**Experienced Customer Success Specialist – Mandarin & English Language Proficiency – Night Shift Opportunity at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic environment where no two interactions are the same? Look no further! blithequark is seeking a highly skilled Customer Success Specialist to join our team, working exclusively on night shifts. As a key member of our customer support team, you will be the primary point of contact for customers using our client's food ordering app, providing top-notch support through inbound and outbound phone calls. **About blithequark** blithequark is a leading innovator in the food technology industry, dedicated to revolutionizing the way people order and enjoy their favorite meals. Our cutting-edge food ordering app has taken the market by storm, and we're committed to providing an unparalleled customer experience. As a Customer Success Specialist at blithequark, you'll be part of a dynamic team that's passionate about delivering exceptional support and building long-lasting relationships with our customers. **Job Summary** We're seeking a highly motivated and customer-focused individual to join our night shift team as a Customer Success Specialist. As a key member of our support team, you'll be responsible for handling customer inquiries, concerns, and providing information through inbound and outbound phone calls. If you're a team player with excellent communication skills, a passion for customer service, and a knack for problem-solving, we want to hear from you! **Responsibilities** As a Customer Success Specialist at blithequark, your key responsibilities will include: * Assisting customers in placing online orders and resolving any issues that may arise * Providing exceptional support through phone calls, ensuring that customers feel heard and valued * Processing payments securely and efficiently * Proactively supporting customers and maintaining a positive brand reputation * Identifying and escalating priority issues to ensure timely resolution * Collaborating with the team to improve customer support and service quality * Maintaining and improving service quality through continuous training and development **Qualifications** To be successful in this role, you'll need to possess the following qualifications: * Education: Bachelor's Degree, Diploma, or equivalent in any field * Work Experience: At least 6 months in customer support; call center experience is advantageous but not mandatory. Fresh graduates can apply. * Language: B2 level proficiency in English and Mandarin * Interpersonal Skills: Customer service-oriented, active listening, and ability to handle inquiries professionally * Technical Skills: + Typing speed of at least 40wpm with 90% accuracy + Computer literate with proficiency in Microsoft Windows and Office **Why Join blithequark?** As a Customer Success Specialist at blithequark, you'll enjoy a range of benefits, including: * Competitive salary: RM 3,000++ (Extra Allowances will be provided) * Opportunity to work with a leading innovator in the food technology industry * Collaborative and dynamic work environment * Continuous training and development opportunities to enhance your skills and knowledge * Flexible work arrangements, including full remote work options * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Culture** At blithequark, we're committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is passionate about delivering exceptional support experiences and building long-lasting relationships with our customers. As a Customer Success Specialist, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the success of blithequark! **Note:** This job offer has been enriched by Jobgether.com and has a 72% flex score. Apply for this job