**Experienced Customer Support Agent – Empowering Educators and Engaged Parents in K-12 Education**

At arenaflex, we're revolutionizing the way schools and parents communicate every day. Our mission is to give schools the power to incredibly enhance family engagement for all students. arenaflex and RemindHub, our flagship products, serve over 18 million students and drive our mission by providing unified communications tools – forms, sign ups, payments, RSVPs, direct messaging, language translations, chat, and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. We're not just creating a product; we're creating empowered educators and engaged parents to improve the lives of all students. We're passionate advocates for our customers and for our employees, and we invite you to join us on this exciting journey. **Job Summary:** As an arenaflex Customer Support Agent, you'll be the first point of contact for our customers, providing exceptional support via email, chat, and phone. You'll work closely with our customers to resolve product or service problems, escalating issues when necessary, and ensuring that every interaction is a positive experience. If you're a customer service professional with a passion for helping others, we want to hear from you! **Responsibilities:** * Answer incoming emails, live chats, and phone calls from parents, district and school administrators, and teachers * Resolve product or service problems by clarifying the customer's needs, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution * Take detailed notes of the contact in our ticketing system * Resolve support issues quickly and efficiently, escalating tickets to the next tier support when unable to resolve * Maintain updated knowledge of all arenaflex products and services in order to provide adequate education to customers * Collect and record customer feedback and information, and share with appropriate departments and team members * Improve help articles and develop support materials to enhance the customer experience * Participate in product testing to ensure that our products meet the highest standards of quality and usability * Contribute to team effort by accomplishing related results as needed * Attend all required customer service-related meetings * Provide the friendly and personalized service that arenaflex prides itself on **Requirements:** * Previous experience in EDtech, SIS, or technical integrations (SFTP, API, etc.) * Prior experience in customer support or customer success and ticketing systems (Zendesk a strong plus) * Proactive, self-motivated, and positive attitude * Multitasking with excellent attention to detail and communication skills * Quick learner, tech-savvy, and a desire to learn in a dynamic startup environment * Ability to work a flexible schedule, including early mornings or evenings and weekends **Perks of Working for arenaflex:** * Get your foot in the door as our company continues to grow * Work-life balance: we believe in giving you the time and space you need to recharge * Employer-paid health insurance (including dependent coverage) * An employer-matched 401K retirement savings program from day 1 * Paid Parental Leave * Stock options * Health + wellness reimbursements * PTO that increases each year * 15 paid holidays, including your birthday! As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. **Salary Range:** The salary range for this role will be $25-$28/hour, DOE. **How to Apply:** If you're a customer service professional with a passion for helping others, we want to hear from you! Apply now to join our team and be a part of our mission to empower educators and engaged parents in K-12 education. Why arenaflex? At arenaflex, we're passionate about creating a culture that values diversity, equity, and inclusion. We believe that everyone deserves an opportunity to succeed, and we're committed to creating a workplace that's welcoming and inclusive for all. Our Company Culture: * We're a fully remote team, which means you'll have the flexibility to work from anywhere and at any time * We prioritize work-life balance and encourage our employees to take time off when they need it * We're a team of passionate and dedicated professionals who are committed to making a difference in the lives of students and families * We're always looking for ways to improve and innovate, and we encourage our employees to share their ideas and feedback What We Offer: * Competitive salary and benefits package * Opportunities for professional growth and development * Flexible work arrangements and remote work options * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Opportunities to make a meaningful impact in the lives of students and families How to Apply: If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of students and families, we want to hear from you! Apply now to join our team and be a part of our mission to empower educators and engaged parents in K-12 education. Don't miss out on this opportunity to join a dynamic and growing company that's making a real difference in the lives of students and families. Apply now to become a part of our team! Equal Opportunity Employer: arenaflex is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Salary Range: The salary range for this role will be $25-$28/hour, DOE. How to Apply: To apply for this role, please submit your resume and a cover letter explaining why you're the perfect fit for this position. We can't wait to hear from you! Apply for this job