Experienced Customer Support Associate - Work from Home - Tulsa, OK
Are you a customer-centric individual with excellent communication skills and a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join careerzynith, a leading innovative customer contact center, as a Customer Support Associate - Work from Home - Tulsa, OK.
**About careerzynith**
careerzynith is a forward-thinking company that empowers its employees to grow professionally and personally. Our mission is to provide top-notch customer support services to our clients, while fostering a culture of innovation, collaboration, and inclusivity. As a Customer Support Associate, you will be part of a talented team that is dedicated to delivering exceptional support experiences and driving business growth.
**Job Description**
As a Customer Support Associate, you will be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your primary focus will be on Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. You will work with some of the most recognized companies in their industries, requiring professionalism and excellent communication skills.
**Key Responsibilities:**
* Qualify callers for programs, products, or services offered by our clients
* Conduct outbound and inbound calls to schedule appointments, qualify insurance leads, recruit patients, and set medical appointments
* Utilize product knowledge to provide accurate and timely information to callers
* Adapt to a fast-changing environment and prioritize tasks effectively
* Maintain accurate records and reports as required
* Collaborate with team members to achieve shared goals and objectives
**Requirements:**
* High School Diploma or GED is required
* Great verbal and written communication skills
* Working knowledge of Windows-based operating systems, including Google Chrome
* Ability to demonstrate product knowledge once nesting period is complete
* Ability to adapt in a fast-changing environment
* Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
+ Operating System: Windows 10 (32-bit / 64-bit) or higher
+ RAM: 8GB or more
* Webcam
* High-speed internet access with download speed of at least 100 and upload speed of at least 10
* Must have a desk/workstation in a quiet workspace
* Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
**Benefits:**
* Remote work
* Remote training
* For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected
+ 401(k) after 90-day probationary period if elected
+ PTO after 6 months of employment
**What We Offer:**
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure success
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application online, and we will review your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone has the opportunity to thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Apply for this job
**About careerzynith**
careerzynith is a forward-thinking company that empowers its employees to grow professionally and personally. Our mission is to provide top-notch customer support services to our clients, while fostering a culture of innovation, collaboration, and inclusivity. As a Customer Support Associate, you will be part of a talented team that is dedicated to delivering exceptional support experiences and driving business growth.
**Job Description**
As a Customer Support Associate, you will be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your primary focus will be on Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. You will work with some of the most recognized companies in their industries, requiring professionalism and excellent communication skills.
**Key Responsibilities:**
* Qualify callers for programs, products, or services offered by our clients
* Conduct outbound and inbound calls to schedule appointments, qualify insurance leads, recruit patients, and set medical appointments
* Utilize product knowledge to provide accurate and timely information to callers
* Adapt to a fast-changing environment and prioritize tasks effectively
* Maintain accurate records and reports as required
* Collaborate with team members to achieve shared goals and objectives
**Requirements:**
* High School Diploma or GED is required
* Great verbal and written communication skills
* Working knowledge of Windows-based operating systems, including Google Chrome
* Ability to demonstrate product knowledge once nesting period is complete
* Ability to adapt in a fast-changing environment
* Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
+ Operating System: Windows 10 (32-bit / 64-bit) or higher
+ RAM: 8GB or more
* Webcam
* High-speed internet access with download speed of at least 100 and upload speed of at least 10
* Must have a desk/workstation in a quiet workspace
* Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
**Benefits:**
* Remote work
* Remote training
* For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected
+ 401(k) after 90-day probationary period if elected
+ PTO after 6 months of employment
**What We Offer:**
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure success
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application online, and we will review your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone has the opportunity to thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Apply for this job