Experienced Customer Support Representative – Pet Pharmacy and Veterinary Assistance
At careerzynith, we're on a mission to revolutionize the way people care for their pets. As a leading online pet pharmacy and veterinary assistance provider, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. We're now seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative in our Louisville, KY office.
**Why You'll Love Working at careerzynith**
At careerzynith, we prioritize the well-being, health, and culture of our employees and clients alike. We offer a range of benefits and perks that make us a great place to work, including:
* Competitive starting wages
* Opportunities for wage increases starting after 3 months of service
* A comfortable, climate-controlled work environment
* A 20% discount program for all your pet needs
* 401(k) with company matching
* Regular team-building events and company-supported lunch meetings
* Opportunities for career growth and advancement
* Eligibility for health insurance on the first of the month
* Sponsored childcare, adult, and pet backup care through Care.com
* Discounts on various products through the LifeMart Rewards program
**What You'll Do**
As a Customer Support Representative, you'll play a critical role in delivering exceptional customer experiences by:
* Connecting directly with veterinary clinics to process prescription requests, resolve client issues, and clarify order requests
* Conducting thorough examinations and issue resolution to determine the best solutions for clients and facility partners, with follow-up on a case-by-case basis
* Accurately entering prescription information into careerzynith's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention to detail, patience, and kindness to clients and partners alike
* Embracing a willingness to learn and grow, with a culture of open feedback and continuous improvement
* Communicating with veterinary facilities via phone (and occasionally other channels) with various topics, utilizing our internal systems and frameworks to investigate solutions and record client note accounts
**What You'll Need**
To succeed in this role, you'll need:
* Exceptional communication skills (written, verbal, and listening)
* Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
* A strong sense of ownership, self-motivation, and attention to detail
* Proficiency with Microsoft Outlook
* High school education or equivalent
* Ability to obtain a Pharmacy Technician Permit from the Kentucky Board of Pharmacy (if required)
* Strong decision-making skills
* Proven ability to perform multiple tasks and excel in a fast-paced environment
* Flexibility to adjust to changing business needs and adapt to new situations
* Ability to work a flexible schedule and stay at work longer than required on a case-by-case basis
* Demonstrated ability to maintain confidentiality and handle sensitive information
* Ability to pass a background check
**Join Our Team!**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. At careerzynith, we're committed to creating a culture of growth, learning, and continuous improvement. We can't wait to welcome you to our team!
Apply now and take the first step towards a rewarding career with careerzynith!
Apply for this job
**Why You'll Love Working at careerzynith**
At careerzynith, we prioritize the well-being, health, and culture of our employees and clients alike. We offer a range of benefits and perks that make us a great place to work, including:
* Competitive starting wages
* Opportunities for wage increases starting after 3 months of service
* A comfortable, climate-controlled work environment
* A 20% discount program for all your pet needs
* 401(k) with company matching
* Regular team-building events and company-supported lunch meetings
* Opportunities for career growth and advancement
* Eligibility for health insurance on the first of the month
* Sponsored childcare, adult, and pet backup care through Care.com
* Discounts on various products through the LifeMart Rewards program
**What You'll Do**
As a Customer Support Representative, you'll play a critical role in delivering exceptional customer experiences by:
* Connecting directly with veterinary clinics to process prescription requests, resolve client issues, and clarify order requests
* Conducting thorough examinations and issue resolution to determine the best solutions for clients and facility partners, with follow-up on a case-by-case basis
* Accurately entering prescription information into careerzynith's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention to detail, patience, and kindness to clients and partners alike
* Embracing a willingness to learn and grow, with a culture of open feedback and continuous improvement
* Communicating with veterinary facilities via phone (and occasionally other channels) with various topics, utilizing our internal systems and frameworks to investigate solutions and record client note accounts
**What You'll Need**
To succeed in this role, you'll need:
* Exceptional communication skills (written, verbal, and listening)
* Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
* A strong sense of ownership, self-motivation, and attention to detail
* Proficiency with Microsoft Outlook
* High school education or equivalent
* Ability to obtain a Pharmacy Technician Permit from the Kentucky Board of Pharmacy (if required)
* Strong decision-making skills
* Proven ability to perform multiple tasks and excel in a fast-paced environment
* Flexibility to adjust to changing business needs and adapt to new situations
* Ability to work a flexible schedule and stay at work longer than required on a case-by-case basis
* Demonstrated ability to maintain confidentiality and handle sensitive information
* Ability to pass a background check
**Join Our Team!**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. At careerzynith, we're committed to creating a culture of growth, learning, and continuous improvement. We can't wait to welcome you to our team!
Apply now and take the first step towards a rewarding career with careerzynith!
Apply for this job