**Experienced Customer Support Associate – Global Financial Services**

At arenaflex, we're on a mission to revolutionize the way people and businesses move and manage money across the globe. As a Customer Support Associate, you'll play a vital role in helping us achieve this vision by providing exceptional support to our customers, resolving complex issues with empathy and ownership, and upholding our values of inclusivity, diversity, and innovation. **About arenaflex** arenaflex is a global technology company that's changing the face of international money transfers. With a focus on minimizing fees and maximizing ease, we're committed to making financial services more accessible and user-friendly for everyone. Our team is passionate about creating a borderless world where money moves freely, without judgment or prejudice. **Your Mission** As a Customer Support Associate at arenaflex, you'll be the first point of contact for our customers, handling complex issues with ownership and empathy across phone, chat, and email. You'll be responsible for delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding our mission of money without borders. **Key Responsibilities** * Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution * Resolve customer contacts and queries with sound judgment, empathy, and minimal escalation * Meet performance targets across KPIs such as resolution rate, quality, and handling time * Demonstrate advanced product and process knowledge for the assigned region or queue * Communicate clearly and professionally, adjusting tone and style based on customer context * Maintain accurate records using standardized case-handling processes * Follow security and data privacy procedures across all channels * Proactively contribute to knowledge sharing, team discussions, and continuous improvement * Take responsibility for your own learning and development through performance feedback, arenaflex's Career Map, and coaching from Team Leads * Embody and uphold arenaflex's values in daily interactions **Qualifications** * Professional Experience (Strongly Preferred): + 1 year minimum customer-facing experience, preferably in fintech, banking, telecom, or global contact centers * Communication Proficiency: + Fluency in English + Strong English written and verbal communication skills * Work Schedule and Flexibility: + Flexibility in working hours and shifts + Working hours will be fixed at the start of the month, but activities during the shift can be flexible * Work Environment: + Follow working from home guidelines (this is a hybrid position, not fully remote) + Must be legally authorized to work in Hungary * Ways of Working: + Agents may be required to attend team calls and other internal activities, including but not limited to video interactions with other offices + Open to feedback and coaching, with a clear desire for continuous improvement * Skills and Attributes: + Self-starter, able to work independently with knowledge resources, proactive, solution-oriented, and possess an ownership mindset + Comfortable using prompting for AI tools, e.g., ChatGPT, Google Gemini, etc. + Adaptability: Able to keep up with constant change, patient, and flexible + Great fit with our values and company culture * Commitment to Diversity and Inclusion: + Commitment to fostering an inclusive and diverse work environment (DEI) * Data Security and Compliance: + Data Security Awareness: Understanding and following data security procedures is critical, especially as data privacy regulations evolve * Attendance and Availability: + In case of absence or sick leave, agents are required to adhere to the company policies and processes **What We Offer** * Salary for this role is 620,000 HUF * RSUs in a rapidly growing company * Flexible working model * An annual self-development budget * Paid time off: 28 days vacation + 3 "Me" days + 1 volunteer day, annually * A paid 6-week sabbatical leave after four years **Why Join arenaflex?** At arenaflex, we're passionate about creating a borderless world where money moves freely, without judgment or prejudice. We believe that teams are strongest when they are diverse, equitable, and inclusive. We're proud to have a truly international team, and we celebrate our differences. If you want to find out more about what it's like to work at arenaflex, visit our careers page at [arenaflex].Jobs. Keep up to date with life at arenaflex by following us on LinkedIn and Instagram. **How to Apply** If you're interested in joining our team, please apply by sending your CV in English. We'd like to remind you that you must be legally authorized to work in Hungary, as we're not offering sponsorship for this role. Please double-check if your current right to live/work in the country allows you to work without employee sponsorship. Apply for this job