Experienced Customer Support Representative – Night Shift Opportunity at careerzynith
Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional support? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to join careerzynith as a Customer Support Representative on our night shift team.
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. With a strong commitment to excellence, we strive to create a work environment that fosters growth, collaboration, and innovation. Our team is comprised of talented individuals who share a passion for delivering exceptional support and service to our customers.
**Job Summary**
As a Customer Support Representative on our night shift team, you will play a critical role in ensuring the seamless delivery of our services to our customers. You will be responsible for monitoring and closing out orders, verifying details, and providing exceptional support to our customers through various channels. This is a full-time opportunity that offers a competitive salary, comprehensive benefits, and opportunities for growth and development.
**Key Responsibilities**
* Monitor and close out orders in the system, ensuring accurate and timely completion
* Assist technicians with order closeouts and provide support as needed
* Handle internal escalations to ensure orders are accepted and rolled on
* Update information through data entry and maintain accurate records
* Run reports and update trackers as needed to ensure efficient operations
* Assist with logistics and system-related issues, providing creative solutions when needed
* Provide exceptional support to internal and external customers through inbound and outbound calls, emails, and other communication channels
**What's in it for you?**
* Competitive salary of $15.00 per hour, plus a $2.00 shift differential
* Comprehensive benefits package, including:
+ Company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
+ 401(k) with Company Match
+ Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
* Opportunities for growth and development in a dynamic and innovative environment
* Collaborative and supportive team environment
* Flexible scheduling, including weekends, holidays, and overtime as needed
**Requirements**
* High School Diploma or GED equivalent
* 1 year of customer service experience preferred
* Effective oral and written communication skills
* Follow-through and ability to multi-task and meet deadlines
* Ability to work independently and have the willingness to research and suggest creative solutions
* Adapt to change and have the ability to learn quickly and grasp new instructions easily
* Strong computer navigation skills and knowledge of Microsoft Office
* Ability to work under pressure and respond with urgency
**Schedule**
* In-person training at our office located in Green Bay, WI, Monday - Friday, day shift
* 12-hour rotating night shift schedule from 6:00pm to 6:00am
**What we're looking for**
We're seeking a motivated and customer-focused individual who is passionate about delivering exceptional support. If you're a team player with excellent communication skills and a willingness to learn and adapt, we encourage you to apply.
**How to apply**
If you're ready to take your career to the next level and join a dynamic and innovative team, please submit your application through our website. We can't wait to hear from you!
**Apply Now**
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. With a strong commitment to excellence, we strive to create a work environment that fosters growth, collaboration, and innovation. Our team is comprised of talented individuals who share a passion for delivering exceptional support and service to our customers.
**Job Summary**
As a Customer Support Representative on our night shift team, you will play a critical role in ensuring the seamless delivery of our services to our customers. You will be responsible for monitoring and closing out orders, verifying details, and providing exceptional support to our customers through various channels. This is a full-time opportunity that offers a competitive salary, comprehensive benefits, and opportunities for growth and development.
**Key Responsibilities**
* Monitor and close out orders in the system, ensuring accurate and timely completion
* Assist technicians with order closeouts and provide support as needed
* Handle internal escalations to ensure orders are accepted and rolled on
* Update information through data entry and maintain accurate records
* Run reports and update trackers as needed to ensure efficient operations
* Assist with logistics and system-related issues, providing creative solutions when needed
* Provide exceptional support to internal and external customers through inbound and outbound calls, emails, and other communication channels
**What's in it for you?**
* Competitive salary of $15.00 per hour, plus a $2.00 shift differential
* Comprehensive benefits package, including:
+ Company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
+ 401(k) with Company Match
+ Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
* Opportunities for growth and development in a dynamic and innovative environment
* Collaborative and supportive team environment
* Flexible scheduling, including weekends, holidays, and overtime as needed
**Requirements**
* High School Diploma or GED equivalent
* 1 year of customer service experience preferred
* Effective oral and written communication skills
* Follow-through and ability to multi-task and meet deadlines
* Ability to work independently and have the willingness to research and suggest creative solutions
* Adapt to change and have the ability to learn quickly and grasp new instructions easily
* Strong computer navigation skills and knowledge of Microsoft Office
* Ability to work under pressure and respond with urgency
**Schedule**
* In-person training at our office located in Green Bay, WI, Monday - Friday, day shift
* 12-hour rotating night shift schedule from 6:00pm to 6:00am
**What we're looking for**
We're seeking a motivated and customer-focused individual who is passionate about delivering exceptional support. If you're a team player with excellent communication skills and a willingness to learn and adapt, we encourage you to apply.
**How to apply**
If you're ready to take your career to the next level and join a dynamic and innovative team, please submit your application through our website. We can't wait to hear from you!
**Apply Now**
Apply Job!
Apply for this job