Experienced Customer Support Representative – Intuit TurboTax Seasonal Program at arenaflex

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join arenaflex as an independent contractor for our Intuit TurboTax seasonal program. As a key member of our team, you will provide exceptional customer support to Intuit TurboTax customers, leveraging your technical expertise and empathetic approach to resolve complex issues and exceed customer expectations. About arenaflex arenaflex is a customer experience business process outsourcing leader, providing work-from-home opportunities to independent contractors across the United States and Canada since 1996.Our mission is to deliver exceptional customer experiences that drive loyalty and retention for our clients. As an independent contractor with arenaflex, you will have access to a range of contracts and opportunities that will help you grow your skills, expand your network, and achieve your career goals. Why Join the arenaflex Team? * Work from Home: Enjoy the flexibility and convenience of working from home, free from the distractions and hassles of a traditional office environment. * CreateYour Own Schedule: With arenaflex, you have the freedom to create a schedule that works best for you, allowing you to balance your work and personal life with ease.* Gain Experience in Different Industries: As an independent contractor with arenaflex, you will have the opportunity to work with a range of clients across various industries, expanding your skillset and broadening your horizons. * Supportive Environment:Our team is dedicated to providing a supportive and inclusive environment that allows you to focus on delivering exceptional customer service. Job Summary As an independent contractor for our Intuit TurboTax seasonal program, you will provide customer support via phone, chat, and/or video chat to Intuit TurboTax customers.Your interactions will focus on software navigation and locating previous tax returns and amendments. You will leverage your critical thinking and multi-tasking capabilities to resolve complex issues, escalating when necessary. Schedule andCompensation * Seasonal Contract:This contract runs from January to April 15th, 2024. * Flexible Schedule: You will create your own schedule, with opportunities to work between 7 am and 11 pm CST, Monday to Sunday. * Weekday and Weekend Options: You can choose to work on weekdays or weekends, depending on your availability.* Compensation: You will earn up to $19 per hour, with peak rates applying from January to April. Contractors who meet or exceed key metrics can earn an average of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times. Required Skills and Qualifications * Sincere Desire to Assist the Customer: You must have a genuine passion for helping others and a commitment to delivering exceptional customer service. * Tech Savvy and Avid Computer User: You should be comfortable using technology and have a strong understanding of computer systems and software.* Ability to Multi-Task and Navigate Multiple Systems: You will need to be able to handle multiple customer interactions simultaneously and navigate various systems to resolve complex issues. * Friendly Tone andProfessional Demeanor: You must be able to communicate with customers in a friendly, approachable tone while maintaining a professional demeanor. Technology and Equipment Requirements * Personal Computer: You will need a personal computer (no tablet) with a Windows 10 or Windows 11 operating system.* Broadband Internet Connection: You will require a broadband internet connection with a minimum speed of 10 MBPS. * Wired Internet Connection: You must use a wired internet connection (no wi-fi or mobile internet). * Valid Antivirus Software: You will need to have valid antivirus software installed, running, and up to date. * USB Headset with Microphone: You will require a USB headset with microphone. * Webcam: A webcam will be loaned to each contractor for the duration of the contract. Work Environment Requirements * Quiet, Uninterrupted Space: You will need a quiet, uninterrupted space to work from.* Organized Desk Area: You must have an organized desk area to ensure efficient and effective work. * Professional Appearance: If you will be on camera, you must maintain a professional appearance. Important Information * Application Process: When you are ready to apply, click "" and complete your profile. You will then be prompted to complete an online assessment, which takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and apply for the contract opportunity.* Contractual Relationship:The relationship between you and arenaflex is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. arenaflex will not be responsible for withholding taxes on your earnings while contracted with us. * Background Check: You must successfully pass a criminal background check to be eligible for this contract opportunity. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity.Click the link below to get started: