**Experienced Customer Support Representative – Chat Operations at blithequark**

Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark, a leading innovator in the automotive industry, as a Customer Support Representative – Chat Operations. At blithequark, we're not just looking for anyone to fill a seat; we're seeking individuals who embody our values of positivity, professionalism, and a love for technology. As a Customer Support Representative – Chat Operations, you'll be the face of our company, engaging with customers online and providing top-notch support that turns conversations into leads for our automotive dealer clients. If you're ready to take your customer service skills to the next level and join a dynamic team that's changing the game, we want to hear from you! **About blithequark** blithequark is a forward-thinking company that's revolutionizing the way automotive dealers connect with customers. As an affiliate of Reynolds and Reynolds, we're part of a larger family that shares our commitment to innovation, customer satisfaction, and community involvement. Our team is passionate about creating a relaxed, yet professional and fun work environment that fosters growth, creativity, and collaboration. If you're looking for a company that values its employees and offers opportunities for career advancement, look no further than blithequark. **Responsibilities** As a Customer Support Representative – Chat Operations, your primary responsibilities will include: * Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services, and resolving issues in a timely and professional manner. * Narrowing down on appointment information to schedule appointments and capturing customer contact information for lead generation and client review. * Summarizing interactions based on customer needs for client review and developing and maintaining a knowledge base of our evolving products and services. * Collaborating with our team to identify areas for improvement and implementing changes that enhance the customer experience. * Participating in ongoing training and development programs to stay up-to-date on industry trends and best practices. **Qualifications** To succeed in this role, you'll need: * Previous experience in retail customer service or the automotive industry (although not necessary, it's a plus). * Basic internet and window-based computer skills, with a strong ability to multitask and adapt to change. * A positive and professional demeanor, with excellent written and verbal communication skills. * The ability to work in a fast-paced environment and enjoy a quick-paced work environment. * Gaming experience is helpful, but not required. **Requirements** To join our team, you'll need to: * Attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST. * Be available to work a variety of shifts, including weekends and holidays. * Pass a background check and provide proof of eligibility to work in the United States. * Be willing to participate in ongoing training and development programs. **Benefits** As a valued member of our team, you'll enjoy a comprehensive benefits package that includes: * Medical, dental, vision, and life insurance. * Company contributions to your HSA. * 6% match on 401(k). * Paid time off and a work-life balance that allows you to recharge and refocus. * Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility, fitness center, and medical center. * Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation. **Why Join blithequark?** At blithequark, we're committed to creating a workplace that's not only fun and engaging but also supportive and inclusive. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for career advancement and professional growth. If you're looking for a company that values its employees and offers a comprehensive benefits package, look no further than blithequark. **How to Apply** If you're ready to take your customer service skills to the next level and join a dynamic team that's changing the game, we invite you to apply for this exciting opportunity. Simply click on the link below to submit your application, and we'll be in touch soon to discuss your qualifications and experience. Apply Now! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job