**Experienced Customer Support Agent – Remote (Must Reside in the US) at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's dynamic Customer Support Team as a Customer Support Agent. As a key member of our 24/7 support operation, you will play a vital role in ensuring our customers receive top-notch assistance, empowering them to achieve their goals and succeed in the real estate industry. **About blithequark** blithequark is a leading provider of innovative software solutions for the real estate industry. Founded in 2011 by our CEO, Tyler Smith, our company has grown exponentially, with a team of over 180 employees spread across the United States. Our mission is to revolutionize the real estate world by providing cutting-edge technology that makes a tangible impact on our customers' lives. We're committed to hiring individuals who share our passion for innovation, collaboration, and customer-centricity. **Our Core Values** At blithequark, we live by a set of core values that guide our actions and decisions. These values are: * Awareness: We're always aware of our surroundings, customers, and the impact of our actions. * Execution: We take ownership of our tasks and deliver results with precision and speed. * Obsession: We're obsessed with delivering exceptional customer experiences and exceeding expectations. * Ownership: We take pride in our work and own the outcomes of our actions. * Humility: We're humble and willing to learn from others, recognizing that we don't have all the answers. * Radical Candor: We're direct, honest, and kind in our communication, always prioritizing the customer's needs. * Urgency: We act with a sense of urgency, recognizing that time is of the essence in delivering exceptional support. * Greatness: We strive for greatness in everything we do, always pushing ourselves to be better. * Inches: We focus on making incremental improvements, always seeking ways to refine and perfect our processes. **The Job** As a Customer Support Agent at blithequark, you will be responsible for providing exceptional customer, technical, and product support to our customers. Your primary duties will include: * Responding to customer support tickets via email, live chat, and phone calls in a timely and professional manner, while building strong customer relationships. * Contributing to the efficiency of the software support department, while also supporting your peers to increase overall team productivity. * Maintaining expert-level proficiency on the blithequark platform, confidently resolving issues and providing solutions to customers. * Troubleshooting technical issues, maintaining strong communication with customers throughout the process, and escalating complex issues to our QA team as necessary. * Identifying, testing, and escalating website issues to our QA team as necessary. * Utilizing downtime to complete file records from the service queue or other tasks assigned by Department Leadership or Management. * Maintaining a fluctuating volume of incoming tickets and supporting other team members as volume varies. **Requirements** To succeed in this role, you will need: * Experience providing a high level of customer service, preferably in a technology environment or call center. * Experience multi-tasking multiple responsibilities, with a proven ability to prioritize tasks and manage time effectively. * Experience with both Microsoft and Mac platforms, as well as a variety of different web browsers. * The ability to type 40+ WPM, with excellent written and verbal communication skills. * Excellent teamwork skills, with a willingness to collaborate with colleagues to achieve common goals. **Perks and Benefits** As a valued member of our team, you will enjoy a range of benefits, including: * Competitive hourly rate of $24.00 * $1000 referral bonuses * 15 PTO days per year * 16 paid holidays per year (5 floating to be used at any time) * Paid day off on your birthday * 5 Days Paid Bereavement Leave * 6 Weeks Paid Parental Leave * Medical, Dental, and Vision Insurance * Short and Long Term Disability Insurance * Company-paid Life Insurance * Flexible Spending Account (FSA) * Health Spending Account (HSA) * 401k + match * Employee Stock Purchase Plan opportunities **Work Environment and Culture** At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that fosters growth, innovation, and collaboration. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a vibrant and connected team. **How to Apply** If you're a motivated and customer-centric individual who is passionate about delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a concise and thoughtful cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Social Media** Stay connected with us on social media to learn more about our company culture, products, and services: * Facebook: [insert link] * Instagram: [insert link] * YouTube: [insert link] * LinkedIn: [insert link] * Twitter: [insert link] **Privacy Policy** Your privacy is important to us. Learn more about what data is collected and how we use it here: [insert link] Apply Job! Apply for this job