**Experienced Customer Support Agent – Sports Betting and Gaming Industry**

Are you a sports enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark, a leading sports-tech entertainment company that's revolutionizing the way consumers engage with their favorite sports, teams, and leagues. As a Customer Support Agent at blithequark, you'll be at the forefront of our customer service operations, providing top-notch support to our players and ensuring their betting experience is nothing short of exceptional. With a strong focus on sports betting and gaming, you'll have the opportunity to develop your skills and expertise in a rapidly growing industry. **About blithequark** blithequark is an innovative sports-tech entertainment company that's changing the game. With a presence across all 50 states and a portfolio of leading brands, we're the premier gaming destination in the United States. Our mission is to make every moment mean more for our customers, and we're committed to building a winning team that shares our values. **The Role** As a Customer Support Agent, you'll be responsible for providing exceptional support to our customers via various channels, including live chat, email, and phone. You'll be the voice of blithequark, ensuring that our customers receive prompt, professional, and personalized support. Your expertise will be invaluable in resolving customer complaints, investigating issues, and providing explanations on betting options, odds, and promotions. **Key Responsibilities** * Respond promptly and professionally to customer inquiries via various channels, including live chat, email, and phone. * Assist customers with account-related queries, betting and promotion inquiries, and technical issues. * Provide explanations on betting options and outcomes, odds, promotions, and policies. * Investigate and resolve customer complaints or issues efficiently and effectively. * Escalate complex problems to higher-level support or management when necessary. * Follow up with customers to ensure satisfactory resolution of issues. * Maintain a deep understanding of our sports betting platform, including available sports, markets, and features. * Stay updated on sports events, odds changes, and industry trends. * Educate customers on how to navigate the platform, place bets, and utilize features effectively. * Adhere to regulatory requirements and company policies related to responsible gaming and customer verification. * Identify and report any suspicious activities or potential compliance issues. * Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources. **Requirements** * Minimum 12 months Customer Service experience in the Sports Betting industry. * Strong knowledge of sports and betting terminology, including various types of bets and odds formats. * Excellent communication skills, both verbal and written. * Ability to adapt and deliver in a fast-paced environment. * Strong problem-solving abilities and attention to detail. * Familiarity with customer service software and CRM systems. * Willingness to work flexible hours, including evenings, weekends, and holidays. * Commitment to upholding responsible gaming practices and compliance standards. **What We Offer** * Competitive compensation and benefits package. * Opportunities for professional development and career growth. * A dynamic and fun work environment committed to driving real growth. * A chance to build really cool products that fans love. * A commitment to making sure our employees get as much out of blithequark as we ask them to give. * A comprehensive Total Rewards program that includes benefits, savings, and wellness initiatives. **Why Join Us?** At blithequark, we're committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity of thought, perspectives, and experiences leads to better performance, and we're dedicated to creating an environment where everyone feels valued, respected, and included. If you're passionate about sports and customer service, and you're looking for a challenging and rewarding career opportunity, we invite you to apply for this exciting role. Join our team and be part of a company that's changing the game! **How to Apply** If you're ready to take your career to the next level, click the link below to apply for this exciting opportunity. Apply Job! **Equal Opportunities Employer** blithequark is an equal opportunities employer and we believe that diversity of thought, perspectives, and experiences leads to better performance. We're committed to creating an environment where everyone feels valued, respected, and included. We welcome applications from diverse candidates and are an equal opportunities employer regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. Apply for this job