**Experienced Customer Support Representative – Public Benefit Programs Enrollment**

Are you passionate about making a difference in people's lives? Do you have a compassionate and patient approach that can help individuals navigate complex public benefit programs? If so, we invite you to join blithequark's team of dedicated Customer Support Representatives, providing essential support to individuals enrolling in public benefit programs. As a Customer Support Representative at blithequark, you'll have the unique and rewarding opportunity to provide empathetic and professional support to callers, ensuring they receive the assistance they need to access essential resources and services. Your flexible work-from-home arrangement will allow you to work at your own pace, making it an ideal fit for individuals seeking a balanced work-life schedule. **What You'll Be Doing** As a Customer Support Representative at blithequark, your key responsibilities will include: * Answering inbound calls from individuals seeking assistance with public benefit programs * Interacting with customers in a professional, empathetic, and compassionate manner, ensuring they receive the support they need * Providing information in accordance with established policies, procedures, and privacy laws * Assisting customers with program enrollment, including routing them to the appropriate contacts via three-way calls * Assisting customers with their communication needs, such as relay services for callers with speech or hearing impairments, translation services for callers who don't speak English, and more * Placing outbound calls as needed to share time-sensitive information with customers * Using multiple computer systems to access data and document information **About You** To succeed as a Customer Support Representative at blithequark, you should have: * At least one year of customer service experience, preferably in a health or human services setting * Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner * Great active listening skills, with the ability to understand and address customer concerns * Strong attention to detail, with the ability to accurately document customer interactions * Strong PC skills, including the ability to quickly learn new computer applications * A positive attitude, with a passion for helping others * Empathy, patience, and professionalism, with the ability to remain calm and composed in high-pressure situations * Strong multitasking skills and the ability to adapt to change in a fast-paced environment * The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures * Good problem-solving and de-escalation skills, with the ability to resolve customer complaints in a fair and timely manner * The ability to maintain confidentiality of sensitive information **Your Home Office Environment** To work as a Customer Support Representative at blithequark, you will need: * A computer meeting the following criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Where blithequark Contracts** blithequark contracts with people in 31 states, excluding AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US. **Flexible Hours of Operation** As a Customer Support Representative at blithequark, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are: * Monday, 8:00 AM to 5:00 PM ET * Tuesday, 8:00 AM to 4:00 PM ET * Wednesday, 8:00 AM to 01:00 PM ET * Thursday and Friday, 8:00 AM to 11:00 AM ET This opportunity is perfect for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments! **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance You'll also be able to take advantage of blithequark Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the blithequark Marketplace platform. With the blithequark Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! Please note that blithequark is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. blithequark receives no compensation in any form from the Perks Program. **Join Our Team** If you're passionate about making a difference in people's lives and have the skills and experience to succeed as a Customer Support Representative at blithequark, we invite you to apply today! Apply for this job