Experienced Customer Support Representative – Aviation SaaS Solutions
At careerzynith, we're redefining the aviation industry with our cutting-edge SaaS solutions, empowering professionals to work more efficiently and reach new heights of innovation and service. As a pioneering company, we're breaking barriers and setting our sights on the stars, while fostering an environment where you can soar – both professionally and personally – and explore a world of opportunities within an international team.
With offices in Malmö (HQ), San Diego, New York, Sydney, and Singapore, we're rapidly expanding our global presence. Now, we're on the hunt for an experienced Customer Support Representative to join our team in New York! Take the leap and join careerzynith on our journey to revolutionize aviation – apply today!
**About the Role**
Stationed in New York City, our Support & Academy Team collaborates extensively with colleagues in San Diego, Singapore, and Sweden, working closely with the customer experience department to focus on Americas customers. We maintain overlapping communication with teams in Sweden, San Diego, Sydney, and Singapore, ensuring seamless support across the globe. We're seeking a self-motivated individual with tech support experience, strong troubleshooting skills, and the ability to communicate daily with the team!
**Key Responsibilities**
* Participate in the Support and Training processes to ensure seamless customer experiences
* Lead on-site & online deliveries for clients, providing tailored solutions to meet their needs
* Conduct on-site and online training and workshop sessions for clients, empowering them to get the most out of our SaaS solutions
* Participate in all applicable activities within Customer Support Management, driving continuous improvement and excellence
* Participate in other relevant internal activities and projects, contributing to the growth and development of careerzynith
* Provide support to customer representatives by phone, email, and other available tools, ensuring prompt and effective resolution of issues
* Create support content for customers, such as online guides and support material for the Help Center, to facilitate self-service and knowledge sharing
* Manage and moderate the Community Forum, fostering a collaborative and supportive environment for customers and careerzynith team members
**What We're Looking For**
* Experience in customer support, technical support, or customer service roles (B2B experience preferred), with a proven track record of delivering exceptional service
* A technical aptitude with a keen interest in technology and problem-solving, with the ability to troubleshoot complex issues
* Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams and cultures
* Ability to thrive in a fast-paced, global environment, with adaptability and a proactive mindset
* Industry knowledge in SaaS or aviation is a plus, along with international work or study experience, which can provide valuable insights and perspectives
* Customer-focused approach with a dedication to delivering high-quality service, with a strong work ethic and a passion for continuous learning
* Professional and clear communication style when engaging with clients and internal teams, with strong time management skills to handle tasks efficiently and meet deadlines
**Why Join careerzynith?**
* Competitive salary range: $55,000 - $65,000
* Opportunity to work with a pioneering company in the aviation industry, driving innovation and growth
* Collaborative and dynamic work environment, with a global team of professionals
* Comprehensive training and development programs, to help you grow and succeed in your role
* Flexible work arrangements, to support work-life balance and well-being
* Access to cutting-edge technology and tools, to enhance your skills and productivity
* Recognition and rewards for outstanding performance and contributions
**What's Next?**
* Start date: May
* Location: New York City, In Office
* Recruitment process will include a behavioral assessment through Predictive Index, to identify candidates with the highest potential for the position and ensure equality, diversity, and a fair and objective recruitment process
**Curious About careerzynith?**
Check out our Instagram account and visit our About us page to learn more about our company culture, values, and mission!
Apply Job!
Apply for this job
With offices in Malmö (HQ), San Diego, New York, Sydney, and Singapore, we're rapidly expanding our global presence. Now, we're on the hunt for an experienced Customer Support Representative to join our team in New York! Take the leap and join careerzynith on our journey to revolutionize aviation – apply today!
**About the Role**
Stationed in New York City, our Support & Academy Team collaborates extensively with colleagues in San Diego, Singapore, and Sweden, working closely with the customer experience department to focus on Americas customers. We maintain overlapping communication with teams in Sweden, San Diego, Sydney, and Singapore, ensuring seamless support across the globe. We're seeking a self-motivated individual with tech support experience, strong troubleshooting skills, and the ability to communicate daily with the team!
**Key Responsibilities**
* Participate in the Support and Training processes to ensure seamless customer experiences
* Lead on-site & online deliveries for clients, providing tailored solutions to meet their needs
* Conduct on-site and online training and workshop sessions for clients, empowering them to get the most out of our SaaS solutions
* Participate in all applicable activities within Customer Support Management, driving continuous improvement and excellence
* Participate in other relevant internal activities and projects, contributing to the growth and development of careerzynith
* Provide support to customer representatives by phone, email, and other available tools, ensuring prompt and effective resolution of issues
* Create support content for customers, such as online guides and support material for the Help Center, to facilitate self-service and knowledge sharing
* Manage and moderate the Community Forum, fostering a collaborative and supportive environment for customers and careerzynith team members
**What We're Looking For**
* Experience in customer support, technical support, or customer service roles (B2B experience preferred), with a proven track record of delivering exceptional service
* A technical aptitude with a keen interest in technology and problem-solving, with the ability to troubleshoot complex issues
* Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams and cultures
* Ability to thrive in a fast-paced, global environment, with adaptability and a proactive mindset
* Industry knowledge in SaaS or aviation is a plus, along with international work or study experience, which can provide valuable insights and perspectives
* Customer-focused approach with a dedication to delivering high-quality service, with a strong work ethic and a passion for continuous learning
* Professional and clear communication style when engaging with clients and internal teams, with strong time management skills to handle tasks efficiently and meet deadlines
**Why Join careerzynith?**
* Competitive salary range: $55,000 - $65,000
* Opportunity to work with a pioneering company in the aviation industry, driving innovation and growth
* Collaborative and dynamic work environment, with a global team of professionals
* Comprehensive training and development programs, to help you grow and succeed in your role
* Flexible work arrangements, to support work-life balance and well-being
* Access to cutting-edge technology and tools, to enhance your skills and productivity
* Recognition and rewards for outstanding performance and contributions
**What's Next?**
* Start date: May
* Location: New York City, In Office
* Recruitment process will include a behavioral assessment through Predictive Index, to identify candidates with the highest potential for the position and ensure equality, diversity, and a fair and objective recruitment process
**Curious About careerzynith?**
Check out our Instagram account and visit our About us page to learn more about our company culture, values, and mission!
Apply Job!
Apply for this job