**Experienced Customer Support Representative – Freshers Jobs at arenaflex**
**Job Summary:**
Join arenaflex, the fastest-growing e-commerce retail business in the market today, as a Full-Time Customer Support Representative in our Veterinary Assistance team located in Louisville, KY. As a key member of our team, you will be responsible for delivering exceptional customer service, handling prescription approvals for veterinary medication, and working closely with our pet-parent clients and colleagues to provide a remarkable customer experience. If you're passionate about providing top-notch support and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading online pharmacy retail business that is committed to providing a safe, healthy, and inclusive work environment for all our employees. We offer a range of benefits and perks that make us an attractive employer of choice, including competitive starting wages, opportunities for career growth and development, and a comprehensive benefits package.
**Why You'll Love Working at arenaflex:**
At arenaflex, we prioritize the well-being, safety, and culture of our employees and our customers. We offer a range of benefits that make us an attractive employer of choice, including:
* Competitive starting wages
* Opportunities for wage increments starting after 3 months of service
* Environment-controlled climate
* Employee 20% discount program at arenaflex for all your pet needs
* 401(k) with company matching
* Group building events and company-supported lunch gatherings
* Professional development and advancement opportunities
* Health insurance qualification on the first of the month
* Financed child, adult, and pet backup care through Care.com
* Discounts on various items through the LifeMart discount stage
**What You'll Do:**
As a Customer Support Representative at arenaflex, you will be responsible for:
* Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
* Examining and resolving issues to determine suitable solutions for clients and center partners, and following up as necessary to resolve issues
* Completing data entry of solutions into arenaflex healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention, patience, compassion, and thoughtfulness to clients and partners alike
* Working with a willingness to learn and grow, and being open to feedback and development opportunities
* Communicating with veterinary facilities via telephone (and occasionally other stations) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts
* Expecting a significant portion of the average business day to be spent on outbound veterinary facility/client telephone contacts
**What You'll Need:**
To be successful in this role, you will need to:
* Exhibit excellent communication skills (written, verbal, and listening)
* Be able to perform multiple tasks (e.g., chatting on the phone while exploring on the computer and taking notes)
* Work with ownership, be a self-starter, and stand out enough to be noticed to detail
* Have experience with Microsoft Office
* Have a high school diploma or equivalent
* Be able to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable
* Possess decisive reasoning abilities
* Have demonstrated ability to perform multiple tasks and perform well in a fast-paced environment
* Be able to adapt to change as per the business needs of the organization
* Be flexible with your schedule and willing to stay at work longer than required depending on the situation by the specialty unit
* Be able to maintain confidentiality and secure sensitive data
* Pass a personal background check
* Be punctual and committed to being your best
**What We Offer:**
At arenaflex, we offer a range of benefits and perks that make us an attractive employer of choice. Some of the benefits we offer include:
* Competitive starting wages
* Opportunities for career growth and development
* Comprehensive benefits package
* Employee discount program
* 401(k) with company matching
* Group building events and company-supported lunch gatherings
* Professional development and advancement opportunities
* Health insurance qualification on the first of the month
* Financed child, adult, and pet backup care through Care.com
* Discounts on various items through the LifeMart discount stage
**How to Apply:**
If you're passionate about providing top-notch customer support and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
Apply Now!
Join arenaflex, the fastest-growing e-commerce retail business in the market today, as a Full-Time Customer Support Representative in our Veterinary Assistance team located in Louisville, KY. As a key member of our team, you will be responsible for delivering exceptional customer service, handling prescription approvals for veterinary medication, and working closely with our pet-parent clients and colleagues to provide a remarkable customer experience. If you're passionate about providing top-notch support and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading online pharmacy retail business that is committed to providing a safe, healthy, and inclusive work environment for all our employees. We offer a range of benefits and perks that make us an attractive employer of choice, including competitive starting wages, opportunities for career growth and development, and a comprehensive benefits package.
**Why You'll Love Working at arenaflex:**
At arenaflex, we prioritize the well-being, safety, and culture of our employees and our customers. We offer a range of benefits that make us an attractive employer of choice, including:
* Competitive starting wages
* Opportunities for wage increments starting after 3 months of service
* Environment-controlled climate
* Employee 20% discount program at arenaflex for all your pet needs
* 401(k) with company matching
* Group building events and company-supported lunch gatherings
* Professional development and advancement opportunities
* Health insurance qualification on the first of the month
* Financed child, adult, and pet backup care through Care.com
* Discounts on various items through the LifeMart discount stage
**What You'll Do:**
As a Customer Support Representative at arenaflex, you will be responsible for:
* Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
* Examining and resolving issues to determine suitable solutions for clients and center partners, and following up as necessary to resolve issues
* Completing data entry of solutions into arenaflex healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention, patience, compassion, and thoughtfulness to clients and partners alike
* Working with a willingness to learn and grow, and being open to feedback and development opportunities
* Communicating with veterinary facilities via telephone (and occasionally other stations) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts
* Expecting a significant portion of the average business day to be spent on outbound veterinary facility/client telephone contacts
**What You'll Need:**
To be successful in this role, you will need to:
* Exhibit excellent communication skills (written, verbal, and listening)
* Be able to perform multiple tasks (e.g., chatting on the phone while exploring on the computer and taking notes)
* Work with ownership, be a self-starter, and stand out enough to be noticed to detail
* Have experience with Microsoft Office
* Have a high school diploma or equivalent
* Be able to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable
* Possess decisive reasoning abilities
* Have demonstrated ability to perform multiple tasks and perform well in a fast-paced environment
* Be able to adapt to change as per the business needs of the organization
* Be flexible with your schedule and willing to stay at work longer than required depending on the situation by the specialty unit
* Be able to maintain confidentiality and secure sensitive data
* Pass a personal background check
* Be punctual and committed to being your best
**What We Offer:**
At arenaflex, we offer a range of benefits and perks that make us an attractive employer of choice. Some of the benefits we offer include:
* Competitive starting wages
* Opportunities for career growth and development
* Comprehensive benefits package
* Employee discount program
* 401(k) with company matching
* Group building events and company-supported lunch gatherings
* Professional development and advancement opportunities
* Health insurance qualification on the first of the month
* Financed child, adult, and pet backup care through Care.com
* Discounts on various items through the LifeMart discount stage
**How to Apply:**
If you're passionate about providing top-notch customer support and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
Apply Now!