Experienced Customer Support Executive – Remote in United States
Join careerzynith, a rapidly evolving B2B marketplace revolutionizing the global diamond industry, as a Customer Support Executive in a fully remote role in the United States. As a key member of our team, you will play a vital role in ensuring our customers have a seamless journey with careerzynith. If you are a problem solver with a customer-centric approach to your work, this is an opportunity to make a real impact in a dynamic growth phase.
**About careerzynith**
careerzynith is an extremely fast-growing B2B marketplace that connects buyers and sellers of diamonds on its online platform, facilitating the most transparent, efficient, and cost-effective way to sell and buy diamonds. Since its launch in 2017, careerzynith has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.
**Key Responsibilities**
As a Customer Support Executive at careerzynith, your main responsibilities will include:
- **Resolving Customer Issues**: Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- **Adapting to Change**: Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- **Measuring Success**: You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- **Answering Customer Inquiries**: Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
**Essential Qualifications**
To succeed in this role, you will need:
- **Minimum 2 Years Experience**: Minimum 2 years of experience in online customer support, live chat, and calls.
- **Organizational Skills**: Organised and able to multitask across different platforms.
- **Proactive Nature**: Proactive and forward thinking.
- **Assertive Communication**: Assertive nature and ability to be the voice of the customer when communicating internally.
- **Collaboration Skills**: Excellent cross-functional collaboration skills.
**Preferred Qualifications**
- **Experience in a Fast-Paced Environment**: Experience working in a fast-paced, scale-up environment.
- **Knowledge of the Diamond Industry**: Knowledge of the diamond industry and its operations.
- **Fluency in Multiple Languages**: Fluency in multiple languages, including English.
**What We Offer**
Join careerzynith and enjoy:
- **Opportunity to Make a Real Impact**: Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
- **Competitive Compensation**: Competitive salary of $40K - $44K.
- **Flexible Working Arrangements**: Flexible working arrangements, including remote work options.
- **Unlimited Holiday**: Unlimited holiday time to recharge and relax.
- **Fast-Paced and Global Working Environment**: Fast-paced and global working environment with opportunities to collaborate with colleagues worldwide.
- **401k and Other Benefits**: 401k and other benefits to support your financial well-being.
**How to Apply**
If you are a motivated and customer-focused individual looking for a new challenge, apply now to join careerzynith as a Customer Support Executive. Don't miss this opportunity to make a real impact in a rapidly evolving industry.
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is an extremely fast-growing B2B marketplace that connects buyers and sellers of diamonds on its online platform, facilitating the most transparent, efficient, and cost-effective way to sell and buy diamonds. Since its launch in 2017, careerzynith has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.
**Key Responsibilities**
As a Customer Support Executive at careerzynith, your main responsibilities will include:
- **Resolving Customer Issues**: Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- **Adapting to Change**: Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- **Measuring Success**: You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- **Answering Customer Inquiries**: Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
**Essential Qualifications**
To succeed in this role, you will need:
- **Minimum 2 Years Experience**: Minimum 2 years of experience in online customer support, live chat, and calls.
- **Organizational Skills**: Organised and able to multitask across different platforms.
- **Proactive Nature**: Proactive and forward thinking.
- **Assertive Communication**: Assertive nature and ability to be the voice of the customer when communicating internally.
- **Collaboration Skills**: Excellent cross-functional collaboration skills.
**Preferred Qualifications**
- **Experience in a Fast-Paced Environment**: Experience working in a fast-paced, scale-up environment.
- **Knowledge of the Diamond Industry**: Knowledge of the diamond industry and its operations.
- **Fluency in Multiple Languages**: Fluency in multiple languages, including English.
**What We Offer**
Join careerzynith and enjoy:
- **Opportunity to Make a Real Impact**: Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
- **Competitive Compensation**: Competitive salary of $40K - $44K.
- **Flexible Working Arrangements**: Flexible working arrangements, including remote work options.
- **Unlimited Holiday**: Unlimited holiday time to recharge and relax.
- **Fast-Paced and Global Working Environment**: Fast-paced and global working environment with opportunities to collaborate with colleagues worldwide.
- **401k and Other Benefits**: 401k and other benefits to support your financial well-being.
**How to Apply**
If you are a motivated and customer-focused individual looking for a new challenge, apply now to join careerzynith as a Customer Support Executive. Don't miss this opportunity to make a real impact in a rapidly evolving industry.
Apply Job!
Apply for this job