**Experienced Customer Support Associate – Starlink Satellite Constellation**

At arenaflex, we're revolutionizing the way people connect with the world. Our Starlink satellite constellation is a game-changer, delivering low-latency broadband internet to every corner of the globe. As an early member of our Customer Support team, you'll be the face of Starlink to our customers, ensuring they have an exceptional experience. If you're a problem-solver with a passion for delivering top-notch support, we want to hear from you. **About arenaflex** arenaflex is a pioneering company that's pushing the boundaries of space technology. Founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not, we're actively developing the technologies to make this possible. Our ultimate goal is to enable human life on Mars, and we're making rapid progress towards achieving this vision. **The Role** As a Customer Support Associate on our Starlink team, you'll be responsible for triaging, troubleshooting, and resolving customer issues across multiple channels, including inbound and outbound calls, chat, and email. You'll analyze trends, identify gaps, and design simple, effective support interventions that improve the customer's experience. You'll be a relentless internal advocate for the customer within arenaflex, understanding their concerns, addressing them, and ensuring their satisfaction. **Key Responsibilities:** * Triage and resolve customer issues across multiple channels (inbound/outbound calls, chat, email) * Provide technical support to customers using hardware, software, and network expertise * Be a relentless internal advocate for the customer within arenaflex. Understand customer concerns, address them, and ensure their satisfaction * Surface product, process, and training issues by pairing quantitative and qualitative methods * Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues * Create and maintain an internal knowledge base and help center collateral **Essential Qualifications:** * High school diploma or equivalency certificate * 1+ years of experience in a front-line customer support role and/or customer service **Preferred Skills and Experience:** * 6+ months of customer support via phone, chat, email, voice, etc. * Excellent problem-solving and sleuthing skills * Ability to exceed the obvious and available solution, to do whatever it takes to satisfy the customer by being relentless and taking ownership * Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving customer issues, and can distill complex concepts into simple explanations * Ability to work within a team environment * Excellent empathy, active listening, and resiliency skills * Strong attention to detail and excellent time management * Experience in a training, learning and development, analytics, service design, vendor management, or content management role * Demonstrated experience in a high-growth, fast-paced environment * Technical aptitude - experience with networking, hardware troubleshooting, software development, etc. * Written/verbal business fluency in English **Additional Requirements:** * Must be willing to work all shifts, overtime, holidays, and/or weekends as needed * This is not a remote position, is onsite at the Hawthorne facility, and will require relocation if not already local to the Hawthorne, CA area * Computer skills and experience working with customer support tools * Strong Attendance is an essential function of the role * Must be available to work 1 week of training Monday-Friday 9:00am-5:30pm and then 1 of the assigned shifts: + Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST **Compensation and Benefits:** * Pay Range: + Level 1: $22.00/hour + Level 2: $23.00/hour + Level 3: $25.00/hour * Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. * Base salary is just one part of your total rewards package at arenaflex. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. * You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. * You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. **ITAR Requirements:** * To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering top-notch support, we want to hear from you. Apply now to join our Starlink Customer Support team and be a part of arenaflex's mission to revolutionize the way people connect with the world. Apply for this job