Experienced Customer Support Chat Specialist – Nonprofit Fundraising and CRM Platform
At careerzynith, we're on a mission to empower millions of changemakers to raise more, pay less, and give better. As a leading nonprofit fundraising and CRM platform, we're dedicated to providing a seamless experience for our users, and we're looking for a talented Customer Support Chat Specialist to join our team.
**About careerzynith**
careerzynith is the most-loved nonprofit fundraising and CRM platform, certified as a Great Place to Work in 2021, 2022, 2023, and 2024. We're the #1 rated nonprofit software company on G2 across multiple categories, and we're passionate about serving the charitable sector. Our platform enables nonprofits to replace multiple tools, launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts – all in one place.
**Join our mission-driven team**
As a Customer Support Chat Specialist at careerzynith, you'll have the opportunity to support the fundraising efforts of a large and diverse group of NPOs, ranging from small nonprofits to large educational institutions to Fortune 500 companies. You'll be the face of our company, providing exceptional support to our users through live chat and email. If you're passionate about helping people help people, we'd love to hear from you.
**Key Responsibilities**
* Respond to queries from users in a timely and accurate way via live chat and email
* Follow up with unresponsive users and leads to ensure their questions are resolved
* Proactively identify user needs and help customers implement specific features
* Analyze product malfunctions (for example, by testing different scenarios or impersonating users) and report them
* Gather user feedback, feature requests, and workarounds, and proactively suggest improvements
**Essential Qualifications**
* 2+ years of experience working remotely in the tech industry
* 2+ years of experience as a Customer Support Specialist or similar CS role
* Experience handling multiple incoming chat requests simultaneously
* Access to a computer or laptop and reliable internet (2nd monitor recommended)
* Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
* Excellent written and verbal communication skills in English
**Preferred Qualifications**
* Experience working with nonprofit organizations or the charitable sector
* Familiarity with CRM and fundraising software
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
* Strong technical skills, including proficiency in help desk software and remote tools
**Career Growth Opportunities and Learning Benefits**
* 3 months of paid training to ensure your success in the role
* Opportunities for professional growth and development within the company
* Access to ongoing training and education to stay up-to-date with industry trends and best practices
* Collaborative and supportive work environment with a team of experienced professionals
**Work Environment and Company Culture**
* Remote work arrangement, with flexible hours and the ability to work from home
* Generous bonus plan and competitive compensation package
* Healthy and supportive work environment, with a focus on work-life balance
* Holiday policy: work a US holiday, get your regular pay plus a day of vacation time to bank and use anytime in the next 12 months
* Love what you do: we're a mission-driven company serving the charitable sector, and we're passionate about making a difference
**Compensation and Benefits**
* $9 - $9.50 an hour, paid bi-monthly via wire transfer to your Philippines bank account
* Direct-pay contractor position, with deposits arriving by the 15th and the last day of each month
* Generous bonus plan and competitive compensation package
* Remote work arrangement, with flexible hours and the ability to work from home
* Healthy and supportive work environment, with a focus on work-life balance
**How to Apply**
If you're passionate about helping people help people and want to join a mission-driven team, we'd love to hear from you. Apply now to become a Customer Support Chat Specialist at careerzynith, and let's work together to make a difference in the charitable sector.
Apply for this job
**About careerzynith**
careerzynith is the most-loved nonprofit fundraising and CRM platform, certified as a Great Place to Work in 2021, 2022, 2023, and 2024. We're the #1 rated nonprofit software company on G2 across multiple categories, and we're passionate about serving the charitable sector. Our platform enables nonprofits to replace multiple tools, launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts – all in one place.
**Join our mission-driven team**
As a Customer Support Chat Specialist at careerzynith, you'll have the opportunity to support the fundraising efforts of a large and diverse group of NPOs, ranging from small nonprofits to large educational institutions to Fortune 500 companies. You'll be the face of our company, providing exceptional support to our users through live chat and email. If you're passionate about helping people help people, we'd love to hear from you.
**Key Responsibilities**
* Respond to queries from users in a timely and accurate way via live chat and email
* Follow up with unresponsive users and leads to ensure their questions are resolved
* Proactively identify user needs and help customers implement specific features
* Analyze product malfunctions (for example, by testing different scenarios or impersonating users) and report them
* Gather user feedback, feature requests, and workarounds, and proactively suggest improvements
**Essential Qualifications**
* 2+ years of experience working remotely in the tech industry
* 2+ years of experience as a Customer Support Specialist or similar CS role
* Experience handling multiple incoming chat requests simultaneously
* Access to a computer or laptop and reliable internet (2nd monitor recommended)
* Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
* Excellent written and verbal communication skills in English
**Preferred Qualifications**
* Experience working with nonprofit organizations or the charitable sector
* Familiarity with CRM and fundraising software
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
* Strong technical skills, including proficiency in help desk software and remote tools
**Career Growth Opportunities and Learning Benefits**
* 3 months of paid training to ensure your success in the role
* Opportunities for professional growth and development within the company
* Access to ongoing training and education to stay up-to-date with industry trends and best practices
* Collaborative and supportive work environment with a team of experienced professionals
**Work Environment and Company Culture**
* Remote work arrangement, with flexible hours and the ability to work from home
* Generous bonus plan and competitive compensation package
* Healthy and supportive work environment, with a focus on work-life balance
* Holiday policy: work a US holiday, get your regular pay plus a day of vacation time to bank and use anytime in the next 12 months
* Love what you do: we're a mission-driven company serving the charitable sector, and we're passionate about making a difference
**Compensation and Benefits**
* $9 - $9.50 an hour, paid bi-monthly via wire transfer to your Philippines bank account
* Direct-pay contractor position, with deposits arriving by the 15th and the last day of each month
* Generous bonus plan and competitive compensation package
* Remote work arrangement, with flexible hours and the ability to work from home
* Healthy and supportive work environment, with a focus on work-life balance
**How to Apply**
If you're passionate about helping people help people and want to join a mission-driven team, we'd love to hear from you. Apply now to become a Customer Support Chat Specialist at careerzynith, and let's work together to make a difference in the charitable sector.
Apply for this job