Experienced Customer Support Associate - Work from Home - Oklahoma City, OK
Are you a highly motivated and customer-focused individual looking for a dynamic work-from-home opportunity with a leading innovative customer contact center? Do you want to join a fun, laid-back environment that provides opportunities for personal and professional growth? Look no further than careerzynith, a forward-thinking company that's revolutionizing the way customer support is delivered.
As an Experienced Customer Support Associate at careerzynith, you'll play a vital role in providing exceptional customer experiences for some of the most recognized companies in their industries. With a focus on qualifying callers for programs, products, or services, you'll be responsible for making outbound and inbound calls, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. If you're passionate about delivering top-notch customer service and have a knack for building strong relationships, we want to hear from you.
**Position Description:**
We're seeking highly skilled At-Home Contact Center Specialists to join our team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for:
- Qualifying callers for programs, products, or services offered by our clients
- Making outbound and inbound calls to schedule appointments, qualify insurance leads, recruit patients, and set medical appointments
- Providing exceptional customer service and building strong relationships with clients
- Working with a variety of clients, including some of the most recognized companies in their industries
- Collaborating with our team to achieve sales and customer satisfaction goals
**Wage and Benefits:**
- Competitive hourly wage of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career advancement and professional growth
- Comprehensive benefits package for full-time employees, including:
- Medical, dental, vision, STD, LTD, life, and AD&D insurance after 90-day probationary period
- 401(k) plan after 90-day probationary period
- PTO after 6 months of employment
- Remote work and training options
- Access to cutting-edge technology and tools to help you succeed in your role
**Requirements:**
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the following minimum workstation requirements:
- Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
- Operating System: Windows 10 (32-bit / 64-bit) or higher
- RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Quiet workspace with a dedicated desk
**Training and Development:**
- Mandatory virtual training for all new hires, Monday-Friday, 9am-5pm EST (8am-4pm CST) for 2 weeks
- Ongoing training and development opportunities to help you succeed in your role
- Access to careerzynith's comprehensive training program, designed to help you build your skills and advance your career
**Work Environment and Culture:**
- careerzynith is a fun, laid-back environment that values work-life balance and employee well-being
- Collaborative and supportive team culture that encourages open communication and feedback
- Opportunities for professional growth and development, with a focus on helping you achieve your career goals
**How to Apply:**
If you're a motivated and customer-focused individual looking for a dynamic work-from-home opportunity, we want to hear from you. Please submit your application online, and we'll be in touch to discuss your qualifications further. careerzynith is an Equal Opportunity Employer and welcomes applications from qualified candidates of all backgrounds.
**Apply Now:**
Apply Job!
Apply for this job
As an Experienced Customer Support Associate at careerzynith, you'll play a vital role in providing exceptional customer experiences for some of the most recognized companies in their industries. With a focus on qualifying callers for programs, products, or services, you'll be responsible for making outbound and inbound calls, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. If you're passionate about delivering top-notch customer service and have a knack for building strong relationships, we want to hear from you.
**Position Description:**
We're seeking highly skilled At-Home Contact Center Specialists to join our team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for:
- Qualifying callers for programs, products, or services offered by our clients
- Making outbound and inbound calls to schedule appointments, qualify insurance leads, recruit patients, and set medical appointments
- Providing exceptional customer service and building strong relationships with clients
- Working with a variety of clients, including some of the most recognized companies in their industries
- Collaborating with our team to achieve sales and customer satisfaction goals
**Wage and Benefits:**
- Competitive hourly wage of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career advancement and professional growth
- Comprehensive benefits package for full-time employees, including:
- Medical, dental, vision, STD, LTD, life, and AD&D insurance after 90-day probationary period
- 401(k) plan after 90-day probationary period
- PTO after 6 months of employment
- Remote work and training options
- Access to cutting-edge technology and tools to help you succeed in your role
**Requirements:**
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the following minimum workstation requirements:
- Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
- Operating System: Windows 10 (32-bit / 64-bit) or higher
- RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Quiet workspace with a dedicated desk
**Training and Development:**
- Mandatory virtual training for all new hires, Monday-Friday, 9am-5pm EST (8am-4pm CST) for 2 weeks
- Ongoing training and development opportunities to help you succeed in your role
- Access to careerzynith's comprehensive training program, designed to help you build your skills and advance your career
**Work Environment and Culture:**
- careerzynith is a fun, laid-back environment that values work-life balance and employee well-being
- Collaborative and supportive team culture that encourages open communication and feedback
- Opportunities for professional growth and development, with a focus on helping you achieve your career goals
**How to Apply:**
If you're a motivated and customer-focused individual looking for a dynamic work-from-home opportunity, we want to hear from you. Please submit your application online, and we'll be in touch to discuss your qualifications further. careerzynith is an Equal Opportunity Employer and welcomes applications from qualified candidates of all backgrounds.
**Apply Now:**
Apply Job!
Apply for this job