complete our recruitment process, which consists of:
* An initial phone call with our recruiter to discuss your qualifications and experience
* A Teams-interview to assess your skills and fit for the role
* A reference check to verify your previous work experience
**Start date and location**
* Start date: As soon as possible during September 2024
* Location: Work from home in Lithuania
**Employment type and working hours**
* Permanent employment with a 3-month trial period
* Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)
**Equal opportunities employer**
careerzynith is an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. We're proud to be united as one team, one company, globally, and we're dedicated to equal employment opportunities for all candidates.
**Language requirements**
* Fluent in Lithuanian (C1)
* Good command of Russian and English (B2)
**Time type**
* Full-time
**How to apply**
If you're ready to take your customer support skills to the next level and join our careerzynith team, click the link below to apply:
Apply Job!
Apply for this job