**Experienced Customer Support Coordinator – Equipment Rental and Sales Industry**

At arenaflex, we're on a mission to revolutionize the equipment rental and sales industry with our cutting-edge software solutions. As a highly motivated and customer-focused individual, you'll join our dynamic Customer Support team to provide top-notch support to our valued customers. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! **Work Location and Flexibility** As a remote/hybrid Customer Support Coordinator, you'll have the flexibility to work from the comfort of your own home or our Mississauga, ON office. Although there are no regular office days, you may be required to attend occasional meetings in person. Once trained on our products, you'll have the opportunity to work remotely, enjoying a better work-life balance and the freedom to manage your time effectively. **Strategic Value** As a Customer Support Coordinator at arenaflex, you'll play a vital role in engaging with internal and external customers to support, configure, and expand our software applications. You'll provide a hands-on approach, answering and reporting on customer interactions through our ticket system, leveraging and expanding our knowledge base, building relationships with customers, and coordinating with subject matter experts to deliver helpful and informative customer experiences. **Key Responsibilities** * Communicate with customers via tickets, phone, email, and virtual meetings to support their business processes through the use of our applications * Troubleshoot customer issues within our applications to determine next steps * Work with internal teams to advocate for customer priorities * Manage incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happen * Create training documentation and Knowledge Articles to help deflect new customer cases * Follow company policies and procedures for creating, scrubbing, updating, escalating, transitioning, and closing customer cases * Identify ticket trends and work to maintain resolution times * Work within team circles on internal and external projects * Perform application tests to identify issues and understand customer workflows * Learn our applications and the business of our customers to become valuable and qualified for further internal positions within our company * Contribute to other assigned projects **What We're Looking For in Your Background** * Degree in Computer Science, IT, or related certification is strongly desired * Experience that demonstrates your ability to communicate well with customers and recognize the right opportunities to communicate * Experience in problem-solving complex or lengthy technical issues * Experience supporting software and working with customers is valuable **Competencies for Success** * Patience and curiosity while troubleshooting complex issues * Experience in supporting clients as a primary contact or lead using phone and/or email * Demonstrate initiative, a willingness to learn new skills, and the capacity to take on increasingly challenging projects * Motivated, comfortable working independently and in team-based environments * Professional and clear communication skills, both written and verbal * Ability to manage multiple tasks and projects * Knowledge of support tools such as ticketing systems, Jira, Knowledge Bases * Efficiency and empathy in managing customer expectations through SLA-based targets **Who You'll Be Working For** At arenaflex, we specialize in SaaS solutions tailored for the equipment rental, sales, and service industries. Our comprehensive platform manages the entire equipment lifecycle, from customer relationship management and service delivery to inventory and rental asset management. We're committed to delivering efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency. **Our Core Values** * Purpose, Passion, and Pride: What motivates us day to day * Learning from Innovation: As long as we are learning, we are succeeding * Improvement, not Perfection: We are fanatical about improving our products, our processes, our team, our systems * Delivering our Long-term Vision Today: We are impatient to bring our vision to life * Being PowerfulTogether: We embrace our various strengths and diversity with a firm commitment to being more PowerfulTogether **Why Join arenaflex?** * We're committed to building a diverse and inclusive workforce * We foster an inclusive and accessible environment * We offer a competitive compensation package, including benefits and perks * We provide opportunities for career growth and professional development * We're passionate about delivering exceptional customer experiences and making a meaningful impact in the equipment rental and sales industry **How to Apply** If you're excited about this role and want to join our dynamic team, please submit your application through our website. We're an equal opportunities employer and welcome applications from every race, religion or belief, and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. Apply Now! Don't miss this opportunity to join arenaflex and make a difference in the equipment rental and sales industry. Apply today and become a part of our innovative team! Apply for this job