**Experienced Customer Support Representative-Remote (Military Spouses) – arenaflex Store**

Are you a motivated and customer-focused individual looking for a remote career opportunity that offers flexibility, growth, and a sense of belonging? Do you have a passion for delivering exceptional customer experiences and a desire to join a global organization that values diversity, equity, and inclusion? Look no further than arenaflex, a forward-thinking company that has earned numerous awards for being one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." As a Customer Support Representative-Remote (Military Spouses) at arenaflex, you will join a dynamic team of game-changers from over 70 countries who are passionate about providing outstanding customer service experiences and tech-powered innovation. With a focus on customer satisfaction, you will work from the comfort of your own home, interacting with customers via inbound calls, chats, emails, or through the Internet, depending on client requirements. **A NEW CAREER POWERED BY YOU** At arenaflex, we believe that our people are our greatest asset. That's why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Customer Support Representative-Remote, you will have the opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great "work from home" opportunity that will allow you to develop your skills, knowledge, and experience in a fast-paced and dynamic environment. With a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned, you'll have the opportunity to grow and develop your career with arenaflex. **WHAT YOU WILL DO IN THIS ROLE** As a Customer Support Representative working from home, you will: * Provide inbound and outbound customer support using a call flow guide * Identify/develop opportunities to offer targeted company's products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades) * Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs * Order processing and monitoring * Track, document, and retrieve information in databases * Offer additional products and/or services with every interaction * Deliver expert customer experiences...with a smile **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Support Representative (Remote) role include: * Be a Military spouse * 1+ year of customer service experience * 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.) * Must be at least 24 years of age * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer will be provided after hire * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States and have a valid U.S. address for residence **WHAT'S IN IT FOR YOU** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: * The base salary for this position is $20/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. * DailyPay enrollment option to access pay "early," when you want it * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Work-from-home convenience * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents** **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.** **For more information regarding your EEO rights as an applicant, please visit the following websites:** * To request a reasonable accommodation please click here. * If you wish to review the Affirmative Action Plan, please click here. **R1618503** Apply for this job