**Experienced Customer Support Associate – Remote or Chicago Location**

At arenaflex, we're on a mission to revolutionize the way manufacturers operate by providing a simple yet powerful platform that reduces costs, increases visibility, and drives efficiency. As a fast-growing tech company headquartered in Chicago's River West neighborhood, we're looking for a talented Customer Support Associate to join our team. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we'd love to hear from you. **About arenaflex** arenaflex is a Series A funded startup that's making waves in the industry. With a massive vision and a talented team, we're committed to building a platform that truly makes a difference. Our team is cross-functional, collaborative, and passionate about what we do. We believe in supporting our colleagues and fostering a work-life balance that allows everyone to thrive. If you're looking for a role that offers autonomy, growth opportunities, and a sense of purpose, you're in the right place. **Key Responsibilities** As a Customer Support Associate at arenaflex, you'll play a critical role in delivering exceptional customer experiences. Your responsibilities will include: * Handling incoming customer questions and concerns via email and our Hubspot support portal * Interfacing with internal sales and customer success teams to ensure pilots and existing customers are supported * Working with the engineering team to escalate and investigate bugs and product questions * Using Notion and other tools to manage internal processes and information * Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction **Preferred Experience** While we're open to candidates from various backgrounds, we're looking for someone with: * Strong problem-solving skills, with an ability to distill solutions from many sources of information * Experience working in a customer service role * Ability to learn new systems and tools quickly * Excellent communication and interpersonal skills * A customer-centric approach to problem-solving **Why arenaflex?** We're not just a company – we're a community. Here are some reasons why you might love working with us: * Every team member is critical to our success, which means you'll have responsibilities that directly impact our business – immediately * We're a cross-functional team that thrives in collaborating and supporting colleagues * Our vision is massive, and we have the team, technology, and customer base to support that growth * We're a fast-paced team that's always learning and growing together * We believe in work-life balance and support our colleagues in achieving their goals * We see our customers as long-term partners, not just cash cows **Why this might not be a fit for you** If you: * Don't enjoy interacting with people or prefer a siloed work environment * Are unorganized, not a strong note taker, or poor communicator * Are easily stressed or not used to fast-paced work * Prefer to be a solo worker or lack motivation to get things done quickly **Benefits** We offer a comprehensive benefits package that includes: * Unlimited PTO, with a minimum of 2 weeks – we value work-life balance and want everyone to feel supported, restored, and ready to take on the day * Flexible work schedule – you can be fully remote, partially remote, or work from one of our co-working locations in Charlotte or downtown Chicago * 401(k) plan * Health insurance (medical, vision, and dental) **Compensation** We offer a competitive salary range of $40k - $50k, depending on experience. **How to Apply** If this role seems like a fit, we'd love to learn more about your experience and goals. Please apply through our website: Apply Job! We can't wait to hear from you! Apply for this job