Experienced Customer Support Representative β TurboTax Customer Service
Join careerzynith, a leading provider of innovative financial solutions, as a Customer Support Representative for TurboTax. This is an exciting opportunity to work with a dynamic team, providing top-notch customer service to TurboTax customers from the comfort of your own home. As a Customer Support Representative, you will be the face of careerzynith, helping customers navigate software issues, locate prior returns and amendments, and escalate calls when necessary. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we want to hear from you!
**About careerzynith**
careerzynith is a forward-thinking company that empowers individuals and businesses to achieve financial freedom. Our innovative solutions, including TurboTax, have revolutionized the way people manage their finances. As a Customer Support Representative, you will be part of a collaborative team that shares a culture of excellence, innovation, and customer-centricity.
**Responsibilities**
As a Customer Support Representative, you will be responsible for:
* Providing exceptional customer service via phone, video chat, and traditional chat support
* Assisting customers with software navigation, locating prior returns and amendments, and escalating calls when necessary
* Working with various support channels to ensure seamless customer experience
* Collaborating with the team to resolve customer issues and improve overall customer satisfaction
* Staying up-to-date with product knowledge and industry trends to provide informed support
**Why Join careerzynith?**
* **Flexibility**: Create your own schedule and work from the comfort of your own home
* **Variety**: Gain experience in different industries and broaden your skillset
* **Supportive Environment**: Our team is dedicated to helping you succeed and providing exceptional customer service
* **Opportunities for Growth**: careerzynith offers a dynamic work environment with opportunities for professional growth and development
* **Competitive Compensation**: Earn up to $19 per hour, with extra incentives available during peak times
**Earnings Potential**
* Earn up to $19 per hour, with extra incentives available as tax day approaches
* Contractors who meet or exceed key metrics earn an average of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
* Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes
**Schedule**
* This seasonal contract starts in January and runs through April 15th, 2025
* Flexible schedule opportunities β you create your own schedule!
* Schedule available hours between 7 am and 11 pm CST, Monday β Sunday
* Weekday and weekend options
**Skills Needed**
* Sincere desire to assist the customer
* Tech-savvy and avid computer user
* Ability to multi-task and navigate multiple systems
* Communicate with a friendly tone and professional demeanor
**Work Environment Requirements**
* Quiet, uninterrupted space
* Organized desk area
* Professional appearance (if on camera)
**Technology Requirements**
* Personal computer (no tablet)
* Broadband internet connection, recommended at least 10 MBPS
* Wired internet connection (no wi-fi or mobile internet)
* Windows 10 or Windows 11 operating system
* Valid antivirus software installed, running and up to date
* USB headset with microphone
* Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Appleβs Boot Camp utility
* A webcam will be loaned to each contractor to be used for the duration of the contract
**Important Information**
* We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington
* Contractors must also successfully pass a criminal background check
* The relationship between you and careerzynith is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. careerzynith will not be responsible for withholding taxes on your earnings while contracted with careerzynith.
**Take the Next Step**
Are you ready to join our dynamic team and provide exceptional customer service to TurboTax customers? Apply now and let's discuss how you can become a vital part of our success story.
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is a forward-thinking company that empowers individuals and businesses to achieve financial freedom. Our innovative solutions, including TurboTax, have revolutionized the way people manage their finances. As a Customer Support Representative, you will be part of a collaborative team that shares a culture of excellence, innovation, and customer-centricity.
**Responsibilities**
As a Customer Support Representative, you will be responsible for:
* Providing exceptional customer service via phone, video chat, and traditional chat support
* Assisting customers with software navigation, locating prior returns and amendments, and escalating calls when necessary
* Working with various support channels to ensure seamless customer experience
* Collaborating with the team to resolve customer issues and improve overall customer satisfaction
* Staying up-to-date with product knowledge and industry trends to provide informed support
**Why Join careerzynith?**
* **Flexibility**: Create your own schedule and work from the comfort of your own home
* **Variety**: Gain experience in different industries and broaden your skillset
* **Supportive Environment**: Our team is dedicated to helping you succeed and providing exceptional customer service
* **Opportunities for Growth**: careerzynith offers a dynamic work environment with opportunities for professional growth and development
* **Competitive Compensation**: Earn up to $19 per hour, with extra incentives available during peak times
**Earnings Potential**
* Earn up to $19 per hour, with extra incentives available as tax day approaches
* Contractors who meet or exceed key metrics earn an average of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
* Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes
**Schedule**
* This seasonal contract starts in January and runs through April 15th, 2025
* Flexible schedule opportunities β you create your own schedule!
* Schedule available hours between 7 am and 11 pm CST, Monday β Sunday
* Weekday and weekend options
**Skills Needed**
* Sincere desire to assist the customer
* Tech-savvy and avid computer user
* Ability to multi-task and navigate multiple systems
* Communicate with a friendly tone and professional demeanor
**Work Environment Requirements**
* Quiet, uninterrupted space
* Organized desk area
* Professional appearance (if on camera)
**Technology Requirements**
* Personal computer (no tablet)
* Broadband internet connection, recommended at least 10 MBPS
* Wired internet connection (no wi-fi or mobile internet)
* Windows 10 or Windows 11 operating system
* Valid antivirus software installed, running and up to date
* USB headset with microphone
* Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Appleβs Boot Camp utility
* A webcam will be loaned to each contractor to be used for the duration of the contract
**Important Information**
* We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington
* Contractors must also successfully pass a criminal background check
* The relationship between you and careerzynith is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. careerzynith will not be responsible for withholding taxes on your earnings while contracted with careerzynith.
**Take the Next Step**
Are you ready to join our dynamic team and provide exceptional customer service to TurboTax customers? Apply now and let's discuss how you can become a vital part of our success story.
Apply To This Job
Apply for this job