**Experienced Customer Support Executive – US Offering Support**

At arenaflex, we're a dynamic and innovative technology company that's revolutionizing the way retailers connect with the youth market. As a featured company in The Sunday Times Tech Track 100 2020, we're proud to be one of the fastest-growing private tech companies in Britain. Our mission is to provide cutting-edge solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees. **Equity, Diversity & Inclusion at arenaflex** At arenaflex, we're committed to growing an inclusive, diverse, and respectful group of people that we're proud of. Accountability plays a significant role in our company values, and we're totally honest, open, and transparent about our ED&I efforts. We've made our commitments and internal statistics visible for everyone to see, and our ever-evolving culture is defined by our people. We value your uniqueness and welcome all applications, even if you don't think you fit the criteria. **Research-Backed Hiring Practices** Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We believe in creating a fair and inclusive hiring process that values your uniqueness. If you need any adjustments to support you with your application, please don't hesitate to reach out to us at [email protected]. **Job Summary** We're looking for an experienced Customer Support Executive to join our team in supporting our US offering. As a key member of our team, you'll be responsible for ensuring that our clients and brands have a smooth-sailing process when utilizing everything arenaflex has to offer on the B2B side of our business. If you have a passion for delivering exceptional customer support, working collaboratively with internal teams, and driving results, we'd love to hear from you. **Responsibilities** As a Customer Support Executive, your key responsibilities will include: * Ownership of internal support tasks, including media scheduling and offer management * Scheduling booked media campaigns, including collecting assets, confirmation of booked dates, and sending approvals to brands * Dealing with offer management requests, such as scheduling boosted offers, creating additional offers, resolving code issues/codes running low, and updating image offers * Ensuring that tasks are completed and adhering to agreed SLAs * Maintaining relationships with clients and communicating around booked media campaigns * Cross-collaborating with internal teams, such as Design, Customer Success, and Advertising teams **Requirements** To be successful in this role, you'll need: * Experience working with B2B or B2C clients * Great time management and high organization skills * Experience working cross-collaboratively with internal teams * Experience working in a fast-paced environment * Desirable experience with Asana and Salesforce **Benefits** At arenaflex, we offer a range of benefits that will make you feel valued and supported. Some of our benefits include: * Competitive salary * Unlimited holiday, so you can maintain a healthy work-life balance * Accredited 'Great Place To Work' company in three categories * Remote first working environment, so you can choose the environment that works best for you * Flexi-time, including Flexi Friday, which gives you the opportunity to finish at 1.30pm * Focus on welfare, including gym memberships, wellness challenges, mental health first aider, and health cash plan * Incredible partnership discounts for the biggest brands in the world * Commitment to personal development and career growth, including learning budgets, coaching workshops, and progression plans * £200 work-from-home set-up allowance to help you create a comfortable and productive workspace **Career Growth Opportunities** At arenaflex, we're committed to helping you grow and develop your career. We offer a range of opportunities for professional growth, including: * Learning budgets to help you develop new skills and knowledge * Coaching workshops to help you improve your performance and achieve your goals * Progression plans to help you move forward in your career * Opportunities to work on high-profile projects and campaigns * Regular feedback and coaching to help you improve your performance **Work Environment and Company Culture** At arenaflex, we're proud of our inclusive and supportive company culture. We're a remote-first company, which means you can work from anywhere and choose the environment that works best for you. We're committed to creating a workplace that's welcoming and inclusive for everyone, and we're always looking for ways to improve and grow. **How to Apply** If you're passionate about delivering exceptional customer support and working collaboratively with internal teams, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [email protected]. We can't wait to hear from you! Apply Job! Apply for this job