**Experienced Customer Support Agent – Travel Industry Expert (Remote)_Night Shift**

At arenaflex, we're revolutionizing the travel industry by empowering 1 billion business travelers to plan and re-plan their trips with ease. As a dynamic and fast-growing company, we're seeking an experienced Customer Support Agent to join our innovative team. If you're passionate about delivering exceptional customer service and have a knack for navigating the complexities of the travel industry, we'd love to hear from you. **About arenaflex** arenaflex is a pioneering company dedicated to transforming the way businesses travel. With a bold vision to automate travel management, we're creating a seamless experience for our clients. Our team is comprised of like-minded individuals from diverse backgrounds, united by a shared passion for innovation and customer satisfaction. We're committed to fostering a collaborative and supportive work environment that encourages growth, learning, and creativity. **The Role** As a Customer Support Agent at arenaflex, you'll play a vital role in providing 24/7 customer support to our clients. This is a remote position, allowing you to work from anywhere in the world, while enjoying the flexibility to balance work with personal commitments. Our night shift schedule (15:30-24:00 CET during TUE-SAT or SUN-THU, with a margin of +/- one hour to fit your schedule) ensures that you'll be working in a dynamic and fast-paced environment. **Responsibilities** As a Customer Support Agent, your key responsibilities will include: * Assisting clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. * Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. * Collaborating with team members to ensure a seamless customer experience. * Staying updated with industry changes and company policies to provide accurate and current information to clients. **Requirements** To succeed in this role, you'll need: * A minimum of 2 years of hands-on experience with Galileo or Amadeus. * Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must. * Fluency in spoken and written English. * Excellent communication skills in writing (including responding in chatbox) and speaking. * Strong attention to detail and accuracy. * Team player with the ability to work collaboratively. * Demonstrated willingness to learn and adapt to new challenges. **Why Join arenaflex?** * **Growth Opportunities**: We're a high-growth company, offering numerous opportunities for career advancement. * **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance. * **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture. * **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance. * **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued. **What We Offer** As a contractor with arenaflex, you'll enjoy: * A dynamic and flexible working arrangement, allowing you to balance work with personal commitments. * Opportunities to work with a cutting-edge technology platform, revolutionizing the travel industry. * Collaborative and supportive team members who share your passion for delivering exceptional customer service. * A comprehensive compensation package, ensuring you're rewarded for your hard work. * A chance to grow and develop your skills, with opportunities for career advancement. **How to Apply** If you're passionate about delivering exceptional customer service and have the necessary skills and experience, we'd love to hear from you. Please submit your resume in English, along with a cover letter outlining your experience and qualifications. We can't wait to welcome you to our team! **Apply Now** Apply Job! Apply for this job