**Experienced Customer Support Representative – Remote Part-Time Opportunity at blithequark**

Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as a part-time Customer Support Representative, working remotely from the comfort of your own home. **About blithequark** blithequark is a leading innovator in the industry, dedicated to providing cutting-edge solutions that transform the way businesses operate. Our team is comprised of talented professionals who share a common goal: to deliver outstanding results that exceed our customers' expectations. As a part-time Customer Support Representative, you will play a vital role in helping us achieve this goal, providing top-notch support to our clients and ensuring their satisfaction with our products and services. **Job Summary** We are seeking an experienced Customer Support Representative to join our remote team on a part-time basis. As a key member of our support team, you will be responsible for providing exceptional support to our clients, resolving issues efficiently, and ensuring their complete satisfaction with our products and services. This is a fantastic opportunity to join a dynamic team, develop your skills, and grow your career in a supportive and collaborative environment. **Responsibilities** As a Customer Support Representative at blithequark, your key responsibilities will include: * **Support Ticket Triage**: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team. * **Account Access Updates**: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals. * **Notification of Account Creation**: Welcome new users by sending outreach communications that include training materials and registration information. * **Communication**: Respond to client inquiries via email and phone, providing timely and effective solutions to their issues. * **Zoho Desk (Help Desk) Monitoring**: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards. * **Upsell Additions**: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC). * **Hand-Off Calls**: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information. **Requirements** To be successful in this role, you will need: * **At least 1 year of client-facing customer support experience**: You should have a proven track record of providing exceptional support to clients, resolving issues efficiently, and ensuring their complete satisfaction with products and services. * **Microsoft Office, Excel, etc.**: You should be proficient in Microsoft Office, including Excel, and have experience using other productivity software. * **Healthcare background/terminology experience**: You should have a basic understanding of healthcare terminology and concepts. * **Great communication & ability to multitask**: You should be an excellent communicator, able to effectively communicate with clients via email and phone, and have the ability to multitask and prioritize tasks efficiently. **Preferred Qualifications** * **Bachelor's degree**: A bachelor's degree in a related field, such as business, communications, or customer service, is highly desirable. * **Zoho Desk experience**: Experience using Zoho Desk, a help desk software, is a plus. **What We Offer** As a part-time Customer Support Representative at blithequark, you will enjoy: * **Competitive hourly rate**: $20-24 per hour, depending on your skills, experience, and education. * **Flexible scheduling**: Work from the comfort of your own home, with flexible scheduling to accommodate your needs. * **Benefit packages**: Eligibility for benefit packages, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. * **Paid sick leave and/or other paid time off**: Eligibility for paid sick leave and/or other paid time off as provided by applicable law. * **Opportunities for growth and development**: Opportunities to develop your skills, grow your career, and take on new challenges in a supportive and collaborative environment. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job