**Experienced Customer Support Executive – Remote within the UK**

Join arenaflex, a fast-growing fintech startup, in revolutionizing the way people manage their finances and build their wealth. As an Experienced Customer Support Executive, you will play a vital role in delivering exceptional customer experiences, troubleshooting technical issues, and contributing to the growth and development of our award-winning app. **About arenaflex** arenaflex is on a mission to make our customers wealthy by building the wealth super app of the future. Our app provides a simple and intuitive platform for users to manage, grow, and protect their wealth across savings, investments, and pensions. With over 300,000 active customers and £6 billion in assets under management, we're proud to be one of the fastest-growing tech companies in Britain, as listed by The Sunday Times. **What you can expect to be doing:** * Dealing with all queries that come in through live chat, email, and social media * Troubleshooting technical issues and optimizing user experience * Reporting bugs and UX issues to other members of the team * Active participation in app growth and development * Collaborating with our talented team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs to deliver exceptional customer experiences **What we’re looking for:** * A passion for customer care and a commitment to delivering exceptional customer experiences * The ability to get your head around complex systems quickly and juggle multiple tasks with ease * A positive can-do attitude and a friendly, engaging demeanor * Excellent communication and problem-solving skills * A genuine interest in arenaflex and our mission to build the wealth super app of the future **What we’re really looking for:** * A real person with interests outside of work, who is excited about being part of a fast-growing company and our mission to make our customers wealthy * Someone who is empathetic, has a sense of humor, and can smile even when things are tough * A team player who is committed to collaboration and delivering exceptional results **Perks and Benefits:** * Competitive salary of £15,238 per annum * Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary * Workplace pension scheme with a 5% employer contribution * Private medical insurance (medical history disregarded) * Employee Assistance Programme * Cycle to work scheme * Season ticket loan * Free arenaflex subscription for UK-based employees * Flexible working arrangements * 28 days holiday plus bank holidays, plus the days between Christmas and New Year * Annual training budget for courses, workshops, or conferences to help you advance your career * £30 per month arenaflex Fitness Benefit to suit your Mental/Physical Wellbeing * Company laptop * Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility, and skills in a high-growth fintech startup **Our Interview Process:** * Video screen with someone from our Talent team * Short take-home test * Video interview with the hiring manager and Team Lead * Final interview with VP of Customer Support **Our Values:** * Be ACCOUNTABLE: Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible * Be BOLD: Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers * Be COLLABORATIVE: Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together **Equal Opportunities:** * We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion * You will be working in an inclusive environment and be encouraged to bring your whole self to work * We will do all that we can to help you successfully balance your work and home life * As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with **How to Apply:** If you're passionate about delivering exceptional customer experiences and want to be part of a fast-growing fintech startup, apply now to join our team as an Experienced Customer Support Executive. Apply for this job