**Experienced Customer Support Manager, Social Media – Driving Exceptional Viewer Experiences Across arenaflex's DTC Platforms**

At arenaflex, we're revolutionizing the way people interact with our Direct-to-Consumer (DTC) platforms, including Hulu and Disney+. As a leader in the industry, we're committed to delivering exceptional viewer experiences that exceed expectations. We're seeking a highly experienced Customer Support Manager, Social Media to join our team and drive our social media support operations to new heights. **About arenaflex** arenaflex is a cutting-edge entertainment and media company that's pushing the boundaries of innovation and creativity. Our DTC platforms, including Hulu and Disney+, offer a vast array of content that resonates with audiences worldwide. As a Customer Support Manager, Social Media, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and building strong relationships with our viewers. **Key Responsibilities** As a Customer Support Manager, Social Media, you'll be responsible for leading and motivating a team of Social Media Moderators, Specialists, and outsourced agents. Your key responsibilities will include: * Leading a team of social media support professionals to ensure high-level performance and quality service delivery * Conducting one-on-one meetings with direct reports to discuss performance, provide feedback, and set goals * Managing social quality assurance programs to ensure consistency and excellence in our brand's public-facing interactions * Enforcing key performance metrics to drive business results and improve customer satisfaction * Building relationships with third-party technology partners to enhance our social media support capabilities * Analyzing performance data to identify trends, opportunities, and areas for improvement * Overseeing our brand presence across social media platforms to ensure consistency and alignment with our brand voice * Collaborating with cross-functional teams to develop and implement social media support strategies that drive business growth and customer satisfaction **Requirements and Qualifications** To succeed in this role, you'll need: * A bachelor's degree in a related field, such as communications, marketing, or business administration * At least 5 years of experience in customer support, social media, or a related field * Proven experience in leading and managing teams, with a track record of success in driving performance and quality improvements * Strong knowledge of social media engagement, moderation strategies, and performance analysis * Excellent communication, interpersonal, and leadership skills * Ability to work in a fast-paced environment, with flexibility to support business needs during live TV events, outages, and crisis scenarios * Experience with social media quality assurance programs and performance metrics * Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions * Familiarity with third-party technology partners and social media support platforms **Preferred Qualifications** * Master's degree in a related field * Experience working in the entertainment or media industry * Certification in social media marketing or customer support * Experience with social media analytics tools and platforms * Familiarity with arenaflex's DTC platforms, including Hulu and Disney+ **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Strong leadership and management skills, with the ability to motivate and inspire a team * Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, partners, and customers * Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions * Ability to work in a fast-paced environment, with flexibility to support business needs during live TV events, outages, and crisis scenarios * Strong knowledge of social media engagement, moderation strategies, and performance analysis * Experience with social media quality assurance programs and performance metrics * Familiarity with third-party technology partners and social media support platforms **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Manager, Social Media, you'll have opportunities to: * Develop your leadership and management skills through training and development programs * Collaborate with cross-functional teams to drive business growth and customer satisfaction * Work on high-profile projects and initiatives that impact our business and customer experiences * Participate in social media and customer support industry events and conferences * Access arenaflex's learning and development platform, which offers a range of courses and training programs to help you develop your skills and knowledge **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our work environment is fast-paced and collaborative, with a focus on teamwork, innovation, and customer satisfaction. As a Customer Support Manager, Social Media, you'll be part of a team that's committed to excellence and continuous improvement. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Salary: $80,000 - $100,000 per year, depending on experience * Bonus: up to 20% of annual salary, based on performance * Benefits: comprehensive health insurance, 401(k) matching, and paid time off * Perks: free access to arenaflex's DTC platforms, including Hulu and Disney+, and a range of employee discounts and perks **How to Apply** If you're a motivated and experienced customer support professional who's passionate about delivering exceptional viewer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss this exciting opportunity further! Apply for this job