**Experienced Customer Support Associate – Starlink Satellite Internet Services**

Are you passionate about delivering exceptional customer experiences and supporting innovative technologies that shape the future? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Customer Support Associate for our revolutionary Starlink satellite internet services. As a key member of our early-stage support team, you will be the face of Starlink to customers, ensuring they have an exceptional experience with our cutting-edge technology. **About blithequark** blithequark is a pioneering company that is pushing the boundaries of space exploration and technology. Founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not, blithequark is actively developing the technologies to make this possible. Our ultimate goal is to enable human life on Mars, and we are committed to making this vision a reality. **About Starlink** Starlink is a revolutionary satellite constellation that will deliver low-latency broadband internet worldwide. As a Customer Support Associate for Starlink, you will be part of a team that is dedicated to ensuring that our customers have an exceptional experience with our services. You will be responsible for triaging, troubleshooting, and resolving customer issues, analyzing trends, identifying gaps, and designing simple, effective support interventions that improve the customer's experience. **Responsibilities** As an Experienced Customer Support Associate for Starlink, your key responsibilities will include: * Triage and resolve customer issues across multiple channels (inbound/outbound calls, chat, email) * Provide technical support to customers using hardware, software, and network expertise * Be a relentless internal advocate for the customer within blithequark, understanding customer concerns, addressing them, and ensuring their satisfaction * Surface product, process, and training issues by pairing quantitative and qualitative methods * Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues * Create and maintain an internal knowledge base and help center collateral **Essential Qualifications** To be successful in this role, you will need: * High school diploma or equivalency certificate * 1+ years of experience in a front-line customer support role and/or customer service * Excellent problem-solving and sleuthing skills * Ability to exceed the obvious and available solution, to do whatever it takes to satisfy the customer by being relentless and taking ownership * Excellent written and verbal communication skills * Ability to work within a team environment * Excellent empathy, active listening, and resiliency skills * Strong attention to detail and excellent time management **Preferred Skills and Experience** While not essential, the following skills and experience would be highly desirable: * 6+ months of customer support via phone, chat, email, voice, etc. * Technical aptitude – experience with networking, hardware troubleshooting, software development, etc. * Written/verbal business fluency in English * Experience in a training, learning and development, analytics, service design, vendor management, or content management role * Demonstrated experience in a high-growth, fast-paced environment **Additional Requirements** To be considered for this role, you must: * Be willing to work all shifts, overtime, holidays, and/or weekends as needed * Be available to work 1 week of training Monday-Friday 9:00am-5:30pm and then 1 of the assigned shifts: + Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST * Be able to relocate to the Hawthorne, CA area if not already local * Have strong computer skills and experience working with customer support tools * Be available to work 1 week of training Monday-Friday 9:00am-5:30pm and then 1 of the assigned shifts **Compensation and Benefits** As a valued member of the blithequark team, you will receive a competitive compensation package, including: * Pay Range: + Level 1: $22.00/hour + Level 2: $23.00/hour + Level 3: $25.00/hour * Comprehensive medical, vision, and dental coverage * Access to a 401(k) retirement plan * Short and long-term disability insurance * Life insurance * Paid parental leave * Various other discounts and perks **ITAR Requirements** To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. **How to Apply** If you are passionate about delivering exceptional customer experiences and supporting innovative technologies, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job