Experienced Customer Support Associate - Work from Home - Leavenworth, KS
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Support Associate, you'll be at the forefront of this mission, working from the comfort of your own home to provide top-notch support to our clients' customers. If you're a people person with a passion for problem-solving and a knack for communication, we want to hear from you!
**About careerzynith**
careerzynith is a dynamic and innovative customer contact center that's dedicated to helping our clients achieve their goals through exceptional customer experiences. We're a fun, laid-back environment that's committed to providing opportunities for personal and professional growth. Our team is made up of talented individuals who are passionate about delivering outstanding results, and we're looking for like-minded individuals to join our ranks.
**Position Description**
As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services that our clients offer through outbound and inbound calls. This may include appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. You'll work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!
**Key Responsibilities**
* Qualify callers for programs, products, or services through outbound and inbound calls
* Provide exceptional customer service and support to clients' customers
* Meet or exceed performance metrics and targets
* Collaborate with team members to achieve shared goals and objectives
* Stay up-to-date on product knowledge and industry developments
* Participate in ongoing training and development to improve skills and knowledge
**Requirements**
* High School Diploma or GED
* Great verbal and written communication skills
* Working knowledge of Windows-based operating systems, including Google Chrome
* Ability to adapt in a fast-changing environment
* Own a computer at home that meets the following minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
+ Operating System: Windows 10 (32-bit / 64-bit) or higher
+ RAM: 8GB or more
* Webcam
* High-speed internet access with download speed of at least 100 and upload speed of at least 10
* Must have a desk/workstation in a quiet workspace
* Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
**Benefits**
* Remote work
* Remote training
* For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected
+ 401(k) after 90-day probationary period if elected
+ PTO after 6 months of employment
**What We Offer**
* A fun, laid-back work environment that's committed to providing opportunities for personal and professional growth
* A dynamic and innovative company that's passionate about delivering exceptional customer experiences
* A team of talented individuals who are passionate about delivering outstanding results
* Ongoing training and development to improve skills and knowledge
* Competitive compensation and benefits package
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
**Apply Now!**
Don't miss out on this exciting opportunity to join our team and start your career with careerzynith! Apply now and take the first step towards a rewarding and challenging role that will help you grow and develop your skills.
Apply for the job now!
Apply for this job
**About careerzynith**
careerzynith is a dynamic and innovative customer contact center that's dedicated to helping our clients achieve their goals through exceptional customer experiences. We're a fun, laid-back environment that's committed to providing opportunities for personal and professional growth. Our team is made up of talented individuals who are passionate about delivering outstanding results, and we're looking for like-minded individuals to join our ranks.
**Position Description**
As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services that our clients offer through outbound and inbound calls. This may include appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. You'll work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!
**Key Responsibilities**
* Qualify callers for programs, products, or services through outbound and inbound calls
* Provide exceptional customer service and support to clients' customers
* Meet or exceed performance metrics and targets
* Collaborate with team members to achieve shared goals and objectives
* Stay up-to-date on product knowledge and industry developments
* Participate in ongoing training and development to improve skills and knowledge
**Requirements**
* High School Diploma or GED
* Great verbal and written communication skills
* Working knowledge of Windows-based operating systems, including Google Chrome
* Ability to adapt in a fast-changing environment
* Own a computer at home that meets the following minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
+ Operating System: Windows 10 (32-bit / 64-bit) or higher
+ RAM: 8GB or more
* Webcam
* High-speed internet access with download speed of at least 100 and upload speed of at least 10
* Must have a desk/workstation in a quiet workspace
* Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
**Benefits**
* Remote work
* Remote training
* For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected
+ 401(k) after 90-day probationary period if elected
+ PTO after 6 months of employment
**What We Offer**
* A fun, laid-back work environment that's committed to providing opportunities for personal and professional growth
* A dynamic and innovative company that's passionate about delivering exceptional customer experiences
* A team of talented individuals who are passionate about delivering outstanding results
* Ongoing training and development to improve skills and knowledge
* Competitive compensation and benefits package
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
**Apply Now!**
Don't miss out on this exciting opportunity to join our team and start your career with careerzynith! Apply now and take the first step towards a rewarding and challenging role that will help you grow and develop your skills.
Apply for the job now!
Apply for this job